외관

노보텔 멜버른 센트럴 여행 후기

4.5 out of 5
노보텔 멜버른 센트럴
399 Little Lonsdale Street, Melbourne, VIC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 583개 이용 후기 중 291개" "
평점 8 - 좋아요. 583개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 583개 이용 후기 중 41개" "
평점 4 - 별로예요. 583개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 583개 이용 후기 중 19개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

daegil

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Daegil,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

4/10 - 별로예요

SEUNGKOO

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Mr. SeungkooThank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details.Sincerely,Agus WidhidarmaAssistant Manager - Front OfficeNovotel Melbourne Central

2/10 - 너무 별로예요

Byungha

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
최악의 호텔. 다시는 안갈거같아요.
매우 별로임. 일단 위치가 찾아가기 힘듦. 밤 11시경 늦게들어와 샤워후 타월이 필요한데 어디에도 연락이 되지않음. 조식부페에 사람이 많아서 대기있음. 프론트 직원들 인도사람이 대부분이고 영어 잘 못하고 불친절함. 다시는 안갈거같음.
2024년 1월에 2박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Byungha,Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

SUNG MIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Shivani 님, 2023년 11월 28일
Dear Sung Min,We're thrilled to hear you had a positive experience. Thank you for sharing your experience with us through the rating. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon!Sincerely,Shivani GuptaHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
전반적으로 깔끔해서 좋았습니다 냉방도 잘되구요
2021년 2월에 1박 숙박함
답변 제공: Novotel Melbourne Central Team 님, 2021년 2월 24일
Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location but breakfast is not Novotel's.
It has a very good location! But the breakfast at the 'Pretty boy' on the Level 1 is not nice. It's not Novotel's breakfast style.
2020년 12월에 4박 숙박함
답변 제공: Ellen 님, 2021년 2월 10일
Dear Guest, Thank you for taking the time to review your stay with us. We do appreciate your kind words and your feedback, since your stay the chef has redone the breakfast experience so I do hope that next stay you can enjoy it. We hope to see you again soon. Warm Regards, Ellen Collins Front Office Manager

10/10 - 훌륭해요

WOOMIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Emma 님, 2020년 7월 10일
Dear Woomin, Thank you for reviewing your recent stay with us and for your constructive feedback. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, Novotel Melbourne Central

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4인가족이 지내기는 좋았으나 좀 공간이 좁은감이 있었다. TV 가 커서 호주오픈 시청을 잘하였다 나름 조식도 먹을만했음
2020년 1월에 4박 숙박함
답변 제공: Emma 님, 2020년 2월 12일
친애하는 익명, 최근의 숙박 및 검토 의견을 보내 주셔서 감사합니다. 의견을 보내 주신 시간에 감사 드리며 앞으로 다시 귀하를 환영 할 수있는 기회를 가지기를 바랍니다. 친절하다, 노보텔 멜버른 센트럴 팀

10/10 - 훌륭해요

Hunyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Emma 님, 2020년 2월 10일
Dear Hunyoung, Thank you for your review, and for choosing our hotel for your accommodation in Melbourne CBD! We are truly delighted to hear that you enjoyed your stay, and we look forward to welcoming you back again soon. Kind regards, Novotel Melbourne Central

10/10 - 훌륭해요

media

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
청소 불량
청소가 별로 입니다 치울때 치워야 하지만 그대로 좋고 가는 경우도 있습니다
2020년 1월에 2박 숙박함
답변 제공: Emma 님, 2020년 2월 10일
친애하는 미디어, 최근의 숙박 및 검토 의견을 보내 주셔서 감사합니다. 의견을 보내 주신 시간에 감사 드리며 앞으로 다시 귀하를 환영 할 수있는 기회를 가지기를 바랍니다. 친절하다, 노보텔 멜버른 센트럴 팀

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 6박 숙박함
답변 제공: Emma 님, 2020년 1월 20일
Dear Anonymous, Thank you for reviewing your recent stay with us. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Warm regards, The team at Novotel Melbourne Central

10/10 - 훌륭해요

DONGHEUM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
신축호텔이라 매우 깨끗합니다.
5성급호텔이라고 봐도 될 것 같네요. IBIS호텔과 공동 운영하는데, 노보텔이 더 고층을 쓰기 때문에 view가 매우 좋습니다. 연말 불꽃놀이때 밖에 나가지 않고 객실 안에서 봤는데 아주 잘 보였습니다. 새 호텔이라 시설이 깨끗합니다. 많은 사람들이 이용하기 때문에 모닝부페때 줄을 서는 게 좀 불편합니다. 그리고 객실과 욕실에 슬리퍼가 비치되어 있지 않으므로 슬리퍼는 개별적으로 가져가는 게 좋습니다. 어른2, 어린이 2명이 더블베드 2개를 썼는데 좁지 않았습니다. TV도 크고 구조도 컴팩트해서 편안하고 안락했습니다. 한국인들이 많이 거주하는 동네라 주변에 한인식당과 슈퍼가 있습니다. 트램을 타는 곳과 200m 이내 거리라 돌아다니기 편합니다. 또한 Skybus coach터미널과 단체투어 집합장소와도 가깝기 때문에 여행하기 최적의 장소라고 생각합니다.
2019년 12월에 4박 숙박함
답변 제공: Emma 님, 2020년 2월 10일
DONGHEUM 님, 최근의 숙박 및 검토 의견을 보내 주셔서 감사합니다. 의견을 보내 주신 시간에 감사 드리며 앞으로 다시 귀하를 환영 할 수있는 기회를 가지기를 바랍니다. 친절하다, 노보텔 멜버른 센트럴 팀

6/10 - 괜찮아요

실제 이용하신 고객

2019년 10월에 3박 숙박함
답변 제공: Emma 님, 2019년 12월 16일
Dear Anonymous, Thank you for the review, and please accept our sincere apologies for the delay in replying to you. We appreciate the time you have taken to provide us with feedback, and hope to see you back at the hotel in 2020. Wishing you a safe and happy holiday season. Kind regards, The team at Novotel Melbourne Central

10/10 - 훌륭해요

YE EUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
렌트하였습니다.
우선 다들 친절하시고 영어못하지만 번역기돌려가며 잘 묶고 갑니다. 호텔에 숙박하지만 주차비가 하루에 50달러입니다. 그렇지만 호주 자체가 주차비가 비싼편이니 이점 유의하세요
2019년 8월에 4박 숙박함
답변 제공: Emma 님, 2020년 2월 25일
Dear Ye Eun, Thank you for taking the time to review our hotel – please accept our sincere apologies for the delay in replying. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Warm wishes, The team at Novotel Melbourne Central

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함
답변 제공: Emma 님, 2019년 8월 30일
Dear Anonymous, Thank you for taking the time to review our hotel, following on from your recent stay. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Regards, The team at Novotel Melbourne Central

10/10 - 훌륭해요

youngsoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시가도 여기!
가성비 최고임!!주변에 숨은 맛집이 많고 위치도 좋고 직원분들이 친절하심
2019년 8월에 3박 숙박함
답변 제공: Emma 님, 2020년 2월 25일
Dear youngsoon, Thank you for taking the time to review our hotel – please accept our sincere apologies for the delay in replying. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Warm wishes, The team at Novotel Melbourne Central

10/10 - 훌륭해요

JUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: Emma 님, 2019년 3월 19일
Dear Jun, Thank you for the fantastic review - we hope to see you back again soon! Warm regards, Novotel Melbourne Central

6/10 - 괜찮아요

Hwajin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Emma 님, 2019년 2월 5일
Thank you for the review Hwajin, we hope to see you back again soon! Kind regards, The team at Novotel Melbourne Central

8/10 - 좋아요

Darrell 님, Albuquerque

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: DL 님, 2024년 5월 9일
Dear Darrell,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 - 훌륭해요

Kiran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location as its very central with lost of eating options. The hotel service was amazing, they allowed us to check in and check out late (for a very small fee). The staff are amazing and very helpful.
2024년 4월에 5박 숙박함
답변 제공: DL 님, 2024년 5월 4일
Dear Kiran,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 - 훌륭해요

Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the hotel is very good for dining options. The quality of the food & beverages within the hotel are lacking.
2024년 4월에 3박 숙박함
답변 제공: David 님, 2024년 4월 20일
Dear Bruce,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 - 훌륭해요

Lily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good location, very close to CBD
2024년 4월에 2박 숙박함
답변 제공: David 님, 2024년 4월 14일
Dear Lily,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 - 훌륭해요

Cam Giang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was really good
2024년 3월에 2박 숙박함
답변 제공: David Lot 님, 2024년 4월 2일
We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

6/10 - 괜찮아요

GUOWEN

가족 여행
좋아요: 편의 시설/서비스
Great location within the free team zone. 10minutes walk to central.
2024년 3월에 3박 숙박함
답변 제공: David Lot 님, 2024년 4월 2일
We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 - 훌륭해요

Alicia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Honestly had a great stay at the Novotel Melbourne central. Great location, great room and even got “guest of the day” which was such a special touch. 10/10 recommend.
2024년 3월에 3박 숙박함
답변 제공: AJUS 님, 2024년 3월 15일
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is very central, next to everything, fantastic dinner options and cafe options right on your door. Step. Cleanliness, superb, and room is luxurious. Highly recommend this hotel.
2024년 2월에 3박 숙박함
답변 제공: AJUS 님, 2024년 3월 9일
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - 좋아요

Kwok wing

2024년 2월에 3박 숙박함
답변 제공: David Lot 님, 2024년 3월 22일
Dear Kwok,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 - 훌륭해요

Sunil 님, San Ramon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Walkable to all the best sight seeing and dining options.
2024년 2월에 4박 숙박함
답변 제공: Agus 님, 2024년 3월 9일
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 - 별로예요

Ka man

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Agus 님, 2024년 3월 9일
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel and Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel and Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - 좋아요

Varsha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No bottle water in room
2024년 2월에 1박 숙박함
답변 제공: Agus 님, 2024년 3월 9일
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We tried to reduce the usage of plastic bottle, and the tap water in Australia is clean to consumeSincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - 좋아요

Jen-Hua

가족 여행
좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Agus 님, 2024년 3월 9일
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - 훌륭해요

Jessika

2024년 1월에 1박 숙박함
답변 제공: David Lot 님, 2024년 3월 22일
Dear Jessika,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Angela,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

Craig 님, Sydney

좋아요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Craig,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Izumi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
窓などは清掃が行き届いてなかったが、とても広く眺めもよかった。スタッフも親切でした!アクセスもしやすい好立地でした。清掃の時、ティッシュ等の確認はもう少ししてほしかったです!
2024년 1월에 5박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Izumi,Arigatou gozaimasu, we very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

Brett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. I felt checking in could have been more efficient and better flow.
2024년 1월에 4박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear brett,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Rowena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a very good place to stay while going to the Australian Open
2024년 1월에 4박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Rowena,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

Donna

2024년 1월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Donna,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

6/10 - 괜찮아요

Clare

2024년 1월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Clare,Thank you for taking the time to tell us about your experience at the Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 - 좋아요

Eileen Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was spot on, handy to get a tram and get around Melbourne CBD. The room was lovely, comfortable and clean. Could do with a little two seater dining so that when you order in you don’t have to sit on the bed to eat your dinner. Staff were friendly and helpful.
2024년 1월에 5박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Eileen,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

Jens Uwe

2024년 1월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Jens,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Mark,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Kang M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Kang,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great position to Hardware lane
2023년 12월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Chris,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Yu Ting

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Novotel is a big brand so they really keep a certain level of the quality. It is mediocre but the location is good.
2023년 12월에 2박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Yu,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

Salmaaan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Salmaaan,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 - 훌륭해요

nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, easy access to restaurants and shopping centre.
2023년 12월에 5박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Nancy,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Heesang

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 2night over the weekend. The location is convenient close to shppingall and trains and trams. The service quite good. But this hotel has combined hotel (Novotel and Ibis) so check in and out area sometimes busy. The room is newly renovated but our bathroom sliding door doesn't have lock that is bit untreated. Overall it was nice stay.
2023년 12월에 2박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Heesang,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

6/10 - 괜찮아요

Gregory

2023년 11월에 1박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Mr. Gregory,Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 - 좋아요

Shane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
James Concierge was helpful and friendly
2023년 11월에 2박 숙박함
답변 제공: Widhidarma 님, 2024년 2월 10일
Dear Shane,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central