Dear Sunju, Thank you for being our guest at the Sheraton Fallsview Hotel. We appreciate all of your feedback, the positive, and the things you would change. We regret your disappointment with our parking fee. These fees are competitively priced and listed on our sites. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Best Regards,Zach,Guest Experience Team

Dear JaeYoon, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Fallsview Hotel. We look forward to welcoming you back on your next visit.Best Regards,ZachGuest Experience Team

Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,ZachGuest Experience Team

Dear Misong, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,ZachGuest Experience Team

Dear Kyoungwon, Thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some issues in your room. We aim to exceed your expectations and go above and beyond our guests, so we regret that this was not your experience. We have shared your comments appropriately, and we are grateful for your patience. Again, we apologize and hope you will consider us whenever you return to the area in the future.Best Regards,ZachGuest Experience Team

Dear M. Sook, Thank you for choosing Sheraton Fallsview Hotel and for your excellent rating. We hope you enjoyed your time with us and we are thrilled to know you loved our well-maintained accommodations and attentive associates. It was also a pleasure reading you enjoyed the beautiful views of Niagara Falls; you can practically feel the mist. Thank you again for your gracious compliments, and we look forward to welcoming you back for another invigorating stay.Best Regards,Daniel IliasGeneral Manager

Dear Jieun, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Sheraton Fallsview Hotel look forward to your next visit.Best Regards,Daniel IliasGeneral Manager

Dear Minwoo, Thank you for rating your stay at Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards,Daniel IliasGeneral Manager

Dear Valued Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We hope to welcome you back soon to Sheraton Fallsview Hotel.Best Regards,Daniel Ilias,General Manager

Dear Mr. Gun, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David NowaczykDirector of Operations

Dear Jodi, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We love knowing how much you enjoyed your time here, especially our attentive service. We hope we will be the first hotel you think of on future trips to the area!Best Regards,ZachGuest Experience Team

Dear Tanja, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about our friendly staff. In addition, please know that your comments regarding public areas and the check-in have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at the Sheraton Fallsview Hotel, and we hope you choose to create more great memories with us whenever your travels bring you back to the city!Best Regards,ZachGuest Experience Team

Dear Anastasia, It was a pleasure having you as our guest at the Sheraton Fallsview Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

Dear Vialini, Thank you for your nice rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Sheraton Fallsview Hotel.Best Regards,ZachGuest Experience Team

Dear Elmar, We appreciate you choosing our hotel for your visit to Niagara Falls. We apologize for not meeting your expectations with the room and the disappointing view you had. Our focus is on the comfort and satisfaction of our guests, and we apologize for the frustration this caused you. We will review your comments with our team appropriately. Moreover, we are sorry that you had to experience the fire alarms sounding in the early morning. We regret the inconvenience this caused, and we will share your remarks with the respective individuals. We hope to have another chance to provide you with a relaxing stay.Best Regards,ZachGuest Experience Team

Dear Lindsay, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our modern, award-winning view accommodations and excellent location. It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit!Best Regards,ZachGuest Experience Team

Dear Diane, Thank you for evaluating your stay at the Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your room with a balcony and excellent views. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Best Regards,ZachGuest Experience Team

Dear Peter, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. You can practically feel the mist! Thank you for recommending the Sheraton Fallsview Hotel to future guests. We look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

Dear Jasdeep, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Best Regards,ZachGuest Experience Team

Dear Aleshia, Thank you for rating your experience at the Sheraton Fallsview Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards,ZachGuest Experience Team

Dear Ed, Thank you for staying with us and sharing your feedback. We apologize for the noise disturbance you experienced due to the elevator. While we are glad we were able to move you to another room, we are sorry for the inconvenience you encountered, especially on your initial night. We appreciate your patience and hope to have another opportunity to welcome you again at the Sheraton Fallsview Hotel for an exceptional visit. Best Regards,Zach,Guest Experience Team

Dear Denise, Thank you for taking the time to post an excellent rating of Sheraton Fallsview Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards,ZachGuest Experience Team

Dear Jennifer, It is great to see your travels brought you back to see us again. We appreciate you highlighting our convenient location. However, we are sorry for not meeting your expectations this time with the views from your room. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We look forward to welcoming you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.Best Regards,Zach,Guest Experience Team

Dear Ms. Ann, Thank you for staying at Sheraton Fallsview Hotel and for your generous feedback. We are thrilled you enjoyed the mesmerizing views from the comfort of your room and that it made your visit so memorable. You can practically feel the mist! We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more. See you soon. Best Regards,Zach,Guest Experience Team

Dear Jaime, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone! It was a pleasure hosting you, and we hope we will be the first hotel you think of on future trips to the area!Best Regards,Zach,Guest Experience Team

Dear Rani, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Fallsview Hotel. We look forward to your return and wish you all the best with your future travels.Best Regards,Zach,Guest Experience Team

Dear Ella, Thank you for staying at Sheraton Fallsview Hotel and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,Zach,Guest Experience Team

Dear Sherry, Thank you for your gracious review of the Sheraton Fallsview Hotel. We are glad our location was convenient to everything you wanted to do on this visit and helped to elevate your stay. We appreciate your business and hope to see you again on your next visit to the area.Best Regards,Zach,Guest Experience Team

Dear Bobby, Thank you for the excellent feedback. We are thrilled we exceeded your expectations and that our ideal location proved perfect for your travel plans. It was a pleasure hosting you at Sheraton Fallsview Hotel, and we look forward to seeing you again soon. Best Regards,Zach,Guest Experience Team

Dear Tracey, Thank you for choosing to stay at the Sheraton Fallsview Hotel. We are glad our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that you enjoyed the amazing views from our pool area and that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,ZachGuest Experience Team

Dear Mr. Alexandre, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We hope we will be the first hotel you think of on future trips to the area!Best Regards,ZachGuest Experience Team

Dear Haris, Thank you for choosing Sheraton Fallsview Hotel and sharing your experience. We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. You can practically feel the mist! We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,ZachGuest Experience Team

Dear Qianqian, It was a pleasure having you as our guest at Sheraton Fallsview Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you again, and we hope to have the opportunity to welcome you back very soon.Best Regards,ZachGuest Experience Team

Dear Barbar, We are delighted you had a refreshing and fulfilling vacation at Sheraton Fallsview Hotel. It is always wonderful to see from our guests how the incredible views of the falls helped to elevate their visit. Thank you for the generous review, and we look forward to hosting you again soon.Best Regards,Zach,Guest Experience Team

Dear Mawal, Thank you for choosing Sheraton Fallsview Hotel and sharing your experience. We are delighted to hear that you enjoyed the beautiful view and that overall, you had a good stay. However, we apologize for the inconvenience caused by the lack of a microwave in your room. Your feedback is valuable, and we will certainly take it into consideration as we continue to improve our guest experience. We hope that despite this inconvenience, you were able to enjoy your time with us, and we appreciate your understanding. Thank you again, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards,ZachGuest Experience Team