8/10 - 좋아요
kabo 님, Providence
연인과의 여행
2024년 6월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Part of staying here is to have your own private jacuzzi. Ours was broken. Didn’t get to enjoy our stay like we had planned to. By time it was fixed, it was already midnight. Service guy was super kind & helpful. Wish staff had sent him earlier in the evening like they said they would. Shower is tiny. Hotel is cute but could use a good touch up. It has a lot of potential to be better. Tiki bar outside was closed. We didn’t get beach passes. Property was not adults only. Morning of check out, there was a woman w/ a baby. Manager said it was probably a neighbor. They’re allowed access through the back property. They’re not supposed to use hotel beach but the woman & kid walked through the garden area to the beach. For a hotel that advertises adults & dogs only, this information is valuable to know & is not indicated on the website. At check out, we told the mgr about the jacuzzi issue. At 1st, She didn’t acknowledge the fact that we were told earlier evening that someone was coming to fix it but never did. When our neighbor finally called to complain, service guy came within 20 mins. We were told that we couldn’t get another room because the property was full. Mgr also said that our room was out of service because of the broken jacuzzi. So basically, we stayed in an out of service room. Mgr at first only offered to give back the $35 service fee to comp our stay until my bf spoke up then she finally gave us a credit for our next stay. Not a full credit. Other staff were great.
kabo
2024년 6월에 1박 숙박함