Dear Guest, Thank you for your nice comment regarding the location of the hotel. We hope to welcome you soon for a future stay in the city of lights. Best regards, Your guest service team

Dear Mr Pilsoo, We are delighted to have been your chosen hotel during your recent stay in Paris. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Renaissance Paris Arc de Triomphe Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Paris. Sincerely,

Dear Guest Thank you for choosing the Renaissance Paris Arc de Triomphe for you recent stay. We hope to welcome you again for a future stay in the city of lights. Best regards, The Guest service Team

Dear Jonathan,Thank you for staying at our hotel during your stay in Paris and for taking the time to share this really nice notation.We will be delighted to welcome you back soon.

Dear Alona,Thank you for staying at our hotel during your stay in Paris and for this glorious notation.Be assure that we already share this feedback to our staff, thank's for this special atention to them. We will be delighted to welcome you back soon.Best regards,

Dear Sanjeev,The hotel Renaissance Paris Arc de Triomphe thank you very much for this notation and this nice comment regarding the hotel.We hope to see you again soon in our establishment and show you how we can improuve to reach your expectation as a 5 Star Hotel

Dear Antonio,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation. We hope to see you again soon in our establishment. Brice - Assistant Front Office Manager

Dear Kevin,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation and for this special atention to our staff. We hope to see you again soon in our establishment.

Dear Arlene,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation and for your commetn wich reflect our hight standard of quality of Marriott.We hope to see you again soon in our establishment.

Dear Zahi,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation. We hope to see you again soon in our establishment. Brice - Assistant Front Office Manager

Dear Alexa,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation. We hope to see you again soon in our establishment. Brice - Assistant Front Office Manager

Dear Fabiola, Thank you for your wonderfull notation. Thank you very much for this special atention to our staff members. Be assured that we will made recognition and share this beautifull review to them.We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

Dear Lynda, Thank you for your wonderfull notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

Dear Anisley, Thank you for your wonderfull notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

Dear Virginia,We are sorry that you were not fully satisfied with your stay. Do not hesitate to contact us to tell us what went wrong in your opinion and what adjustments we could have proposed.Hoping to welcome you again to our hotel.Front Desk team

Dear Hai,We are sorry that you were not fully satisfied with your stay. Do not hesitate to contact us to tell us what went wrong in your opinion and what adjustments we could have proposed.Hoping to welcome you again to our hotel.Front Desk team

Dear hayrettin emrah,It has been a pleasure to welcome you at Renaissance Paris Arc de Triomphe and we sincerely thank you for this wonderful comment.We are glad to know our hotel privileged location has suited you well during your visit to Paris.We are also happy to hear our staff was helpful and responsive whenever you needed anything wich is reflecting our hight quality of service of Marriott.lBe assured that our elevator are now working correctly and our renavtion are finished.The whole hotel team will be more than happy to welcome you back even sooner than expected.Best regards, Brice - Assistant Front Office Manager

Dear Pankaj,First of all, thank you very much for choosing our hotel Renaissance Arc de Triomphe. Also, we would like to sincerely thank you for taking some time to send us your review regarding your time with us.Thank you a thousand times for your nice comments regarding our staff especially regarding Kishna, Dylan &Emmanuel. Be assure that we already share your wonderfull review with our team.The whole hotel team will be more than happy to welcome you back even sooner than expected.Best reagards,Brice - Assistant Front Office Manager

Dear Laurie,First of all, thank you very much for choosing our hotel Renaissance Paris Arc de Triomphe. Also, we would like to sincerely thank you for taking some time to send us your review regarding your time with us.We are delighted to know you have enjoyed your neat and clean room with the panoramic views to Paris.We truly appreciate your comments regarding our staff wich reflect our hisht standard of quality of Marriott.Be assure that we already share your comment to our staff.We are delighted to welcome you really soon.Best regards,Brice - Assistant Front Office Manager

Dear Mary,It has been a pleasure to welcome you at Renaissance Paris Arc de Triomphe and we sincerely thank you for this wonderful comment shared.We are honoured by all your kind comments about our spacious and comfortable hotel rooms.We are also happy to hear our staff was helpful and responsive whenever you needed anything wich reflec our hight standard of quality of Marriott. Best regards,Brice - Assistant Front Office Manager

Dear Alicia, Thank you for your notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

Dear Neomi, Thank you for staying at the Renaissance Paris Arc de Triomphe and your positive feedback! We're delighted you appreciated our cleanliness, comfortable bed, and quality sheets. While the size of the room didn't meet your expectation, we're glad the balcony added to your overall experience. We hope to welcome you back soon!Best regardsClément Stoll Guest Relation

Dear Mr Luis Gerardo, We're glad to hear you had an excellent experience! Thank you for staying at the Renaissance Paris Arc de Triomphe and for your positive feedback.Hope to see you again for another great experience !Best regards, Clément StollGuest Relation

Dear NancyOn behalf of the entire hotel team, I want to thank you for staying at the Renaissance Paris Arc de Triomphe.It is always encouraging to hear positive feedback and receive high scores from our guest and we really appreciate the time you take to do so.Your scores have been shared with the entire team as a way of celebrating the great guest experiences we delivered. We hope to welcome you back soon.Kind regards,Youssef MOUSTAINE ELALAOUIEGuest Experience manager

Caro hóspede,Agradecemos pelo seu feedback sobre a sua recente estadia em nosso hotel. Lamentamos profundamente que você não tenha ficado satisfeito com a experiência e que tenha encontrado vários problemas durante a sua estadia. A opinião dos nossos hóspedes é extremamente importante para nós, e gostaríamos de expressar nossas desculpas pelos inconvenientes que você enfrentou.Entendemos que a localização seja um ponto positivo para você, mas ficamos realmente desapontados em saber que outros aspectos da sua estadia não estiveram à altura das suas expectativas. Levamos muito a sério a qualidade dos nossos quartos, academia e serviços gerais, e é decepcionante saber que não alcançamos o nosso padrão de excelência.Gostaríamos de ter tido a oportunidade de resolver essas questões enquanto você estava conosco. Encorajamos os nossos hóspedes a entrar em contato com a recepção imediatamente para relatar quaisquer problemas encontrados, pois nossa equipe está sempre pronta para ajudar e encontrar soluções adequadas.Agradecemos por compartilhar suas preocupações e vamos analisar cada ponto mencionado para que possamos fazer melhorias e garantir que futuros hóspedes tenham uma experiência mais agradável. A sua opinião é valiosa para nós, pois buscamos constantemente aprimorar nossos serviços e instalações.Esperamos ter a oportunidade de recebê-lo novamente no futuro, para que possamos demonstrar as melhorias feitas com base em suas observações. Agradecemos pela sua compreensão e pela oportunidade de aprender e crescer com essa experiência.Atenciosamente,Youssef Moustaine ElalaouieGuest experience manager

Dear guest,First, I want to thank you for staying at the renaissance Paris Arc de TriompheWe really appreciate your time taken to evaluate your experience with us.After analysing your scores, It is clear that we haven’t totally met your expectations and we would really appreciate if you can take some of your valued time to explain what we missed. For the inconvenience it caused please accept our sincerest apologies.If you consider us again for your future Parisian stay, I would like to personally welcome you back. Please do not hesitate to let me know if there is anything I can do to make your future stay with us a memorable one.Best regards,Youssef MOUSTAINE ELALAOUIEGuest Experience manager

Dear Elizabeth,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointments and inconveniences you encountered during your time with us. We value your feedback as it allows us to improve our services and ensure a better experience for future guests.We understand your frustration regarding the additional charge for a room with a view of the Eiffel Tower. While we strive to provide exceptional accommodations, certain room categories and views come with an additional cost due to their popularity and limited availability. However, we apologize if the pricing was not clearly communicated to you, and we will review our procedures to ensure better transparency for our guests in the future.We are truly sorry for the elevator issues you experienced during your stay. The malfunction of both elevators during your departure was an unforeseen circumstance, and we deeply regret any inconvenience caused. We understand that carrying your luggage down seven flights of stairs was both frustrating and physically demanding, and we apologize for not providing the level of service you deserved. We will address this issue with our maintenance team to prevent such incidents from occurring in the future.Regarding the double charge, we sincerely apologize for the oversight. Our records should have indicated that you had already pre-paid through Expedia, and we deeply regret the confusion and inconvenience this caused. We will investigate this matter internally to ensure it does not happen again.Please be assured that your feedback is of the utmost importance to us, and we take it seriously. We strive to provide exceptional service and experiences to our guests, and we are truly sorry that we fell short of your expectations. We hope that you will give us another chance to make it right if your travels bring you back to the area. Please contact our guest relations department directly, and we will do our best to ensure a more satisfactory stay.Thank you once again for sharing your concerns. We appreciate your feedback and the opportunity to improve our services.Warm regards,Youssef MOUSTAINE ELALAOUIE

Dear Adrian,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you had a pleasant stay at our property.It's wonderful to know that you found our property to be very clean and smart. We take great pride in maintaining a high standard of cleanliness and ensuring that our guests feel comfortable throughout their stay. Additionally, we're thrilled that our location was convenient for you to explore the Champs Elysees. We understand the importance of a prime location in enhancing the overall experience.We're also glad to hear that our staff left a positive impression on you. We strive to provide exceptional service and create a welcoming atmosphere, so it's rewarding to know that our team was polite and friendly during your visit.Regarding breakfast, we appreciate your feedback. While we understand that the cost may have been higher than expected, we're pleased to hear that you found it excellent. We continually evaluate our offerings to ensure that they provide value for money and meet the expectations of our guests.Thank you again for choosing our property, and we hope to welcome you back for another enjoyable stay in the future. Please feel free to reach out to us if you have any further questions or requests.Warm regards,Youssef MOUSTAINE Guest experience manager

Chère Billy-Mariam,Je vous remercie pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez apprécié Votre séjour dans notre bel hôtel et que son emplacement vous a satisfait. Nous nous efforçons toujours de fournir à nos clients un environnement agréable et pratique. Votre retour positif est très apprécié et nous espérons avoir l'opportunité de vous accueillir à nouveau dans un proche avenir !Youssef MOUSTAINEGuest experience manager

Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate hearing from our guests as it helps us identify areas where we can improve our services and facilities.We sincerely apologize for the inconveniences you experienced during your stay. We understand that the limited availability of elevators and their maintenance requirements caused delays and frustration for you. We are actively working on resolving the issues with the elevators and are in the process of scheduling necessary maintenance and renovations to ensure a smoother experience for our guests.Furthermore, we apologize for the condition of the carpets and the outdated equipment in the gym. Our housekeeping team will address the carpet stains immediately, and we are currently reviewing our gym facilities to make necessary upgrades to provide a better experience for our guests.We appreciate your positive note about the comfortable beds, but we understand that it does not fully compensate for the inconveniences you faced. We strive to offer a five-star experience to all our guests, and we regret that we fell short of your expectations on this occasion.Once again, we apologize for the inconveniences you encountered and thank you for bringing them to our attention. We value your feedback and will use it to make improvements that will enhance the experience of our future guests.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you rightfully expect and deserve.Warm regards,Youssef MOUSTAINE Guest experience manager

Dear guest,We wanted to take a moment to thank you for your kind words in your recent review of your stay at the Renaissance Arc de Triomphe hotel. Our dedicated team takes great pride in providing exceptional service and creating memorable experiences for all of our guests, and we are thrilled that we were able to meet your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to the Renaissance Arc de Triomphe hotel on your next visit to Paris.Warm regards,Youssef MOUSTAINE ELALAOUIEGuest experience manager