Lagoon & Sunset Rooftop Pool Villa | 객실에서 보이는 전망

반얀 트리 마야코바 여행 후기

5 out of 5
반얀 트리 마야코바
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO

이용 후기

9.8

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 867개" "
평점 8 - 좋아요. 1000개 이용 후기 중 100개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 20개" "
평점 4 - 별로예요. 1000개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 8개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
시설 ,직원친절함,음식등이 매우훌륭했슴 시내와 접근성을 위해 셔틀버스등이필요해보임 위치와 주변호텔등과 콜라보등이 좋았슴
2019년 8월에 4박 숙박함
답변 제공: Peter Hechler, General Manager. 님, 2019년 9월 3일
Dear guest, Thank you for your review and rating. We look forward to welcome you soon. Regards,

10/10 - 훌륭해요

kibaek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리조트가 조용한 곳에 위치하고 시설또한 잘 갖추어저 있어 정말 좋았습니다. 객실 서비스 또한 훌룡하며 음식 퀄리티도 상당히 높습니다.
답변 제공: Michael 님, 2017년 5월 15일
Dear KIBAEK, Thank you for your great feedback and please come back soon. Kind Regards, Peter Hechler

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 26일
Dear guest, Thank you very much for staying with us. We hope to have the opportunity to welcome you back soon. Kind regards, Peter Hechler.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
허니문최고
편안한허니문이되었습니다^^
답변 제공: Michael 님, 2015년 11월 26일
Dear guest, Thank you very much for your posting. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com

10/10 - 훌륭해요

Seungyong 님, 신설동

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 여행
반얀트리랑 호텔존에 있는 르블랑에서 숙박을 했습니다. 르블랑과 비교가 되지 않을 정도로 최고의 숙박이었습니다. 정말 서비스며 객실정도며 친절도 뭐 하나 빠질게 없었습니다. 숙소에 들어갈 때 차가 없으면 조금 불편할 수도 있습니다. 저희는 렌트를 했기 때문에 자유롭게 움직일 수 있었습니다. 각 객실마다 자전거가 있어서 로비로는 자건거나 골프차로 움직일 수 있습니다. 객실내에 수영장이 있어서 정말 좋았습니다. 반얀트리 숙박 후 르블랑을 갔는데 반얀트리 생각이 많이 났습니다. 정말 추천합니다. 정말 최고의 신혼여행이 되었습니다.
답변 제공: Michael 님, 2015년 10월 17일
Dear Guest: Thank you so much for picking Banyan Tree Mayakoba for the special occasion of your honeymoon. We are delighted that you had a most enjoyable time and hope to have the pleasure of welcoming you back in the future. With warmest regards, Michael Näther

10/10 - 훌륭해요

Oscar Jesus Cantu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

6/10 - 괜찮아요

Oziel

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Propiedad preciosa, como todo Mayakoba. Para familias es espaciosa, tranquila, privada. Amenidades y cortesías por las noches geniales. Zona de playa y alberca muy pequeña, no hay suficientes camastros privados. La alberca frontal muy pequeña y no vayas en temporada alta porque para llegar a las zonas, que son bastante distantes unas de otras, tardarás buen tiempo. Restaurantes muy caros para la calidad de la comida. El Saffron es un must, pero no esperes la comida deliciosa. Simplemente pasable para ser su lugar insignia. El desayuno excelente y el servicio del personal, maravilloso. Espero ayude este review.
2024년 4월에 4박 숙박함
답변 제공: Rafael López - Operations Manager 님, 2024년 5월 17일
Distinguido Sr. Oziel, Ha sido un placer haberlo tenido a usted y su familia en nuestro santuario, esperamos su estadía haya sido placentera y esperamos haber podido exceder sus expectativas. Agradezco de antemano sus puntuales observaciones en referencia a nuestros restaurantes y la calidad de nuestros productos. He expresado dichos comentarios a los departamentos involucrados para su pronta resolución. Esperando con mucho entusiasmo nos pueda volver a visitar en un futuro próximo, quedo a sus órdenes para ayudarle a coordinar su próxima experiencia en Banyan Tree Mayakoba.Cordialmente,

10/10 - 훌륭해요

Joanna

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received. The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.
2024년 4월에 5박 숙박함
답변 제공: Rafael López 님, 2024년 5월 10일
Dear Joanna, First and foremost, I want to extend my sincere gratitude for taking the time to share your feedback regarding your recent experience at Banyan Tree. Your insights regarding the food and beverage quality are invaluable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests within a competitive pricing and quality balance. Once again, thank you for bringing these matters to our attention. We genuinely appreciate your honesty and constructive criticism, as it allows us to uphold the high standards of hospitality that Banyan Tree Resort is renowned for.Warmest regards, Rafael LópezOperations manager

2/10 - 너무 별로예요

Jenne

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena habitación y excelente servicio
2024년 4월에 4박 숙박함
답변 제공: Estimado Carlos 님, 2024년 5월 3일
Estimado Carlos,Muchas gracias por su amable calificación; fue un verdadero placer hospedarlo en sus vacaciones y gracias por recomendarnos en la Comunidad Expedia. Esperamos tener la oportunidad de darle nuevamente la bienvenida en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos Cardona Gerente General

8/10 - 좋아요

Kari

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.
2024년 2월에 3박 숙박함
답변 제공: Rafael López - Operations Manager 님, 2024년 5월 10일
Dear Kari, I wanted to take a moment to express our sincerest gratitude for choosing to stay with us recently. It was truly a pleasure to have you as our guest but sadly to know we had a shortfall on the experience, your feedback serves as a valuable tool for us to reflect on our current practices and identify areas where we can enhance our services.Rest assured; we are fully committed to making the necessary improvements to ensure that your next visit exceeds your expectations in every aspect.Warm regards,

8/10 - 좋아요

Kari

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.
2024년 2월에 1박 숙박함
답변 제공: Rafael López - Operations Manager 님, 2024년 5월 10일
Dear Kari, I must express my sincerest apologies for the inconveniences you had regarding our bikes, It is concerning that one of our loyal guests share this feedback. we are fully committed to making the necessary improvements to ensure that your next visit exceeds your expectations in every aspect. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to me directly. We value your patronage and look forward to welcoming you back to Banyan Tree Resort for a much-improved experience in the near future.

8/10 - 좋아요

Marichelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Relaxing and just beautiful😍
2024년 4월에 3박 숙박함
답변 제공: Dear Marichelle 님, 2024년 4월 25일
Dear Marichelle,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona

10/10 - 훌륭해요

raney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have traveled the world and have never received better service. They hotel made our family feel like royalty. An absolutely ncredible experience.
2024년 3월에 9박 숙박함
답변 제공: Dear Raney 님, 2024년 4월 25일
Dear Raney,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona

10/10 - 훌륭해요

CALVIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2024년 3월에 4박 숙박함
답변 제공: Dear Calvin 님, 2024년 4월 4일
Dear Calvin,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Ting-Ting 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 10박 숙박함
답변 제공: Rafael López - Operations Manager 님, 2024년 5월 10일
Thank you for your review, Ting - Ting!

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice. Each individual casita is perfect, completely private, and immaculately maintained.
2024년 3월에 5박 숙박함
답변 제공: Adam 님, 2024년 4월 1일
Dear Adam,I would like to thank you for having chosen to come and stay at our resort in the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to having completed our satisfaction survey and for sharing with the Expedia community.We are dedicated and committed to ensure each of our valued guests are fully satisfied and we will continue to go above and beyond all expectations.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Get ready to be the most relaxed you have even been , spa space is tiny and needs to be upgraded in my opinion
2024년 3월에 3박 숙박함
답변 제공: Diana 님, 2024년 4월 1일
Dear Diana,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have traveled to Banyan Tree Mayakoba over the last 10 years, the villa style format with private pools is amazing and very private, the spa is probably the best service you may ever experience. I think it could be even better if there were more options for dining, updating some of the villas (as the property is now 15 years old) and while there is a heavy staff presence the focus on service and engagement of requests could be improved. Overall always an amazing experience and if you are looking for private, safe and secluded time with your partner/spouse this is hands-down the best option in Rivera Maya.
2024년 3월에 7박 숙박함
답변 제공: Dear Anthony 님, 2024년 3월 14일
Dear Anthony,Thank you for your loyalty and preference!!We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to having completed our satisfaction survey and for sharing with the Expedia community. In Banyan Tree Mayakoba are dedicated and committed to ensure each of our valued guests are fully satisfied and we will continue to go above and beyond all expectations. We are happy to share with you that our property will be starting a deep renovation during 2024 & 2025 in all our villas. This refurbishment will be accompanied with our continued dedication to our unique service and hospitality which identifies our brand. We will be honored to have your visit us again to experience the new and refurbished age of Our Sanctuary for The Senses at Banyan Tree Mayakoba.Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

HERNAN 님, huixquilucan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto que estaba sobre la playa.
2024년 3월에 2박 숙박함
답변 제공: Estimado Sr. Hernan 님, 2024년 3월 14일
Estimado Sr. Hernan,Muchas gracias por su amable calificación; fue un verdadero placer hospedarle en sus vacaciones y le agradecemos el recomendarnos en la Plataforma de Expedia. Esperamos darle la bienvenida pronto de nuevo en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos CardonaGerente General

8/10 - 좋아요

Conway

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room, the property, the service was excellent. It's a beautiful place to relax and do nothing but the main issue I had was the prices for the dining and spa. They were exorbitant. Luckily for us we had a rental car and could eat outside the property. We ate lunch & dinner once. The dinner was $300 USD for a shared appetizer and main course with 4 drinks. Yes, you read it right, $300. If you're a billionaire, this is the place for you, they even have a special check-in area for those I assume are mover's and shaker's.
2024년 3월에 5박 숙박함
답변 제공: Conway 님, 2024년 4월 1일
Dear Mr. Conway,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for your feedback in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba in the near future.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

shlomo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Banyan Tree!!
Amazing resort, staff are super helpful and friendly, going out of their way to help in any and every way possible. Resort allows complete relaxation and service and amenities are top notch
2024년 2월에 2박 숙박함
답변 제공: Dear Shlomo 님, 2024년 2월 21일
Dear Shlomo,It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba

10/10 - 훌륭해요

Elimelech

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
An amazing experience
2024년 2월에 2박 숙박함
답변 제공: Dear Elimelech 님, 2024년 2월 21일
Dear Elimelech,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Hotels.com Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Robert Terence Cox, 님, Branson

2024년 2월에 4박 숙박함
답변 제공: Rafael López - Operations Manager 님, 2024년 5월 10일
Thank you for your evaluation Robert!

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best Resort experience I’ve had will be returning this year with friends.
2024년 2월에 3박 숙박함
답변 제공: Dear Courtney 님, 2024년 2월 12일
Dear Courtney,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba to pamper you.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Matt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 star restaurants and service
2024년 2월에 5박 숙박함
답변 제공: Matt 님, 2024년 2월 10일
Dear Matt,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour exceptionnel, dans un environnement splendide. Chambres très spacieuses, décorées avec goût, literie hyper confortable. L’aménagement du site est très bien fait , vous pouvez toujours trouver un petit coin isolé sur la plage pour être tranquille ou bien décider de profiter de l’ambiance musicale plus animée si vous le souhaitez. Grand choix de restaurants, excellents , les prix du Tomahawk étant toutefois quelque peu exagérés à notre avis… Le personnel est adorable , toujours très attentif. Nous avons passé un séjour de rêve dans cet endroit très haut de gamme.
2024년 1월에 8박 숙박함
답변 제공: Guest 님, 2024년 2월 10일
Dear guest,I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Expedia community. Knowing that your stay has left you satisfied makes us feel very proud of our hotel and collaborators who make everything possible.It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel, our service, the quality of the food in our restaurants, our villas, activities and the beautiful Caribbean Sea and we are pleased that you had a wonderful experience in our Sanctuary for the Senses, we strive to provide a high-quality service for each of our guests.We also appreciate the mentions to the collaborators, for them it is a pride to see their names on this platform and to be recognized by you, our guests.Looking forward to welcoming you back with your lovely family to Banyan Tree Mayakoba in the near future!Sincerely,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous property … incredible service…Safron Asian restaurant excellent
2024년 1월에 5박 숙박함
답변 제공: Michael 님, 2024년 2월 10일
Dear Michael,Thank you very much for your kind rating; It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed…..
If you want luxury - Don’t waste your time or money at the Banyon Tree.
The picture says it all.
2024년 1월에 5박 숙박함
답변 제공: Guest 님, 2024년 2월 10일
Dear guest,We appreciate and value very much your stay at Banyan Tree Mayakoba, for us it is very important to have your opinions because in addition to knowing your perception, with it, we can improve our areas of opportunity both in service and maintenance of the hotel facilities.In advance, we apologize for the inconvenience you had during your stay. We continue to work for you, our valued guests, thank you for your feedback. We look forward to welcoming you back very soon so that we can renew your confidence in us.Best Regards,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

Marco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La tranquilidad del lugar, la atención del personal en todo momento. La accesibilidad para trasladarnos dentro de las instalaciones fue excelente.
2023년 10월에 3박 숙박함
답변 제공: Marco 님, 2024년 1월 29일
Estimado Marco,Muchas gracias por su amable calificación; fue un verdadero placer hospedarlo en sus vacaciones y le agradecemos por recomendarnos en la Comunidad Expedia. Esperamos poder darle la bienvenida pronto de nuevo en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos CardonaGerente General

10/10 - 훌륭해요

CARLOS G

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

corina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay thank you
2023년 12월에 5박 숙박함
답변 제공: Corina 님, 2024년 1월 2일
Dear Corina,We wish you the best for this Year 2024!Thank you for sharing your comments with the Expedia community.We do everything we can to ensure that our guests are taken care of from the moment of their arrival to the moment of their departure.Looking forward to welcoming you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Daniel 님, São Paulo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Bryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this property is top-notch! The resort is beautiful and well maintained. The villas are spacious and each feels very private. The service is always looking to find a way to say "yes" to your requests. And last, the dining options are diverse and every one was very good.
2023년 11월에 4박 숙박함
답변 제공: Dear Bryan 님, 2023년 12월 5일
Dear Bryan,Dear Michel,Thank you for choosing Banyan Tree Mayakoba as your holiday destination! and thank you for recommending us in Expedia Community. I would like to take this opportunity to thank you for having completed our satisfaction survey. Your ratings are motivating as there is nothing more satisfying that to receive the praise of our valued guests.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba

10/10 - 훌륭해요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The place is just so beautiful with very nice spacious villas and Gardens. The service was totally amazing. In particular Juan our concierge, Alberto at the beach and Jazmin at the excellent Saffran restaurant. We will definitely come back.
2023년 11월에 7박 숙박함
답변 제공: Michel 님, 2023년 12월 5일
Dear Michel,Thank you for choosing Banyan Tree Mayakoba as your holiday destination! and thank you for recommending us in Expedia Community. I would like to take this opportunity to thank you for having completed our satisfaction survey. Your ratings are motivating as there is nothing more satisfying that to receive the praise of our valued guests.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba

10/10 - 훌륭해요

Rosa 님, Brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous property, excellent service and wonderful amenities. Fantastic place for a getaway.
답변 제공: Dear Rosa 님, 2023년 11월 13일
Dear Rosa,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

8/10 - 좋아요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Dear Alicia 님, 2023년 11월 13일
Dear Alicia,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Jordana Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been to the Yucatan peninsula at least a dozen times over the last ten years and this was by far the best resort i have stayed at. Cannot wait to return.
2023년 10월에 5박 숙박함
답변 제공: Dear Ms. Heather 님, 2023년 10월 30일
Dear Ms. Heather,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community.It was an honor to hosted you and it is indeed a pleasure to receive such a nice review.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

ABRAHAM

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Servicio de primera clase
2023년 10월에 3박 숙박함
답변 제공: Sr. Abraham 님, 2023년 10월 27일
Estimado Sr. Abraham,Saludos desde Banyan Tree Mayakoba, gracias por habernos elegido como anfitriones de su visita más reciente a México y a Riviera Maya. Agradecemos su calificación que comparte con la comunidad de Expedia.Ha sido un placer recibirlo y esperamos que nuestro Santuario de los Sentidos, sea permanentemente su resort preferido en futuros viajes.Saludos cordiales,Juan Carlos CardonaGerente General

10/10 - 훌륭해요

MOISES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Dear Moises 님, 2023년 10월 31일
Dear Moises,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Yair Kershenovich

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and the hotel was great
2023년 10월에 4박 숙박함
답변 제공: Yair Kershenovich 님, 2023년 10월 27일
Dear Mr. Kershenovich,Thank you for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us with Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager

10/10 - 훌륭해요

John F

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing friendly and accommodating! Alfredo was extremely attentive and friendly! Breakfast Buffet was great and resort was top notch!
2023년 9월에 6박 숙박함
답변 제공: Dear John F, 님, 2023년 9월 28일
Dear John F,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

Carlos 님, Long Beach

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful. We'll return next year for sure.
2023년 9월에 3박 숙박함
답변 제공: Dear Carlos 님, 2023년 9월 25일
Dear Carlos,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Lesly

2023년 9월에 1박 숙박함
답변 제공: Dear Lesly 님, 2023년 10월 31일
Dear Lesly,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Ahmed

2023년 8월에 4박 숙박함
답변 제공: Dear Ahmed 님, 2023년 11월 13일
Dear Ahmed,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Juli 님, San Francisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was impeccable and the property was absolutely beautiful! We will definitely visit again in the near future.
2023년 8월에 6박 숙박함
답변 제공: Juli 님, 2023년 9월 11일
Dear Juli,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente experiencia.
Maravillosa experiencia y quedamos invitados a regresar. Todos los detalles de diez. Sabemos que los precios son altos en alimentos y bebidas pero lo valen. Solo el spa creo que es exagerado y ahí no fuimos por esa razon. Conocemos muchos spas y la verdad creo que mucha más gente haríamos uso si fuera más accesible. El pueblito está abandonado y los mismos encargados de los comercios dicen que no les hacen suficiente promoción. El pueblito podría tener más gente si dieran más formación sobre lo que tienen ahí y algunos eventos para atraer a la gente. Las bicicletas excelentes opción, el ecotur formidable nos llevó Jesus en el bote y es el mejor. Las casitas hermosas, las piscinas increíbles, las amenidades de diez. Todo el personal hace un gran trabajo. Bravoooo
2023년 8월에 4박 숙박함
답변 제공: Mario 님, 2023년 9월 5일
Estimado Mario,Saludos desde Banyan Tree Mayakoba, gracias por habernos elegido como anfitriones de su visita más reciente a México y a Riviera Maya. Agradecemos su reseña que comparte con la comunidad de Expedia.Ha sido un placer recibirlo y esperamos que nuestro Santuario de los Sentidos, sea permanentemente su resort preferido en futuros viajes.Saludos cordiales,Juan Carlos CardonaGerente General

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Honeymoon nightmare. Bedbugs en la habitación.
Fuimos por nuestra luna de miel, Solicitamos un upgrade de habitación pues contamos con ese beneficio, primero se nos negó y nos pidieron prueba para aceptarlo, una vez aceptado, tardaron 3 horas en entregarnos la villa. Todo estuvo bien en el hotel, es de los hoteles más exclusivos en Mayakoba. Por eso no puedo creer cuando regresamos a casa y mi esposa tenía piquetes de chinches “bedbugs”. Después de fumigar todo y pasar una semana terrible. Nos comunicamos al hotel para informarles sobre lo sucedido, lo único que dijeron es que ellos se deslindan de esa responsabilidad y que fumigan todo siempre. Cosa que no es así pues no creo que fumiguen cada cambio de huésped. Al final no respondieron y solo se excusaron. TERRIBLE EXPERIENCIA
2023년 6월에 4박 숙박함
답변 제공: Estimado Huésped 님, 2023년 9월 13일
Estimado Huésped, Gracias por su reciente estancia, apreciamos sus comentarios.Nuestro Director de Hotel ya estuvo en contacto con usted para saber más sobre su experiencia.Estamos deseando que nos brinde la oportunidad de alojarle de nuevo.Un cordial saludo,Juan Carlos CardonaGerente General

10/10 - 훌륭해요

Joseph 님, New York

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. The staff are the most friendly and accommodating.
2023년 7월에 4박 숙박함
답변 제공: Dear Joseph, 님, 2023년 7월 28일
Dear Joseph,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting of our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 - 훌륭해요

Joshua Paymon

2023년 7월에 3박 숙박함