객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

라 퀸타 인 & 스위트 바이 윈덤 올랜도 - 아이드라이브 테마 파크 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1116개 이용 후기 중 683개" "
평점 8 - 좋아요. 1116개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 1116개 이용 후기 중 96개" "
평점 4 - 별로예요. 1116개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1116개 이용 후기 중 56개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Yashy 님, Lowell

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything Was Great. Clean, good breakfast and awesome friendly staff
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Zenaida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good. The only thing the can improve is more variety in the complementary breakfast.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Enrique

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena gracias
2024년 5월에 3박 숙박함
답변 제공: front office mgr 님, 2024년 5월 28일
Thanks for your stay.It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, it was a great stay, Was convenient to Seaworld and food.
2024년 5월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 28일
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is crucial to us, and we will use it to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it up to you in the future.

10/10 - 훌륭해요

Halyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was perfect. The staff was helpful, the accomodations were beautiful, clean room and the breakfast was superb. It couldn't have been better. Thanks.
2024년 5월에 3박 숙박함
답변 제공: Front desk Mgr 님, 2024년 5월 28일
Thank you for your detailed review. We're glad to hear that you found the room clean and well-scented and that the location suited your needs. We appreciate your feedback regarding the services and we will ensure it is communicated to guests in the future. We're pleased to hear that you recommend our hotel overall, and we hope to welcome you back soon.

6/10 - 괜찮아요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 5월에 4박 숙박함
답변 제공: Front Office Mgr 님, 2024년 5월 27일
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future.

10/10 - 훌륭해요

Juliana

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and facility. Staff were very friendly. Great area to stay with kids.
2024년 5월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 25일
Thank you so much for your kind words. I'm so pleased that you found us a clean place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon.

10/10 - 훌륭해요

lazaro

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 25일
Thank you for your positive feedback. We're thrilled to hear that our staff went above and beyond to accommodate your needs and ensure a comfortable stay for you and your family. Your appreciation means a lot to us, and we look forward to providing you with excellent service in the future as well.

10/10 - 훌륭해요

ILUNGA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay there
2024년 5월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 24일
Thank you so much for your kind words. I'm so pleased that you found us a clean place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.

10/10 - 훌륭해요

Stephanie 님, lorain

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There's a worker there called Suly, she was so awesome and caring for us as guests. Definetely recommend this stay and will be booking again!
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 22일
Thank you for your positive feedback. We're thrilled to hear that our staff went above and beyond to accommodate your needs and ensure a comfortable stay for you and your family. We're glad to hear that you enjoy your stay. Your appreciation means a lot to us, and we look forward to providing you with excellent service in the future as well.

8/10 - 좋아요

Gladys

2024년 5월에 4박 숙박함
답변 제공: Jose 님, 2024년 5월 23일
Thank you for the review, Gladys! if there is anything we can do to give you an even better experience next time, please let us know!

10/10 - 훌륭해요

Raluca Brandon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff has been amazing. very friendly, informative & great location for what we needed & activities we did.
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 21일
Thank you so much for your kind words. I'm so pleased that you found us a clean place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon.

10/10 - 훌륭해요

bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 21일
Thank you for your recent stay at our property. It's great to hear you enjoyed our amenities and services. I'm thrilled you enjoyed the hospitality and appreciated the staff. We appreciate your positive overall observations. This will undoubtedly motivate us to provide even better service to our guests. We hope to see you soon for your next stay.

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe, clean and quiet hotel. Great staff! They offer a buffet breakfast but food is not the best quality.
2024년 5월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 21일
We are so happy to hear that our staff made your stay a great one. It's a pleasure to hear that the whole team was friendly and helpful.We want to make sure our guests are well taken care of, so it's wonderful to hear that our staff was able to provide you with such an excellent service.We hope you'll consider staying with us again in the future

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 21일
Thank you for your recent stay at our property. It's great to hear you enjoyed our amenities and services. I'm thrilled you enjoyed the hospitality and appreciated the staff. We appreciate your positive overall observations. This will undoubtedly motivate us to provide even better service to our guests. We hope to see you soon for your next stay.

10/10 - 훌륭해요

Jaime

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Súper bien
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 21일
Thank you for your positive feedback. We're thrilled to hear that our staff went above and beyond to accommodate your needs and ensure a comfortable stay for you and your family. We . appreciation means a lot to us, and we look forward to providing you with excellent service in the future as well.

10/10 - 훌륭해요

tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
perfect hotel very friendly and helpful staff 10 out of 10
2024년 5월에 2박 숙박함
답변 제공: Vanessa- Front desk 님, 2024년 5월 16일
Tom, we are thrilled to hear you had a wonderful stay. We appreciate your feedback, and we hope to welcome you back in the future. Don't be a stranger!

10/10 - 훌륭해요

Anaelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Vanessa- Front desk 님, 2024년 5월 16일
Anaelli, we truly appreciate your feedback. Thank you for staying with us! We hope to welcome you back soon!

8/10 - 좋아요

joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bueno pero el elevador estuvo roto
2024년 5월에 2박 숙박함
답변 제공: Vanessa- Front desk 님, 2024년 5월 15일
Joel, le agradecemos mucho su comentario sobre su estadia. Esperamos que nos visire pronto que este en el area!

10/10 - 훌륭해요

Yoandry

출장 여행
Excelente
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 13일
Thank you for sharing your experience with us! We're delighted to hear that you had a pleasant stay and that our front desk team member was professional, pleasant, and helpful during your check-in, setting a positive tone

4/10 - 별로예요

Tiesha

가족 여행
별로예요: 청결 상태
No shuttle so we had to Uber to SeaWorld and Aquatica. We killed a roach while in the room
2024년 5월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 12일
Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the Roaches and Shuttle we unfortunately don't offer based on your observations. I hope to welcome you again soon.

10/10 - 훌륭해요

Carmen 님, DeBary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property. Not sure how long the hotel has been around but all looks and smells like new. The lobby and rooms are very clean. All is kept neat. I would recommend this hotel to anyone.
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 10일
It is really incredible to see your positive feedback.Our team is very much delighted with your appreciation.Glad to see that you very much liked the location and the stay.We eagerly await you to welcome you again.Regards,

10/10 - 훌륭해요

Gabriela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was absolutely amazing! Staff was very helpful and attentive during our stay. Rooms were super clean and organized. Thank you for the friendly welcome! My family and I will be coming back again.
2024년 5월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 10일
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us from start to finish. Providing exceptional service and personalized care to our guests is always our goal, and we're delighted that James, R, and the rest of our team were able to exceed your expectations. It's wonderful to know that we were able to accommodate your needs and make your stay memorable, especially when visiting with your mom. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you both back to La Quinta Inn & Suites by Wyndham St. Petersburg Northeast again soon!Sincerely,

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the front desk was very friendly, the room was nice and clean, the breakfast was very good and would go again for sure love the hotel.
2024년 4월에 10박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 10일
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us from start to finish. Providing exceptional service and personalized care to our guests is always our goal, and we're delighted that James, R, and the rest of our team were able to exceed your expectations. It's wonderful to know that we were able to accommodate your needs and make your stay memorable, especially when visiting with your mom. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you both back to La Quinta Inn & Suites by Wyndham St. Petersburg Northeast again soon!Sincerely, Front Office Manager

10/10 - 훌륭해요

Dustin 님, Granger

Very clean. Great size room.
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 10일
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us from start to finish. Providing exceptional service and personalized care to our guests is always our goal, and we're delighted that James, R, and the rest of our team were able to exceed your expectations. It's wonderful to know that we were able to accommodate your needs and make your stay memorable, especially when visiting with your mom. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you both back to La Quinta Inn & Suites by Laquinta Inn Theme Park Sincerely,

2/10 - 너무 별로예요

Berny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was not good
2024년 5월에 5박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 10일
Dear BernyWe sincerely apologize for the disappointing experience you encountered during your recent stay with us. and experienced food at the hotel Your feedback is concerning, and we will address these matters with our team to ensure such incidents do not occur again. we understand your frustration and assure you that we will investigate this matter thoroughly and provide you with the necessary evidence promptly. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

2/10 - 너무 별로예요

Mindy Melina

별로예요: 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 10일
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. . Your feedback is crucial to us, and we will use it to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it up to you in the future.

2/10 - 너무 별로예요

Caroline

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was smelling terrible
2024년 4월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 10일
Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay and for the inconvenience caused.We regret that we were unable to address your concerns regarding the smell in the room promptly and effectively. Your feedback regarding the lack of adequate addressing these issues with our team to ensure they are rectified.We understand the importance of a comfortable and enjoyable stay, especially during challenging times, and we regret that we did not meet your expectations on this occasion.We sincerely hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience.Sincerely, Front Office ManagerErica

10/10 - 훌륭해요

N.J.M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erica is een spontane, geweldige medewerker. Hotelkamer was prima, alleen hebben ze te veel clorix gebruikt tijdens het schoonmaken. Jammer dat het ontbijt zo karig is. Wat we fijn vonden was dat er een koelkast en magnetron aanwezig waren op de hotelkamer
2024년 5월에 6박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 10일
It is really incredible to see your positive feedback.Our team is very much delighted with your appreciation.Glad to see that you very much liked the location and the stay.We eagerly await you to welcome you again.Regards,

8/10 - 좋아요

Nicolas

2024년 4월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 9일
Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely, Erica

10/10 - 훌륭해요

NAILA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean, friendly and safe environment
2024년 5월에 5박 숙박함
답변 제공: La Quinta 님, 2024년 5월 8일
Naila, thank you for your feedback! We are happy you enjoyed your stay with us.

8/10 - 좋아요

Jesus

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite lovely
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 6일
Thank you for your positive feedback. We're delighted to hear that you found the booking, check-in, and check-out process easy and that you enjoyed the spacious and clean room. We appreciate your feedback regarding the shower curtain and breakfast. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Armando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good property convenient to everything and everywhere.
2024년 4월에 3박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 6일
We’re glad you enjoyed our friendly staff and convenient location.”

8/10 - 좋아요

Isma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk agen heard my concerns and was able to provide a solution
2024년 5월에 3박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 6일
"Hi Isma, thank you for taking the time to leave us a Review We're so glad to hear that you were satisfied with our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!"

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: La Quinta 님, 2024년 5월 8일
Thank you so much for staying with us, Juan! We are incredibly grateful that you took the time out to leave us a 5-Star review. We hope to welcome you back in the future.

8/10 - 좋아요

Sara 님, Ocala

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all a good experience. Would stay again and recommend it to other.
2024년 3월에 2박 숙박함
답변 제공: La Quinta 님, 2024년 5월 4일
Sara, thank you one again for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Jorge 님, Boynton Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, good price
2024년 5월에 1박 숙박함
답변 제공: La Quinta 님, 2024년 5월 4일
Jorge, we appreciate your great review and comments! We hope to welcome you back again soon.

10/10 - 훌륭해요

Summer

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a great stay not any issues and the breakfast was plentiful everymorning if I stay in Orlando again this will be the hotel. Cheap, affordable, clean and nice pool
2024년 4월에 5박 숙박함
답변 제공: La Quinta 님, 2024년 5월 4일
Thank you so much Summer for your wonderful review! We hope you stay with us again soon and thank you for staying with us.

8/10 - 좋아요

Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Mitzi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So darkness outside!!!!!
2023년 3월에 1박 숙박함
답변 제공: La Quinta 님, 2024년 5월 2일
We appreciate your feedback and hope to welcome you back in the future. Thank you for staying with us!

10/10 - 훌륭해요

Jacolbi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 4월에 3박 숙박함
답변 제공: La Quinta 님, 2024년 5월 2일
Thank you so much for your review and for choosing us. We hope to see you again soon!

8/10 - 좋아요

tania 님, williamsburg

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: La Quinta 님, 2024년 5월 2일
Tania, thank you so much for staying with us! We hope to see you again soon!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: La Quinta 님, 2024년 5월 8일
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you for staying with us!

10/10 - 훌륭해요

Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Leibeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, super clean, modern and convenient (near to multiple attractions). The only thing I would probably like to change is to vary the breakfast if possible. The two days we had the same things but it was good regardless.
2024년 4월에 2박 숙박함
답변 제공: Front Desk Manager Erica 님, 2024년 5월 9일
Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas . I look forward to your next visit for a fantastic experience.Sincerely,Front desk Mgr Sincerely,

10/10 - 훌륭해요

TRANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Vanessa- Front desk 님, 2024년 5월 8일
We are incredibly grateful that you took the time out to leave us a 5-Star review.

10/10 - 훌륭해요

Damyera

2024년 4월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 21일
We are so happy to hear that our staff made your stay a great one. It's a pleasure to hear that the whole team was friendly and helpful.We want to make sure our guests are well taken care of, so it's wonderful to hear that our staff was able to provide you with such an excellent service.We hope you'll consider staying with us again in the future

10/10 - 훌륭해요

william

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only stayed one night, but was more than adequate for what we needed. I would not hesitate to stay again. Very affordable and clean and in a very convenient location. Plenty of shopping and dining nearby.
2024년 4월에 1박 숙박함
답변 제공: La Quinta 님, 2024년 5월 4일
William, we are glad you had a wonderful stay! Thank you for choosing us and we hope to welcome you back soon!

2/10 - 너무 별로예요

Marc

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Air conditioner in the room would not work. Roaches in the room. It sm led like S#@$ and A$$ the whole time my family and I stood there for 3 nights. We put in a complaint and i was told the maintenance guy is going to take care of it. Then he walks into our room just to tell us; the reason why it smelled so bad is because the walls are made out of wood! My wife and the rest of my family knew it was bull. It wasn’t worth our time and your money!! Don’t get fulled by how the exterior looks folks.
답변 제공: La Quinta 님, 2024년 4월 28일
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We’re constantly working to improve our service, and we’ll consider your feedback. We hope you will give us another chance in the future.

8/10 - 좋아요

Michael

2024년 4월에 7박 숙박함
답변 제공: Front Desk Manager 님, 2024년 5월 18일
Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.Please do let me know when you plan to visit our hotel so that we can ensure that your next experience is very special.