5 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

페어몬트 마야코바 여행 후기

5 out of 5
페어몬트 마야코바
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 735개" "
평점 8 - 좋아요. 1003개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 46개" "
평점 4 - 별로예요. 1003개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 14개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

Thomas 님, Edinburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an excellent place to stay. It's a combination of luxury and nature.
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 24일
Dear Thomas,Thank you very much for your recent visit and loyalty. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 24일
Dear Stephanie,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

cynthia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanta su privacidad, que es un resort unico en si estilo.
2024년 5월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 21일
Estimada Cynthia,Muchas gracias por su reciente visita y preferencia. Estamos felices de saber que disfrutó su estancia. Esperamos poder darle la bienvenida nuevamente.Sincereamente,Gerente de Guest Relations

4/10 - 별로예요

Rhea

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
not for families with kids! ok for couples. the kids club was a nightmare. first they are only open a few select times a day and the kids have to participate in mandatory activities. in other words, if your kid is too big for legos, too bad so sad. they are forced to play. and they aren’t allowed to cry. one of mine literally cried for three minutes and the sitters were all upset. funny part is that there was only 3 kids total in the kids club with 4 staff members. Carolina the manager is very young and honestly incompetent. she has no idea what she is doing. i doubt that any of them have kids by the way they were acting. very very young. and don’t know how to adapt or soothe kids. like do your job and play with my kids for an hour so i can relax a minute. the bartender in the pool bar was such a jerk and he literally rolled his eyes at a couple next to us for ordering pina colada’s. the life guard was an hour late to the slide every day. it was a mess. the food was great though and all adult things were nice and fun. great safe location. rooms were nice. pools were plentiful and nice. the steak house tauro was the best.
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 21일
Dear Rhea,Thank you very much for your recent visit. We regret to know that the stay was not as expected, thank you for sharing your experience we have addressed it with the department involved.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Menahem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 21일
Dear Menahem,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looove this place, home away from home 🙌
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 5월 10일
Dear Kenneth,Thank you very much for your preference and recent visit. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Christian

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that there were many pools and varieties of restaurants. I loved the sushi in the lobby and that each restaurant asked about any allergies or food sensitivities. Great, relaxing vacation spot!
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 19일
Dear Christian,Thank you very much for your visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

ATSUO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 8일
Dear Atsuo,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

4/10 - 별로예요

Pablo

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 6일
Hola Pablo,Muchas gracias por tu reciente visita.Saludos cordiales,Gerente de Guest Relations

4/10 - 별로예요

Wendy Jayne

가족 여행
좋아요: 편의 시설/서비스
The staff were fantastic and facility is beautiful. However the costs were astounding. So it’s a great place if you don’t mind dropping $12k for one week with a modest amount of food and drinks. We should have gone to Europe and would have spent much less for a better experience. Crazy high prices and it’s isolated so you can’t walk to a convenience store or lower cost restaurant. Despite that, the staff were top notch especially at the restaurant and bar on the ocean.
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 2일
Dear Wendy,Thank you for your recent visit. Thank you for sharing your feedback.Warm regards,Guest Relations Manager

2/10 - 너무 별로예요

Farah Z

단체 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I strongly advise against staying at this hotel. Compared to our stellar experience at Andaz Mayakoba, with its outstanding service and modern facilities, the Fairmont was a letdown. The check-in was cumbersome, and despite advertising as child-friendly, no activities for children were mentioned. The rooms showed wear and tear, and unlike Andaz, offered no complimentary minibar snacks. The resort's vastness could be a plus if not for the long distances and scarce golf carts, making transportation a hassle and often resulting in long waits. We walked most of the time except when going to the beach, which is not close. One evening, we requested a cart to our room because we had shopping bags (and kids) and got push back. La Laguba is disappointing, with subpar guacamole and dry tacos. Wait staff at the beach were understaffed and indifferent. It took several attempts to get someone to help. Fries were cold and soggy. I was told they didn’t do fresh fruit smoothies. The concierge was very unhelpful, when we asked for her to help us get a taxi from town to the hotel, she told us to 'just hail one’. Adding to our frustrations, my husband’s wallet was lost or stolen during a hotel-arranged airport transfer, costing us 2700 MXN. The hotel's lack of assistance was emblematic of our disheartening experience, far below Mayakoba's reputed standard.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 2일
Dear Farah,Thank you for your recent visit. We regret to know the experience was not as expected. Thank you for sharing your feedback.Warm regards,Guest Relations Manager

8/10 - 좋아요

Adam James

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Well maintained. Lots of pools on property. We loved riding their bikes throughout the day.. Gym and Spa are both really nice. There are water stations located throughout the hotel where you can refill your water bottle. My only gripe is there’s not one at the reception area. The restaurant situation was the only average part.. Service at restaurants average. Food was good, but pricey given the small portion sizes. You must make restaurant reservations ahead of time during peak season. We were frustrated at the lack of availability. And often times they would say full but there were tons of open tables. Concierge wasn’t great, but the travel center was. You must go see a cenote.
답변 제공: Guest Relations Manager 님, 2024년 4월 1일
Dear Adam,Thank you for your preference and recent stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

8/10 - 좋아요

Raynald 님, Beaconsfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L’attente pour le concierge est long, devrait avoir 2 concierges pendant l’affuance.
2024년 3월에 9박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 25일
Dear Raynald,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back soon.Warm regards,Guest Relations Manager

10/10 - 훌륭해요

Madeline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 25일
Dear Madeline,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back soon.Warm regards,Guest Relations Manager

10/10 - 훌륭해요

REBECA EDITH 님, huixquilucan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El lugar es increíblemente bello
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 20일
Estimada Rebeca,Muchas gracias por su reciente visita y preferencia. Estamos felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

10/10 - 훌륭해요

kyle

2024년 3월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 8일
Dear Kyle,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Claudine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 15일
Dear Claudine,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Meredith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 20일
Dear Meredith,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back. Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Amy Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful vacation. The accommodations were fantastic and the food was wonderful. Staff is very friendly and they go out of their way to make sure you are well taken care of. I can’t wait to go back!
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 15일
Dear Amy,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Andrew Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic resort with great pools and ideal for families (we are a couple with a 10 year old). Food at the seven restaurants on the property was excellent. Service in most cases was stellar. We stayed in a signature casita room which was very clean, well equipped and lux. Bathrooms are gorgeous and spa like. Nice balcony with view of the canals that run through the property. We will go again. Don't forget to book a boat tour of the brackish canals to see all the amazing wildlife including crocodiles, turtles, birds and fish.
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 11일
Dear Mr. Gregory,Thank you very much for your preference and recent stay.. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you backSincerely,Guest Relations Manager.

10/10 - 훌륭해요

sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 10일
Dear Sara,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

8/10 - 좋아요

José de Jesús Ambriz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es hermosa
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 10일
Estimado Jose,Muchas gracias por su preferencia y reciente visita. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

10/10 - 훌륭해요

Lenise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 10일
Dear Lenise,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Angelo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great expansive property with beautiful amenities. Check-in service can be better and experienced close to an hour delay from check-in time!
2024년 2월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 8일
Dear Angelo,Thank you very much for your recent visit and preference. We will improve the check in time. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 5일
Dear Nicole,Thank you very much for your recent stay and preference. we are happy to know that you enjoyed the stay.Sincerely,Guest Relations Manager

6/10 - 괜찮아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property has a lot of world class amenities. The spa is top notch. The restaurants are great but way overpriced. The staff is trained to upsell and suggest the priciest options. Not really a hospitality mindset. This comes off as cheap when the property could be so much more for its guests. The Fairmont rooms are way below class. They need a lot of updates for the price. I wouldn't come back.
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 5일
Dear James, Thank you very much for your recent stay. We regret to know that the experience was not so good. Thank you for your feedback, we will take actions to improve.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Hector

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
hermosa naturaleza en instalación perfectamente en armonía con todo
2024년 2월에 8박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 3일
Estimado Sr. Hector,Muchas gracias por su reciente visita y preferencia. Estamos muy felices de saber que disfruto su estancia. Esperamos darle la bienvenida nuevamente.Sinceremente,Gerente de Guest Relations

10/10 - 훌륭해요

Veronica

2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 25일
Estimada Veronica,Muchas gracias por su visita y preferencia. Estamos muy felices de saber que disfutó su estancia. Estaremos encantados de darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

8/10 - 좋아요

Scott alan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 25일
Dear Scott,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

8/10 - 좋아요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 25일
Dear Dennis,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

rohit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 25일
Dear Rohit,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

8/10 - 좋아요

kevin

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 23일
Dear Kevin,Thank you very much for your recent visit. We are very happy to know that you enjoyed your stay.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rejuvenate
Beautiful grounds, amazing attentive staff and an awesome spa
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 23일
Dear Andrew,Thank you for your preference and recent visit. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property. Well maintained, lush and green. Our room was comfortable, with nice amenities. The outdoor shower connected to the indoor shower was a treat. Bottled water provided in the room, without extra charge. The staff was friendly and attentive. Quality gym, paddle and tennis courts. I highly recommend this resort.
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 23일
Dear Mileva,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay with us. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

4/10 - 별로예요

Adriana

좋아요: 청결 상태
별로예요: 직원 및 서비스
Poor operations, execution and communication. Hotel is too spread out to be staffed properly. Would ask for things and wouldn’t hear back for several hours or not at all. For a Fairmont brand, expected so much more. Food options limited, bland and mediocre at best.
2024년 2월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 23일
Dear Adriana,Thank you very much for your recent visit . We are regret to know that you did not enjoyed the stay, we will take actions to correct this.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Garrett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place for a tropical vacation!
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 23일
Dear Garrett,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay with us. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Mileva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 23일
Dear Mileva,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay with us. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Howard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was amazing. We really enjoyed the way the hotel integrated with the surrounding environment to make you feel like you were staying in a tropical rainforest and not just a resort. That said, the resort was outstanding and the staff extremely friendly and welcoming. Would definitely recommend for anyone looking for a quiet (albeit family friendly) getaway in an exotic but safe location. One suggested improvement would be some common areas aside from restaurants/bars in the event of rainy weather.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 20일
Dear Colin,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 20일
Dear Colin,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

8/10 - 좋아요

Raffy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 2월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 2월 15일
Dear Mr. Raffy,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

8/10 - 좋아요

Patrick

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Dated; not kept up with its peers in the premium segment in the area (Banyan, Rosewood, St Regis)
2024년 1월에 3박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 2월 9일
Dear Mr. Patrick,Thank you very much for your recent visit and preference. We hope you give us the opportunity to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

GERARDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente estancia
Increíble servicio y atención de todo el staff
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 6일
Estimado Sr. Gerardo,Muchas gracias por su reciente visita, estamos contantos de saber que disfrutó su estancia. Esperamos tener la oportunidad de darle la bienvenida nuevamente.Sinceramente,Guest Relations Manager

10/10 - 훌륭해요

Ramesh Kumar

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place would love to visit again.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 6일
Dear Mr. Ramesh Kumar,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 - 좋아요

Guillermo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El agua de la alberca es muy fria pero el hotel es muy bueno.
2023년 12월에 4박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 2월 4일
Estimado Sr. Guillermo,Muchas gracias por su reciente visita, estamos contantos de saber que disfrutó su estancia. Esperamos tener la oportunidad de darle la bienvenida nuevamente.Sinceramente,Guest Relations Manager

10/10 - 훌륭해요

Maria Alejandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 2월 1일
Estimada Srita. Maria Alejandra,Muchas gracias por su reciente visita, estamos muy felices de saber que disfrutó su estancia con nosotros. Esperamos tener el placer de recibirlo nuevamente.Sinceramente,Gerente de Guest Relations

10/10 - 훌륭해요

Jimmie L. 님, jacksonville

It is a little pricey, but well worth the cost. Our butler was right there at every turn, even on her day off!
2024년 1월에 12박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 29일
Dear M. Jimmie L,Thank you very much for your recent visit. We strive to provide the highest level of service for our guests. Therefore, we are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review and we will share your feedback with the team.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 - 좋아요

Juan Pablo Blum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 29일
Dear Mr. Juan Pablo Blum,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 - 훌륭해요

Lena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spectacular!
2024년 1월에 1박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 25일
Dear M. Lena,Thank you very much for your recent visit and preference.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 - 훌륭해요

John

2024년 1월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 2월 15일
Dear Mr. John,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 20일
Dear Ms. Daniel,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Warmest regards,Guest Relations Manager