야외 수영장

아쿠아선 호텔 푸꾹 여행 후기

4 out of 5
아쿠아선 호텔 푸꾹
124 Tran Hung Dao Street, Duong Dong, Phu Quoc, Kien Giang

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 93개 이용 후기 중 71개" "
평점 8 - 좋아요. 93개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 93개 이용 후기 중 4개" "
평점 4 - 별로예요. 93개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 93개 이용 후기 중 1개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

JIAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Damien - General Manager 님, 2024년 2월 29일
Dear Jian,Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

JINKYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Damien - General Manager 님, 2024년 2월 26일
Dear JINKYUNG,Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

TAEJOON

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very friendly. I had a very comfortable and happy rest. Thank you Aqua Sun!!
2024년 2월에 5박 숙박함
답변 제공: Damien - General Manager 님, 2024년 2월 14일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

8/10 - 좋아요

HEEWON

2024년 2월에 2박 숙박함
답변 제공: Damien - General Manager 님, 2024년 2월 10일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

JONGIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Damien - General Manager 님, 2024년 1월 7일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon. Sincerely, Damien To - General Manager.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 좋은 가성비 숙소로 만족
2박 머물렀는데 위치가 너무 좋았어요! 킹콩마트까지 도보가능해서 일정 마무리하고 밤마다 들렀다 올 수 있었던 게 너무 편했습니다. 만약 푸꾸옥에 밤늦게 도착하거나, 외부 일정이 많아 숙소에 머무를 시간이 별로 없어서 가성비 숙소를 찾는다면 추천하고 싶어요. 아침 조식으로 나오는 쌀국수도 너무 맛있었어요.
2023년 12월에 1박 숙박함
답변 제공: Damien - 총지배인. 님, 2023년 12월 26일
AQUASUN Hotel을 이용해주셔서 진심으로 감사드립니다. 우리는 당신이 우리와 함께 편안하게 머물렀다고 믿습니다. 귀하의 귀중한 피드백은 우리가 어떻게 하고 있는지 알려주고 실제로 변화를 가져오고 있으며 귀하의 친절한 말을 그들에게 공유하겠습니다. 감사합니다.

10/10 - 훌륭해요

sunhee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Damien - General Manager 님, 2023년 12월 18일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to the reception lady. Sincerely.

10/10 - 훌륭해요

GIWHAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이국적이며 직원들이 친절합니다. 언어소통도 문제없으며, 수영장과 해변이 아름답습니다.
2023년 11월에 1박 숙박함
답변 제공: Damien - General Manager 님, 2023년 11월 19일
시간을 내어 친절한 리뷰를 남겨주셔서 감사합니다. 가까운 시일 내에 귀하를 다시 모실 수 있는 기회가 있기를 바랍니다

10/10 - 훌륭해요

Jinyoung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
해변과 가깝고 깨끗한 숙소입니다
2023년 9월에 2박 숙박함
답변 제공: Damien - General Manager 님, 2023년 9월 24일
시간을 내어 친절한 리뷰를 남겨주셔서 감사합니다. 가까운 시일 내에 귀하를 다시 모실 수 있는 기회가 있기를 바랍니다.

10/10 - 훌륭해요

KOOKRYEON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Damien - General Manager. 님, 2023년 9월 6일
Thank you for taking the time to leave a kind review. We hope we will get the opportunity to welcome you again in the near future.

8/10 - 좋아요

KOOKRYEON

2023년 8월에 1박 숙박함
답변 제공: Damien - General Manager 님, 2023년 9월 6일
Thank you for taking the time to leave a kind review. We hope we will get the opportunity to welcome you again in the near future.

10/10 - 훌륭해요

Shingo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
周りにレストランも多く、キングコングマートも近かったのでとても便利でした。 ビーチまでも歩いて5分足らずなので、行きたい時にすぐにいけます。 一日中雨の日もあったのですが、部屋で自分のアカウントをNetflixやAmazonプライムに繋ぐことができたので、時間を潰すことができました。 ナイトマーケットにもGrabを使えば10分以内で行けるので全く問題ないです。 大満足です!
2024년 5월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 5월 27일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel lovely views lovely staff.
2024년 5월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 5월 27일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

Jennifer

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the hotel! The pool was great, rooftop had a great view of the ocean. Located walking distance from sooo many different cuisines.
2024년 4월에 3박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 5월 2일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

Wuon Yee Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They're all good 👍
2024년 4월에 3박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 4월 29일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

Sylvie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bel hôtel, déjeuner avec plusieurs choix. Belles chambres.
2024년 3월에 6박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 3월 29일
Merci beaucoup pour vos commentaires incroyables et perspicaces sur l'hôtel AQUASUN. Nous sommes heureux de savoir que vous avez passé un agréable séjour et que vous avez apprécié nos installations. Nous travaillons également à la mise en œuvre de davantage de services permettant aux clients de se détendre et de profiter plus facilement de leur séjour. Merci encore d'avoir pris le temps de rédiger votre avis et nous avons hâte de vous revoir ici !

8/10 - 좋아요

Amjad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and really friendly staff. Room was excellent with a great view. It's a quiet area, location, but that's the Island. Bit too quiet for me, as I prefer busy areas. Had a nice rooftop swimming pool and bar
2024년 3월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 3월 29일
Thank you so much for your amazing and insightful feedback of AQUASUN Hotel. We're glad to hear you had a pleasant stay and appreciated our facilities. We are also working on implementing more services for guests to relax & enjoy their stay easier. Thank you again for taking the time to review and we look forward to having you here again!

6/10 - 괜찮아요

Patrick

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Bath was unsafe to enter(too high) and shower head too low. Otherwise okay. Cups for tea / coffee too small and difficulty in getting larger sized mugs.
2024년 3월에 4박 숙박함
답변 제공: Reservations Dept. 님, 2024년 3월 19일
Thank you for your feedback. Our room options can all be customized to include either a bathtub or a standing bath cabin based on your preference. For the bathtub option, each room is equipped with an adjustable height feature and a small seat for added convenience, especially for elderly guests. The shower head height can also be easily adjusted manually for a personalized experience.We will further consider providing detailed instructions to our guests to avoid any unnecessary misunderstandings.

10/10 - 훌륭해요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cool area with a lot of nice local restaurants and bars in the alleys around the property, as well as quick access to the beach.
2024년 3월에 3박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 3월 5일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

Torben

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel mit tollem Meerblick
2024년 1월에 5박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 3월 5일
Warmest greetings from Aquasun Hotel Phu Quoc!Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we got to the hotel, we were greeted with such kindness. The amenities were great - especially the pool. The free breakfast was very filling. Though the beds were hard, we enjoyed our rooms immensely. Beautiful ocean view. Thank you for your hospitality, especially Nam at reception!
2024년 2월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 3월 5일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

THU TAM THI

2024년 2월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 3월 22일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

Anh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1000% Impeccable Hospitality
If we could, we would give 10+ for Nam with “glasses” (front desk reception) and the hotel owners for going beyond of taking great care of us during our stay!!! I was sick for two days. On the third day, I called the front desk reception, Nam answered and advised us to go to the SOS clinic (prompt and thorough service) instead of the hospital (long wait) or the other clinic nearby. To our surprised when we came down for breakfast, Nam advised us that he had booked a complimentary taxi to take us to the SOS clinic. While we were having breakfast, a well mannered lady (later found out from Nam that she is the owner) noticed that I wasn’t eating all of my food on my plate and wanted to know if there was anything she can do. I told her that I wasn’t well with my throat hurting when swallowing. She said that I must have strep throat (which was confirmed later by the doctor) and asked if I have rinsed my mouth with salt water. I responded “no” and later send some up to our room. The total cost including doctor checkup, X-ray, blood test and medication was 1.5 M dong (equivalent to $82 CAD). The whole process only took 1.5 hrs which is the fastest result that I have ever experienced! Within two hrs of taking the medication my throat no longer hurts. Upon learning of our early departure at 5 AM, Nam offered a complimentary taxi to the airport and packed up sandwiches and drinks for us. We have recommended this hotel to my family and friends! We definitely will come back!!!
2024년 1월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 2월 21일
Dear Anh Vu,Warmest greetings from Aquasun Hotel Phu Quoc!Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back soon.Sincerely,

8/10 - 좋아요

MING FAI

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
各方面都很好但交通有點貴
2024년 2월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 2월 21일
感谢您花时间对 AQUASUN Hotel 留下好评,我们总是喜欢阅读像您这样的正面评论。 我们希望在不久的将来有机会再次接待您。

8/10 - 좋아요

TAKEHIKO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
表の通りから奥まっていますが歩いてすぐだし海にも近いです。表の通りにはレストラン、マッサージ屋、スーパーなんでもあります。部屋からもサンセットがとてもキレイでした。レンタルバイクもホテルで貸してもらえるし、レイトチェックアウトも大丈夫でした。またフーコックに来たら利用したいです。
2024년 2월에 3박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 2월 21일
AQUASUN Hotelのフレンドリーなレビューを残していただきありがとうございます。 近いうちにあなたを再び育てる機会があることを願っています。

10/10 - 훌륭해요

Koji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Damien - General Manager 님, 2024년 2월 14일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon. Sincerely.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly helpful staff.
2024년 2월에 3박 숙박함
답변 제공: Damien - General Manager 님, 2024년 2월 14일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

Georges

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Je suis resté une semaine dans cette hôtel, tout était parfait l’accueil, tous les services, le petit déjeuner jusqu’au départ. Si je devais revenir à Phu Quocje sais que j’irai dormir.
2024년 1월에 9박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 2월 2일
Merci beaucoup pour votre avis sur l'hôtel AQUASUN. Nous espérons que vous avez passé un séjour confortable avec nous. Vos précieux commentaires nous permettent de savoir comment nous nous en sortons et font vraiment la différence. Je vais partager vos gentilles paroles avec notre personnel. Sincèrement

10/10 - 훌륭해요

Loni 님, Sacramento

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aquasun is a quiet and beautiful place, a short walk to the beach and to Main Street.
2024년 1월에 5박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 31일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

abby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel!! Breakfast is great. Such a good location, right by all the fun beach clubs.
답변 제공: Damien - General Manager 님, 2024년 1월 27일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - 훌륭해요

Christel 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 14박 숙박함
답변 제공: Damien - General Manager 님, 2024년 1월 25일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

8/10 - 좋아요

Taketo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
周辺に美味しい食べ物屋さんが沢山あり、大きなスーパーマーケットも有って、とても便利だと思う。ホテルの専属タクシーがとても安く助かりました。
2024년 1월에 4박 숙박함
답변 제공: Damien - General Manager 님, 2024년 1월 25일
アクアサン ホテル フーコックでのご経験を共有していただきありがとうございます。 当ホテルで楽しいお時間をお過ごしいただけたご様子を拝読し、大変嬉しく存じます。 次回のご訪問も前回と同様に快適なものとなることを願っております。 敬具。

10/10 - 훌륭해요

실제 이용하신 고객

2024년 1월에 6박 숙박함
답변 제공: Damien - General Manager 님, 2024년 1월 25일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

johan

2024년 1월에 3박 숙박함
답변 제공: Damien - General Manager 님, 2024년 1월 13일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

MATHEW

2024년 1월에 7박 숙박함
답변 제공: Damien - General Manager 님, 2024년 1월 25일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - 훌륭해요

DEAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome Aquasun
A lovely hotel with five star staff. Hotel in perfect location. Hotel rooftop pool area still undergoing renovation work. Heavy clunky wooden sun beds with no cushion cover is the only negative of our wonderful stay.
2024년 1월에 6박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 12일
We appreciate you taking the time to share your feedback regarding your recent stay at AQUASUN Hotel. It is a delight to welcome you to our hotel. Please be assured that we have well noted on your feedback on the sunbed. Thank you again for sharing your experience, and we look forward to your next visit. Best wishes.

8/10 - 좋아요

Phat

가족 여행
The room is clean but the wifi service is very bad,it disconnect all the times, and the road to the hotel is too tiny
2024년 1월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 9일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

4/10 - 별로예요

Tan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 31일
Dear Tan, I see you left a 4-star rating, but no details about your experience with us. I would love to hear more about how we can serve you better.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Don't stay at Aquasun
When we arrived, no one came out to help us with our luggage, we had to carry it up the stairs ourselves. I stood at the desk and no one acknowledged me one lady was running around and then eventually the owner offered us welcome drinks. The app for hotels.com glitched and messed up my booking so I had to pay more when I checked in. The breakfast buffet has deli meats, fruit and yogurt baking under sunlight by the window which I think contributed to the yogurt tasting spoiled for 2 breakfasts in a row and it gave me food poisoning. The shower tub is too high you need a step stool to get in and could easily slip getting out or getting into the shower. There's no shower curtain or door so water gets all over the bathroom floor and toilet after every shower. The employees don't smile at you when you leave or enter the hotel. There is no safety lock box. Before I checked out I asked a taxi driver how much a ride to the airport would cost. Compared to Grab, it would be almost the same price. When checking out I asked the hotel employee to arrange a ride to the airport. We got into the same taxi driver's car and at the airport I asked how much I owed him and he gave me a price 4 times more than what he said to me previously. I got upcharged just because the hotel arranged the ride? Just take Grab, don't take any taxi rides or rides arranged by the hotel. They are scammers. At least other hotels had my best interest in mind and would recommend Grab, this hotel only cared for money.
2023년 12월에 3박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 12일
Dear Kendra Liu,We are very sorry for what you have experienced - something that is almost completely opposite to what our other customers have praised. However, please remember that we even provided free transportation for you from the ferry station to the hotel because you have a child, as well as allowing you to check in four hours early. The good things are easily forgotten and the not-so-good things are easily magnified.

10/10 - 훌륭해요

Romil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dui and the team were great. The hotel is new and they go the extra mile to help! Very close to the beach and restaurants.
2024년 1월에 4박 숙박함
답변 제공: Damien (Duy) To - General Manager 님, 2024년 1월 9일
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon. Sincerely.

8/10 - 좋아요

Sergey 님, Worcester

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a nice hotel in the Central-Southern part of Long Beach. A good deal for the price. Staff is very nice and helpful, service was good. The only downside for us was that it is not on the waterfront and doesn't have it's own beach. Other than that, everything was great.
2023년 12월에 8박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 9일
Thank you for taking the time to leave such a kind review, it is always a pleasure to read such positive comments such as yours. We hope we will get the opportunity to welcome you again in the near future.

10/10 - 훌륭해요

Sean 님, APO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mr. Nam front desk attendant was extremely helpful and nice. Hotel is clean and maintained well. The laundry service was better than expected. Our room didn’t have hot water, only warm but everything else was great.
2023년 12월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 9일
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Stefan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The hotel is newly built and looks really nice. But the room was not cleaned properly at all times, and the staff also forgot dirty equipment in our room. A few days we did not recieve any coffee nor fresh water. The shower did not have any hot water for any of the 3 weeks we stayed there. We also had a lamp turning on itself in the middle of the nights whenever it was windy. Airport transfer was free and you can rent scooters for more expensive price than on the streets. The hotel only accept cash payments
2023년 12월에 21박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 3일
Dear Stefan,Thank you for taking the time to leave us a review. As a hotel, we accept all the payment method, I wish I could have the scooter rental (outside service) accommodate your credit card payment. I also wish that during your entire stay, you could let me know what assistance you need (even just once), that we have the opportunity to make you satisfied and further improve our service.

10/10 - 훌륭해요

Polla

2023년 12월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 2일
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to the reception lady. Sincerely.

10/10 - 훌륭해요

anu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very quiet and the staff over there are very friendly.
2023년 12월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 2일
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

8/10 - 좋아요

Päivi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel clise to the beach
I stayed 4 nights so far. The room was perfect Very clean, well planned, functional and comfortable. Everything you need. Unfortunslely there was a guest smoking in The balcony belie, so my room was not always smoke-free. The breakfast was excellent. Plenty of different options to try and pleadsnt service. The pool on the roof is refreshing, at times a bit windy. The water in the shower was also refreshing... so no really hot water but luckily in this clinate it doesn't matter so much.
2023년 12월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 2일
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

8/10 - 좋아요

tyrone

좋아요: 청결 상태
Staff was somewhat inattentive.
2023년 12월에 6박 숙박함
답변 제공: Damien To - General Manager 님, 2024년 1월 2일
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Annabel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, relatively new, near the beach and several bars /restaurants.
2023년 12월에 7박 숙박함
답변 제공: Damien To - General Manager 님, 2023년 12월 26일
Thank you for taking the time to leave such a kind review, it is always a pleasure to read such positive comments such as yours. We hope we will get the opportunity to welcome you again in the near future.

10/10 - 훌륭해요

Stephen

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 4박 숙박함
답변 제공: Damien To - General Manager 님, 2023년 12월 26일
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Le

2023년 12월에 2박 숙박함
답변 제공: Damien To - General Manager 님, 2023년 12월 26일
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.