리셉션

호텔 라마 헤리티지 여행 후기

3 out of 5
호텔 라마 헤리티지
Beside Kalika Mandir, Near Mumbai Naka, Nashik, Maharashtra

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 22개 이용 후기 중 7개" "
평점 8 - 좋아요. 22개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 22개 이용 후기 중 6개" "
평점 4 - 별로예요. 22개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 22개 이용 후기 중 2개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Justina Mary

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and great services provided by the staff
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

8/10 - 좋아요

Praveen

Desent business hotel. Room was small but manageable for 1-2 days business trip. Best thing about hotel is food. Good garden restro in hotel premises.
2018년 11월에 2박 숙박함

8/10 - 좋아요

Prof Ramdew Ram 님, Dhaka, Bangladesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel close to holy pilgrimage place.
Location of the hotel is good and easy to go any places of the city. Well maintained and well managed hotel.
2017년 9월에 2박 숙박함

4/10 - 별로예요

Pk 님, Mumbai

별로예요: 객실의 편안함
Avoid if you have a choice
Needs lot of improvement. Staff has to be sensitive to needs . Room has to have adequate toiletries.

8/10 - 좋아요

Raju 님, Vadodara

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice & Cooperative staff ...
good hotel & comfortable stay ...hotel staff is very cooperative

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value for money
Really comfortable stay and one of the best value for money options in Nashik. Highly recommend.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel
It was wonderful family stay. Clean,friendly staff, fantastic breakfast, good room service. Parking facility n convenient location. House keeping should be prompt in reporting the front office for the deficiency/ facilit yprovided in room. Need to improve on warm water for bathing timings.

10/10 - 훌륭해요

Gilroy 님, Mumbai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to places of interist.
Me and my wife loved the entire experience, from morning breakfast (amazing) to the comfort of the bed at night! Staff was wonderful, location perfect, room was clean and I must make a special mention about Mr Ajay. He is so friendly and efficent. He made us feel very comfortable.
답변 제공: Operations Manager 님, 2017년 2월 20일
Dear Sir, Thank You very much for your appreciation and kind words about our hotel and service. We always strive hard to get Guest satisfaction. Look forward to welcoming you again whenever you are in Nashik. Warm Regards !

10/10 - 훌륭해요

Roadies 님, S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice business hotel
Good experience... Good staff... Cooperative, support, Overall nice experience.... Note- if you are alone.... Go for super deluxe and if with family... Go for royal suite....
답변 제공: amit 님, 2016년 12월 26일
Resepeted sir, thank you for staying with us. we always try our best to exceeds your expectations and love to host you again. Hope see soon.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Facilities are not great for the money that I paid.
답변 제공: Digital marketing 님, 2016년 12월 19일
Resepeted sir, Thank you for choosing us !!! Can you please specify which facilities you expected or in which area you feel dissatisfied? so we can work to improve them.

6/10 - 괜찮아요

SURESH 님, Spain

좋아요: 직원 및 서비스
Nice hotel in the center of the city
This is a nice 2 or 3 star hotel located in the center of the city. We booked 2 airconditioned rooms with 2 double beds as indicated on the booking room types. When we got there they said that the rooms only have 1 double bed and it is meant for 2 individuals, even though the booking says 3 max. We were told that the 3rd person can sleep on a rollaway mattress on the floor for an extra charge. Since there was no way of indicating on the booking form that 3 individuals would be staying in the room. We had assumed that there would be 2 double beds and by paying the extra charge the 3rd person could sleep on a proper bed. Upon discussing and insisting upon being given a room with 2 double beds with the manager we were given an extra room for the nights we were staying. Overall a decent experience however they should rectify the error in the description of the room as it is very misleading.
답변 제공: General Manager 님, 2016년 12월 15일
Resepeted sir, Thank you for saying with us. As you indicate we make sure that this will not repeat in future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
The customer is our most important visitor?
The hotel refused to check us in, because we were a group of 2 guys and 1 girl. Apparently we would need a marriage certificate. We are just some friends that needed a place to stay for the night. After we offered to take an extra room for the girl, they suddenly started making a scene and refused to give us a room at all. The booking was all paid for and marked as non refundable, the hotel refused to give us a refund. We found another hotel that made no problems at all about it, and even recommended us to file a complaint with the police.
답변 제공: General Manager 님, 2016년 12월 15일
Dear Traveler ,We are extremely sorry for your convenience. Hotel is investigating on this matter and it will not occurred again.

10/10 - 훌륭해요

Jayant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you Mr. Jayant for the appreciative review. We are delighted to read your experience with us. It makes us feel good to see our guest happy and especially to know they’ve had an memorable and impressive stay. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 - 훌륭해요

Richard James 님, PNQ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel, comfortable and clean.
We had a very comfortable stay at this hotel and everything was at par and I would be coming back again with my family. The food in the restaurant is simply amazing and the sizzler festival was one of the best we had though being pure veg. Will definitely recommend this hotel to all my friends. Thanks again.
답변 제공: Guest Relation Executive 님, 2016년 1월 8일
Thank you Mr. Richard James for the appreciative review. We are delighted to read your experience with us. It makes us feel good to see our guest happy and especially to know they’ve had an memorable and impressive stay. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We look forward to having you soon once again with us. Assuring our impeccable services at all times.

2/10 - 너무 별로예요

Ronald 님, Mumbai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Experience
Everything about the Hotel was bad. I did not stay there even for 15 minutes. Room was dirty, toilets in bad shape. It cannot be a three star hotel, also I went with a mixed feeling after reading the reviews, had decided to go because a firm like Expedia was associated. Feel like cheated into selecting the Hotel. I understand 50% refund is being given by Expedia although the Hotel has sent me a mail stating that they have recommended full refund. Terribly disappointed with Expedia too.
답변 제공: GRE 님, 2016년 3월 8일
Dear Guest, Thank you for the review and based upon feedback, we are currently investigating the matter and shall draw requisite learning from it. However, please accept our unreserved apology for the inconvenience caused. There seems to be a gap in the process at our end and I assure you that suitable corrective measures will be taken with immediate effect. I look forward to your goodwill and kindness.

4/10 - 별로예요

Ratchna Management 님, Kuala Lumpur, Malaysia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Accommodating
Definetely not a place to consider for stay again. Disappointed with the services, no WIFI SERVICE AT ALL when it was mentioned FREE WIFI during booking. Due for an urgent email, finally in the morning was able to get the manager to allow his connection. Practically wasted half a day with this issues.
답변 제공: Hotel Manager 님, 2015년 11월 21일
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. How ever I request you to visit hotel again to experience the 8 Mbps free WiFi which has been recently upgraded after your suggestion .

6/10 - 괜찮아요

Sam 님, Pune

Nice location
Could do better
답변 제공: Hotel Manager 님, 2015년 11월 21일
Dear Guest, Thank you for taking time to write review about hotel. We have recently renovated our hotel . Please do visit again

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Hotel Manager 님, 2015년 11월 21일
Please do visit again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
prijs kwaliteitverhoding is oké , maar het is jammer dat er niet meer aandacht wordt gegeven aan onderhoud en netheid. Op moment van mijn verblijf waren in de buurt grote wegenwerken aan de gang, kon ik maar moailijk appreciëren Het personeel was vriendelijk maar niet altijd even competent (receptie).
답변 제공: Hotel Manager 님, 2015년 11월 21일
Ik zou graag persoonlijk te verontschuldigen voor de reeks van ongelukkige incidenten die je hebt ervaren tijdens uw verblijf bij ons . We proberen voortdurend om ons uiterste best voor al onze gasten te doen, maar helaas , soms hebben we falen. Ik zal kijken naar elk nummer dat u hebt genoteerd , in een poging om te corrigeren en verbeteren van onze voorwaarden van het hotel .

10/10 - 훌륭해요

Hardeep 님, England. u.k

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stopping at Rama heritage
Stopped at Rama heritage for 2 days with my family. The staff were very friendly and made our 2 days comfortable. Breakfast in the morning was great , altough we did nt like the tea as it was very sweet, the staff made a fresh pot for us and provided us with fresh fruit as we were fasting, Nothing was too much to make our few days pleasant, I would stay at this small basic hotel next time We are in India. Great smiling staff.
답변 제공: Hotel Manager 님, 2015년 11월 21일
Dear Guest, My sincere thanks for taking the time to write a review of our property. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. Regarding Tea , We have installed new Tea Making Machine in Our Hotel , please do visit again.