외관

사라낙 워터프론트 로지, 와이엄 트레이드마크 컬렉션 여행 후기

3.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 512개 이용 후기 중 305개" "
평점 8 - 좋아요. 512개 이용 후기 중 126개" "
평점 6 - 괜찮아요. 512개 이용 후기 중 46개" "
평점 4 - 별로예요. 512개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 512개 이용 후기 중 16개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean upscale hotel with friendly staff and a great bar
2024년 5월에 1박 숙박함

4/10 - 별로예요

Jennifer

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Employee at the front desk when checking in not welcoming and not informative at all. He basically wanted our auto information and a cc to keep on file. That’s about it. Very cold customer service. Young lady a little while later had a hard time coming up with any restaurants in the area. She also was not informative to an expected level. I was unhappy about this. The property and the cleanliness of the room was superb. You should serve breakfast on Mondays !
2024년 5월에 1박 숙박함
답변 제공: Property Management 님, 2024년 5월 14일
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 5월에 1박 숙박함
답변 제공: Property Management 님, 2024년 5월 6일
Thank you for sharing your experience with us and with your fellow travelers, Susan! We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Frank

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, new construction, great amenities
2024년 4월에 2박 숙박함
답변 제공: Laura T 님, 2024년 5월 3일
Hello Frank,I am happy to see you enjoyed our amenities. We look forward to seeing you in the future.

10/10 - 훌륭해요

Kirk 님, THE BRONX

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with amazing staff
2024년 4월에 1박 숙박함
답변 제공: Laura T 님, 2024년 5월 3일
Hello Kirk,I am very pleased to hear you enjoyed your stay. We hope to see you again in the future.

10/10 - 훌륭해요

Carrie 님, Corning

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2024년 4월에 1박 숙박함
답변 제공: Property Management 님, 2024년 4월 24일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 - 별로예요

Danielle

2024년 4월에 1박 숙박함
답변 제공: Property Management 님, 2024년 5월 14일
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 - 괜찮아요

Cyrille

2024년 4월에 2박 숙박함
답변 제공: Property Management 님, 2024년 5월 14일
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, beautiful lobby and rooms.
2024년 4월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 15일
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Caitlin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed with my family (two young kids) for a long weekend. Great accomodations. My only downside was the bed was too hard for my liking
2024년 4월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 15일
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 15일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The lake view room was nice until we changed rooms due to inability to lower room temperature and no maintenance personnel available to check. Moved to another room with a less desirable view and no remote control.
2024년 4월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 15일
Thank you for sharing your feedback with us. We are saddened to hear that we missed the mark on your recent stay. We sincerely apologize for the issues you encountered with our guestrooms. This is certainly not the experience we want our guests to have and we can assure you that we'll be addressing your concerns immediately with our team. We hope you feel able to visit again so that we can restore your faith in in our property.

10/10 - 훌륭해요

SARAH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was perfect. Can't wait to see it again in the warm weather!
2024년 3월에 1박 숙박함
답변 제공: Laura T 님, 2024년 3월 29일
Hello Sarah,We are so pleased to hear you enjoyed your stay with us and truly hope to see you again soon!!!!

4/10 - 별로예요

MARCUS

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is the most basic “Motel” I have ever stayed in. They had a pool. They had a mini fridge and that was it. No microwave. Beds were the worst I’ve slept on in years. The parking was limited. Free coffee as long as you get it by 0830.But cold. No bar. No breakfast or snacks. They had an overpriced restaurant attached that they want you to use. If you literally want a single night to sleep in an uncomfortable bed and then leave the next day then this is for you. Wouldn’t recommend it for ANYTHING other than a single night stay. For the area you can do way better at most of the other lodgings…
2024년 3월에 4박 숙박함
답변 제공: Property Management 님, 2024년 3월 25일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 - 좋아요

Sally 님, COLTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful spot, cobwebs and dust from dryer vents all over the outside walkways. Should be better maintained. You had to exit the building to enter the restaurant/bar, as they had an event in the room that connected them. This in a poor arrangement and certainly hurt the restaurants business.
2024년 3월에 1박 숙박함
답변 제공: Laura T 님, 2024년 3월 20일
Hello Sally,We definitely agree, the building setup isn't the most beneficial for the restaurant. We truly hope you enjoyed the rest of your stay and hope to see you again soon

6/10 - 괜찮아요

Robertas

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
View was nice , staff was unprofessional , room was good bathroom was dirty...
2024년 3월에 3박 숙박함
답변 제공: Laura T 님, 2024년 3월 20일
Hello Robertas,I am very saddened to hear that the staff did not meet your expectations. Thank you for your input as we use it for training purposes. We hope to see you again soon.

8/10 - 좋아요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked that it is in the beautiful Adirondacks. Nice pool, hot tub and fitness room. However, no access to television in the fitness room. Unable to watch ABC, NBC, CBS in room. The restaurant service is very slow and food not that good.
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 12일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good weekend away
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 3월 12일
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

4/10 - 별로예요

HALA

The hotel does not worth the price,nothing to do in the lobby , no entertainment at all , they said it is free breakfast which is supposed to be for 4 people as we reserved but they gave us only one 25 coupon for 1 person and we had to fight to get at least for 3 people which is not clear only for one person breakfast when we booked I will never stay here again plus the breakfast was the worse you could ever eat and the worst service took them an hour to bring our order and there is only 3 tables
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 12일
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 - 훌륭해요

Pierre

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Site and view was perfect , relaxing and perfect
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 12일
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean rooms, excellent customer service.
2024년 3월에 1박 숙박함
답변 제공: Laura T 님, 2024년 3월 9일
Hello Katie,I am so glad you had a wonderful experience, and we truly hope to see you in the future.

8/10 - 좋아요

Christian

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 3월 12일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 - 괜찮아요

Martin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointed with size of room (we booked Deluxe). Wouldnt want to stay in smaller room. On Sundays to Tuesdays, their restaurant is closed it appears and many other in the town. Best to book in Lake Placid. New hotel, clean, well maintained and staff does their best. Wont be returning for sure.
2024년 3월에 4박 숙박함
답변 제공: Laura T 님, 2024년 3월 9일
Hello Martin,I am very saddened to hear you didn't have the opportunity to enjoy the Boathouse. I truly hope you give us the chance to show you how wonderful a stay can truly be.

10/10 - 훌륭해요

meyriem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres agreable
2024년 3월에 1박 숙박함
답변 제공: Laura T 님, 2024년 3월 9일
Hello Meyriem,I am very pleased to hear you enjoyed your stay and hope to see you again soon.

8/10 - 좋아요

Tatiana

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in this hotel two times. Rooms are excellent: clean and comfortable. Staff is very friendly and professional. The pool unfortunately very small and overwhelming, so it is should be cleaned every day to avoid hairs swimming in the water. Rest of facilities are perfect.
2024년 2월에 3박 숙박함
답변 제공: Laura T 님, 2024년 3월 1일
Hello Tatiana, I am pleased to hear you have stayed multiple times. We truly hope to see you again soon.

10/10 - 훌륭해요

Nicole 님, Yonkers

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Laura T 님, 2024년 3월 1일
Hello Nicole,Thank you for the great rating. We hope to see you again soon!!!

10/10 - 훌륭해요

Nicole 님, Saranac

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing
2024년 2월에 2박 숙박함
답변 제공: Laura T 님, 2024년 2월 23일
Hello Nicole,Thank you for your response. We hope to see you again in the future.

2/10 - 너무 별로예요

Amanda

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I think I have ever stayed at. There was no mattress pad or fitted sheet on one of the beds in our room. Upon asking for the clerk told me he could get one out of storage and I could put it on. It’s one of the mattress pads that covers the whole mattress by going underneath the mattress and then zips up top. Not only how, but WHY am I supposed to lift this mattress and do this myself? I paid for a room and this should have been taken care of before I was assigned this room. I understand mistakes happen, but he should have offered for someone in housekeeping to take care of this. I then asked if I could just have a different room and he tells me there are no others. Meanwhile there is literally not even 10 cars in the parking lot, so not sure how this hotel was supposedly full. I finally get another room but it’s not the room I payed for, it’s less expensive, so of course I ask for a refund for the difference, and I’m told I can’t have one that I have already paid. To keep the rest of the incidents short, there was dog poop tracked all through hall, all the way to the elevator and in the elevator. The toilet ran water all night long, you could see where it was leaking out of the back of the toilet. The smoke detector apparently was not functioning properly and flashed a bright blue light all night long. Both of these things kept us from getting any sleep. All of this is completely unacceptable for what was paid for this room.
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Thank you so much for your sharing your concerns with us Amanda. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

8/10 - 좋아요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very nice
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very nice, the room was really quiet and the view on the lake is worth the extra fee!
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 - 훌륭해요

scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 9일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 - 좋아요

JoAnn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was excellent . Special thanks to Christine to get us served when they were so busy with the winter festival. She went above and beyond. Our room was comfortable and we enjoyed the view of the Lake. Breakfast, which was included, was very good.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

6/10 - 괜찮아요

Jagdishchandra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was dirty when we get in
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buy Downey
Place was wonderful. Staff attentive. If I had anything to complain about it would be the awful towels. Invest in some Downey, it will make a world of difference.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 - 좋아요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 - 훌륭해요

Angela Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel.
Love staying at this hotel. Right on the water, has a pool/hot tub, staff is amazing and love the new Chef Angela. She can cook :)
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family celebration
We booked 3 rooms to celebrate our daughter’s birthday. Drove 6 1/2 hours and was greeted by Julie at the front desk with a friendly smile. Her kindness and hospitality was outstanding! The hotel is clean with all the amenities. Pool was a little cold but hot tub was just right! Hotel is convenient to all sights. Logan at the bar made a great old fashion. Highly recommend!
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 - 훌륭해요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Jacqueline 님, WINDERMERE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

John

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were very comfortable and view of the lake was beautiful
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 - 괜찮아요

Heather

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Meh, it was Ok at best.
I take reviews into consideration, whether good or bad then decide for myself. In this case the hotel is clean & fresh, and the lobby is a nice place to sit by the fire, but it leaves a lot to be desired, including a friendly staff & a good night's sleep. The beds are rock hard. We tossed and turned all night. The staff barely acknowledges your presence upon arriving or anytime you enter or leave. Upon check-in I asked about restaurant hrs, etc, and the clerk responded by handing me a sheet of paper. They seem annoyed to show up to work. Our shower door was off kilter & being a 200-lb glass door, I asked if someone could check it to be sure it was safe to use. I said I didn't expect it fixed, but checked to be sure I should use it. We stayed 2 nights, plus the accompanying days and no one came to look. When I asked a second time, the clerk with the man-bun told me to, "Err on the side of caution". What does that mean? Don't shower? Just be careful? I will say, the young girl from housekeeping was a delight and she does a great job. The Boathouse is ok, and the fish and chips was so good the first day, my husband ordered it again the next night, but it was surprisingly different. It wasn't battered, more like panko breading and tasted burnt. Needless to say, we had the most wonderful brunch at Campfire, the restaurant in the Saranac Hotel, where the staff was so friendly, that should we return, we'd be sure to stay there instead of returning to The Waterfront Lodge.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 19일
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 - 좋아요

Izabela

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay. The room was nice and updated. Minus for cleanliness though. There were food crumbs laying around, the bedstands were not cleaned at all and the bedsheets had mega wrinkles. I really want to believe they were washed after the last users I’m hoping this was the case only because we arrived earlier than checkin time but if the hotel needed more time to properly clean our room, we would have prefered to wait longer.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 19일
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Frédéric

2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 - 좋아요

Josephine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 - 좋아요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay! Staff very friendly, and loved the room. My only complaint was people above us were very loud. We would stay here again, a beautiful spot.
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 - 훌륭해요

Arkadiusz

2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you don’t mind a 10 min drive to Lake Placid then it’s worth it. Bar closed at 10 so we had to watch the rest of the game in our room but overall it was clean and in good condition. No major red flags.
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!