바(숙박 시설 내)

모니 리치 앙코르 호텔 여행 후기

4 out of 5
모니 리치 앙코르 호텔
Sivutha Blvd, Siem Reap, Siem Reap Province

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 147개 이용 후기 중 113개" "
평점 8 - 좋아요. 147개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 147개 이용 후기 중 5개" "
평점 4 - 별로예요. 147개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 147개 이용 후기 중 2개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

yongwoon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
숙박 직원들의 친절과 시설에 만족하였습니다입실때 숙소 배정에 문제가 있었으나 바로 조치를 취해 숙박 기간 내내 편안하게 지낼 수 있었습니다 개인적인 부분일 수 있으나 입실시 냄새가 좋지는 안았다는게 아쉬웠습니다
2024년 1월에 3박 숙박함
답변 제공: Beley 님, 2024년 1월 22일
Dear value guest,Thank you for sharing your feedback with us. We appreciate your positive comments about the kindness of our staff and the facilities. We're glad to hear that despite the initial issue with accommodation allocation, our team took immediate action to ensure you had a comfortable stay throughout.We apologize for any inconvenience caused by the unpleasant smell during check-in. Your feedback is valuable, and we will investigate this matter to address and prevent such occurrences in the future. We appreciate your understanding and hope that it did not significantly impact the overall enjoyment of your stay.We are grateful for your constructive input, and we look forward to the opportunity to host you again and provide an even better experience.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Bobae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
펍스트리트에서 가깝고 좋은 위치로 어디는 가기 좋았어요. 근처에 작은 마켓, 버거킹 kfc 가 있고 현지 음식 먹을곳도 많아서 좋았어요. 직원 분들도 친절하고 감사했습니다
2023년 12월에 4박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 12월 11일
Dear Bobae,Thank you so much for your positive review of your recent stay at our hotel! We're thrilled to hear that you found our location convenient and enjoyed the proximity to Pub Street, the market, Burger King, KFC, and various restaurants offering local cuisine.Your kind words about our friendly and grateful staff are truly appreciated. We take pride in creating a welcoming and helpful environment for all our guests, and your feedback confirms that our efforts are paying off.We're glad you found the location ideal for exploring Siem Reap. Being close to major attractions and amenities allows our guests to experience the best of what the city has to offer.Thank you again for choosing our hotel and for sharing your positive review. We hope to welcome you back soon!Best regards,Beley and Mony Reach Angkor Family

8/10 - 좋아요

Byung Wook

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성이 좋고 스탭들이 친절한 호텔
명소들과의 근접성이 뛰어남. 주위에 현지인 식당들과 한식당, 마사지 센터도 많음. 다만 풀장이 너무 작고 가끔씩은 뒷편 현지 카페의 시끄러운 락 음악이 잠을 거스림.
2020년 1월에 5박 숙박함
답변 제공: Frok 님, 2020년 2월 5일
Dear Byung Wook, warmest greeting from Mony Reach Angkor Hotel !! First we are thank you for choosing to stay with us on your most recent visit in Cambodia, and we would like to appreciate your constructive comments and thank you so much for highlighting the signature services and facilities offered by Mony Reach Angkor Hotel . On behalf of Management, We really apologize for the aspects of your experiences that fell short of expectations and we are committed to turning your comments in to actions for improvement of our facilities adding double mirror or sound proof a while.Our hotel feature located is central of the town i hoped do you kindly understanding. One again, please accept our apologies and we sincerely hope that in spite of this inconvenience, we will have the opportunity to welcoming you back in the near future so that we can remedy the poor impression created on this occasion. Thank you very much for your comments and hope that you will provide us any opportunity to serve you once again. Yours Sincerely,Frok Operation Manger.

8/10 - 좋아요

Byung Wook

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성이 좋고 친절한 스탭들
명소들과의 근접성이 뛰어남. 주위에 현지인 식당들과 한식당, 마사지 센터도 많음. 다만 풀장이 너무 작고 가끔씩은 뒷편 현지 카페의 시끄러운 락 음악이 잠을 거스림.
2020년 1월에 5박 숙박함
답변 제공: Frok 님, 2020년 2월 5일
Dear Byung Wook, warmest greeting from Mony Reach Angkor Hotel !! First we are thank you for choosing to stay with us on your most recent visit in Cambodia, and we would like to appreciate your constructive comments and thank you so much for highlighting the signature services and facilities offered by Mony Reach Angkor Hotel . On behalf of Management, We really apologize for the aspects of your experiences that fell short of expectations and we are committed to turning your comments in to actions for improvement of our facilities adding double mirror or sound proof a while.Our hotel feature located is central of the town i hoped do you kindly understanding. One again, please accept our apologies and we sincerely hope that in spite of this inconvenience, we will have the opportunity to welcoming you back in the near future so that we can remedy the poor impression created on this occasion. Thank you very much for your comments and hope that you will provide us any opportunity to serve you once again. Yours Sincerely,Frok Operation Manger.

10/10 - 훌륭해요

YEJIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다.
좋았습니다. 위치도 좋고 방이 쾌적하고 넓었어요. 직원분들도 친절하시고 조식도 맛있었어요.
2020년 1월에 1박 숙박함
답변 제공: Frok 님, 2020년 2월 6일
Dear YEJIN, warmest greeting from Mony Reach Angkor Hotel !! My team and I would like to say thank you for your sharing your experience about your stay with us. We are so happy to hear that you had a wonderful staying experience with us.We are teams look forward to welcoming you back home again in the future.Yours Sincerely,Operation Manger

8/10 - 좋아요

JAEYOON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기본적인 청소상태, 직원들의 서비스는 훌륭합니다. 다만, 바로옆에 클럽분위기의 술집이 있어 밤늦게까지 소음이 심했습니다... 위치가 시내 한가운데라 소음은 어쩔수 없는것 같습니다. 펍스트릿이나 럭키마트 도보로 이동 가능합니다. 화장실에 날파리가 많았는데 이것도 하수도관 문제가 딱히 어떻게 할 수없을것같네요. 조식,수영장,전반적인 분위기 좋았습니다.
2019년 12월에 2박 숙박함
답변 제공: Frok 님, 2020년 1월 24일
Dear JAEYOON, -Warmest greeting from Mony reach Angkor hotel!! First we are thank you for choosing to stay with us on your most recent visit in Cambodia,and we would like to appreciate your constructive comments and thank you so much for highlighting the signature services and facilities offered by Mony Reach Angkor Hotel. On behalf of Management, We really apologize for the aspects of your experiences that fell short of expectations and we are committed to turning your comments in to actions for improvement of our services. Thank you again for your loyalty in our hotel and we are personally looking forward to welcome you back home again in the near future. Yours Sincerely, Operation Manger

10/10 - 훌륭해요

JAEPYO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿이예요
한국인 후기가 별로 없어 고민이 많았으나 아주 맘에 들어요 저희는 3인실을 예약했는데 방크기도 엄청 크고 팝스트리트도 가깝고 럭키몰이나 슈퍼도 많아요 바로옆에 하야트호텔이 있어 뚝뚝이 이용할때도 편해요 조식의 종류는 많지 않지만 빵 요거트 계란후라이 맛있어요 앙코르일출볼때 아침도시락신청하면 제공해줘요 샌드위치 과일 빵 두유 물 줬어요
2019년 11월에 4박 숙박함
답변 제공: Mony Reach Angkor 님, 2019년 11월 30일
Dear Valued Guest, Thank you so much for the excellent review here. We are so thrilled to hear that you had a nice stay with us . We wish to welcome you again for your next trip to Siem Reap

10/10 - 훌륭해요

JIHYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
부티크호텔로 하얏트 호텔에서 20미터 거리에 있으나 호텔스닷컴 지도상의 위치가 부정확하여 숙소를 찾기 어려웠다. 호텔 위치는 말한 바와 같이 중심가에 있고 주변의 음식점, 가까운 아시안마트등 이용하기 매우 편리했다. 38개의 객실인 작은 호텔이지만 시설도 청결하고 잘 갖추어져 있어 매우 만족했다. 달러환전도 아시안마트나 시내 곳곳에 cd기계가 있어 편리하다. (무조건 5달러의 수수료는 발생함.) 무료 식사권도 주는 등 서비스도 훌륭했다. 다시 씨엠립을 가게 된다면 이 곳에 숙박할 생각이다.
2019년 10월에 2박 숙박함
답변 제공: Mony Reach Angkor 님, 2019년 10월 13일
Dear Valued Guest, Thank you so much for your great review here. We are so happy that everything satisfied you and make you enjoyed staying with us. We wish welcome you back soon in short future. Best regards, Mony Reach Angkor

10/10 - 훌륭해요

beom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 4박 숙박함
답변 제공: Charlen 님, 2019년 9월 8일
Dear Valued Guest, Thank you for the positive comments sharing with us here. We hope you will be here soon. Best regards, Management Team.

10/10 - 훌륭해요

Nischal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service and super clean facility. Staff pays lots of attention to detail and shows immense respect to guests.
2024년 5월에 2박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2024년 5월 8일
Dear Nischal, Thank you for taking the time to share this fantastic review! We're absolutely thrilled to hear that you experienced excellent customer service and a super clean facility during your stay.Knowing that our staff's attention to detail and respectfulness made a positive impact on your stay truly warms our hearts. We take great pride in our team's dedication to providing exceptional service, and your feedback confirms that we're achieving that.Thank you again for choosing our hotel. We strive to provide excellent customer service and a sparkling clean environment, and we hope to welcome you back again soon!Best regards,Beley and Mony Reach Angkor Hotel Family.

4/10 - 별로예요

KAORI

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
テレビのリモコンがなく、トイレットペーパーの補充がなかった。
2024년 4월에 3박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2024년 5월 8일
Dear KAORI,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the missing TV remote control and the lack of toilet paper replenishment during your stay. These are basic amenities, and it fell short of the standards we strive to provide.We've taken immediate steps to address these issues with our housekeeping and maintenance teams to prevent them from happening again. We want to guarantee a comfortable and hassle-free experience for all our guests. Finally, we really appreciate your feedback and hope to have the opportunity to offer you a more seamless experience in the future.Best regards,Beley and Mony Reach Angkor Family.

10/10 - 훌륭해요

TAIJI

가족 여행
좋아요: 편의 시설/서비스
Good location and services
2024년 4월에 2박 숙박함
답변 제공: Beley 님, 2024년 4월 25일
Dear TAIJI,Thank you for taking the time to leave a review! We're happy to hear you enjoyed both our convenient location and the services we provided.If you have any suggestion for your next return, please feel free to let us know. We're always looking for ways to improve the guest experience, and your feedback is valuable.Thank you again for choosing us, and we hope to welcome you back soon.Best regards,Beley and Mony Reach Angkor

6/10 - 괜찮아요

Katarina

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The location is great and the staff is very friendly. The gym however is subpar (few hand weights and machines not working). We were disappointed that there was only one person who could make the drinks at the poolside bar and because he was not working for two days it meant we couldn’t have a smoothie. The breakfast in the morning was plentiful but definitely interesting as we have never seen spaghetti offered for breakfast.
2024년 4월에 6박 숙박함
답변 제공: Beley 님, 2024년 4월 17일
Dear Katarina, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our great location and found our staff to be very friendly.We apologize for the inconvenience you experienced regarding the gym facilities and the poolside bar service. Regarding to bar service, he was sick and stayed in hospital few days to recover and now he comes back as normal after recovered. However, ensuring that our amenities are fully functional and adequately staffed is important to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future.Regarding the breakfast options, we apologize if the variety provided did not meet your expectations. We appreciate your feedback and will take it into consideration as we strive to enhance our breakfast offerings to better cater to our guests' preferences.Once again, thank you for sharing your experience with us. Your feedback is invaluable to us as we continue to improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Family.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the city, the hotel location and the room
2024년 3월에 3박 숙박함
답변 제공: Beley 님, 2024년 4월 6일
Dear Stephen,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your experience in our city, as well as the location of our hotel and your room. Providing a convenient and comfortable stay for our guests is always our goal, and we're thrilled that we met your expectations in these areas.Your satisfaction is important to us, and we're glad that you found our hotel's location to be favorable for exploring the city and that you enjoyed the comfort of your room. We hope that your positive experience with us will encourage you to visit again in the future.If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Aki 님, Honolulu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Beley 님, 2024년 4월 3일
Dear Aki,Thank you for your positive feedback and we are really appreciated that you were enjoy your stay with us. We always hope to welcome you back in next future.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Risto

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, very clean, friendly staff. Very good location walking distance from the night market.
2024년 3월에 3박 숙박함
답변 제공: Beley 님, 2024년 3월 29일
Dear Risto,Thank you for leaving such a positive review! We're delighted to hear you found our hotel to be good overall very clean, with friendly staff, and in a fantastic location close to the night market.It's important to us that our guests feel comfortable and welcome, so we're happy to know you experienced both clean surroundings and friendly interactions with our staff. The convenient location within walking distance of the night market is definitely a plus, and we're glad it made exploring the city easier for you. Your feedback helps us improve the experience for future guests.Thank you again for choosing our hotel. We hope to welcome you back and create another enjoyable stay for you soon!Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Rina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
全てが綺麗(特にトイレとシャワー)でスタッフの方がとても親切で是非また泊まりに行きたいです。
2024년 3월에 1박 숙박함
답변 제공: Beley 님, 2024년 3월 21일
Dear Rina,Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience during your stay with us. It's fantastic to know that you found everything to be clean, especially the toilets and showers, and that our staff was very kind. Providing a clean and welcoming environment for our guests is a top priority for us, and we're delighted that we met your expectations.We would be absolutely delighted to welcome you back for another stay in the future! If there's anything specific you enjoyed about your stay or any preferences you have for your next visit, please feel free to let us know. We appreciate your feedback and look forward to hosting you again soon.Best regards,Beley and Mony Reach Angkor Family

8/10 - 좋아요

M

좋아요: 청결 상태, 직원 및 서비스
Very good location. Good value for money. No complaints. Except that my pillowcase smelled funny, like it hasn't been washed properly enough. So i had to put my own towel over it.
2024년 3월에 1박 숙박함
답변 제공: Beley 님, 2024년 3월 18일
Dear value guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be conveniently located and a good value for your money. However, we apologize for any inconvenience caused by the issue with the pillowcase. Please rest assured that we take cleanliness very seriously, and we will address this matter with our housekeeping team to ensure that it does not happen again in the future. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Team

8/10 - 좋아요

Emma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. The room was very clean. The pillows were a little too big but the bed was comfortable. Very spacious room.
2024년 3월에 2박 숙박함
답변 제공: Beley 님, 2024년 3월 5일
Dear Emma,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be friendly and your room to be very clean. Providing a comfortable and pleasant stay for our guests is our top priority.We appreciate your comment about the pillows and will take this into consideration to ensure a more comfortable experience for our guests in the future. Regarding to pillow, we also have soft pillow but it is on request. However, It's great to know that you found the bed comfortable and the room spacious.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a beautiful property walkable to popular tourist areas. The staff was lovely and went out of their way to be helpful. There is a very nice breakfast buffet. The staff will arrange tours, drivers, etc as needed. Great value for the price.
2024년 2월에 4박 숙박함
답변 제공: Beley 님, 2024년 3월 5일
Dear Lois,We sincerely appreciate your detailed feedback regarding your recent stay at our hotel. It brings us immense joy to hear that you found our property to be beautiful and conveniently situated within walking distance of popular tourist attractions. Our team takes great pride in providing exceptional service, and we are thrilled to learn that they exceeded your expectations by being lovely and accommodating throughout your visit.It's delightful to hear that you enjoyed our breakfast buffet, as well as our staff's assistance in arranging tours, drivers, and other amenities to enhance your overall experience. We understand the importance of providing value to our guests, and we are grateful that you found our offerings to be in line with your expectations.Your kind words serve as motivation for us to continue delivering memorable experiences to all our guests. We are grateful for your patronage and look forward to welcoming you back for another enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was an excellent hotel at a very reasonable price. A lovely breakfast buffet was included. The staff was amazingly kind and helpful and everyone spoke English. The pool is small but refreshing. The hotel is only blocks from the main tourist area. The staff can arrange tours and guides to visit Angkor Wat and other attractions. Highly recommended.
2024년 2월에 4박 숙박함
답변 제공: Beley 님, 2024년 3월 5일
Dear Lois,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had an excellent stay at our hotel and found it to be a great value for the price.It's wonderful to know that you enjoyed our lovely breakfast buffet and that our staff left such a positive impression on you with their kindness, helpfulness, and proficiency in English. We take pride in providing exceptional service to all our guests, and we're thrilled that our team made your stay memorable.We're also pleased that you enjoyed our refreshing pool and found our location convenient for exploring the main tourist areas. Our staff is always ready to assist with arranging tours and guides to ensure our guests have a fantastic experience during their visit to Angkor Wat and other attractions.Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again in the future.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Mikael

2024년 2월에 7박 숙박함
답변 제공: Beley 님, 2024년 2월 12일
Dear Mikael thank you for your positive feedback. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Family

8/10 - 좋아요

john

가족 여행
Excellent. friendly and attentive staff. Good choice of options for breakfast. A balcony would have been an excellent addition. Had a hotel business type feel about it rather than a holiday resort. Pool was very clean, on the downside it would have been a plus if you didn’t have to ask the staff to turn the spa on each time you wanted to use it, as it was locked away.
2024년 1월에 4박 숙박함
답변 제공: Beley 님, 2024년 2월 12일
Dear John,Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our staff to be excellent, friendly, and attentive, and that you enjoyed the variety of breakfast options available.Your suggestion regarding the addition of a balcony is duly noted, and we appreciate your input. We will certainly consider this as we continue to enhance our guest experience.We apologize for any inconvenience regarding the spa access, and we have taken note of your feedback regarding the need to ask staff to turn it on each time. We will address this internally to ensure a smoother experience for our guests in the future.While we aim to provide a comfortable and welcoming environment for all guests, we appreciate your observation about the hotel having more of a business feel than a holiday resort ambiance.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Family

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel sollte schliesen
This was the worst experience ever ! So bad that it seemed like a joke !! The hotel is not just old but neglected, from the elevator and the restaurant and the pool area till the rooms. The clean is very poorly, the room was full of ants, and on the top of that they gave us a different room with two small bed so we had to sleep in different beds in our honeymoon. Also, the facilities they offer are not available : the ski bar is out of service, the restaurant works until 3:00pm and the room service is only available until this time. Forget to have a dinner or a snack after you come from a long day in Siem reap ! Even funnier, when we wanted to watch tv to chill out we found out that the control remote was not in the room and we asked for one they said they didn’t have because they were all broken !! Moreover, the staff is not well prepared : we checked out at 3:30 am to catch a taxi to go to Tailandia (we informed the manager from the moment we arrive) and they put someone on the front desk who was sleeping at the moment we came down (also the night shift guardian was sleeping covering his head to not be disturbed)!and who didn’t even know how to use the card terminal. Furthermore we found out that our taxi was waiting for us at our previous hotel and we asked the guy to call the hotel to let them know where we were and he only pretended to call but did nothing, then we said that the hotel phones didn’t work and we almost lost our taxi which was already paid.
2024년 1월에 2박 숙박함
답변 제공: Beley 님, 2024년 2월 12일
Dear Bryan,We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the inconveniences and shortcomings you encountered. We understand the importance of your honeymoon and deeply regret that we fell short of providing you with the memorable experience you deserved.Your feedback regarding the condition of our hotel facilities and cleanliness is deeply concerning, and we assure you that this is not reflective of our usual standards. We take cleanliness and maintenance very seriously, and we will investigate the issues you mentioned to ensure they are addressed promptly.We apologize for the inconvenience of being placed in a room with two small beds during your honeymoon. This is not the experience we aim to provide for our guests, especially during such a special occasion that why we offered to suite which is 2 king beds instead. We tried to our best to offer and serve all guests feel like home and comfortable as much as possible. Your comments regarding the availability of our facilities and services are noted, and we will review our operating hours and communication procedures to prevent similar issues in the future.Regarding the lapse in service during your early morning check-out, we are deeply sorry for the lapse in professionalism displayed by our staff members. This is unacceptable, and we will take immediate steps to address the issues you mentioned and ensure that all staff members are properly trained and prepared to assist guests at any time.Once again, we apologize for the multiple issues you experienced during your stay. We truly appreciate your feedback as it helps us to identify areas for improvement. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please feel free to contact us directly.We hope that you will consider giving us another opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Alexandre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 10박 숙박함
답변 제공: Beley 님, 2024년 2월 8일
Dear Alexandre,Thank you for your positive feedback. Best regards,Mony Reach Angkor Family

8/10 - 좋아요

Alexandre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 10박 숙박함
답변 제공: Beley 님, 2024년 2월 8일
Dear Alexandre,Thank you for your positive feedback. Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

kiran

2023년 12월에 2박 숙박함
답변 제공: Beley 님, 2024년 2월 8일
Dear Kiran,Thank you for your positive feedback. Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

Mila

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Beley 님, 2024년 2월 8일
Dear MilaThank you for your positive feedback. Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

Henrik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Beley 님, 2024년 2월 8일
Dear Henrik,Thank you for your positive feedback. Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Wonderful people at front desk. All staff very nice. Breakfast OK. Very nice room and hot water in shower Only drawback is when requesting an English speaking guide it is hit and miss if you get one ( and I fully understand that English will be their second language )
2024년 1월에 4박 숙박함
답변 제공: Beley 님, 2024년 1월 25일
Dear Roger,Thank you for sharing your feedback with us. We're thrilled to hear that you found our front desk staff wonderful, and that all our team members were very nice. We're also pleased to know you enjoyed the room, hot water in the shower, and found the breakfast satisfactory.We appreciate your understanding regarding English being a second language for our guides. We'll work to improve our communication and ensure a more consistent experience when an English-speaking guide is requested.Your insights are valuable, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,Beley and Mony Reach Angkor Family

6/10 - 괜찮아요

Noemi

좋아요: 청결 상태, 직원 및 서비스
Unfortunately the Roof Top Bar is closed, the Pool Bar average and only up on request-and honestly the Pool is in the shade after 11am and is sitting next to the reception. Not really the place to relax, the pictures are misleading. And there is no Spa just a massage room;-) BUT 5 stars for the Front Desk Team!! Great job! Welcoming, friendly and professional!
2024년 1월에 2박 숙박함
답변 제공: Beley 님, 2024년 1월 20일
Dear Noemi,Thank you for sharing your feedback with us. We appreciate your insights and want to express our gratitude for recognizing the excellent service provided by our Front Desk Team. We're thrilled that they made a positive impact on your stay.We're sorry to hear that certain aspects, such as the Roof Top Bar, did not meet your expectations. Your feedback is valuable, and we will certainly take it into consideration for potential improvements.We apologize for any discrepancies between the pictures and the actual experience. It's important to us that our guests have accurate expectations.While we currently don't have a full spa, we do offer massage services, and we appreciate your understanding.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Beley and Mony Reach Angkor Family

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Beley 님, 2024년 1월 22일
Dear value guest, Thank you for your taking your time to give us good review. If you have something would like to share your experience during your stay with us, please don't hesitate to do it. We are always pleased to accept your all feedback. Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay in Siem Reap! The hotel is spotlessly clean and centrally located to great restaurants and popular destinations. The staff are professional and helpful, they provided local recommendations and helped with transportation to the airport. They also have a beautiful pool and complimentary breakfast. One item to note that surprised us: the shower is located outside the bathtub and drains on the bathroom floor. It worked out just fine, but water tends to spread all over the floor.
2024년 1월에 3박 숙박함
답변 제공: Beley 님, 2024년 1월 17일
Dear value guest,Thank you for choosing to stay with us and for sharing your positive feedback! We are delighted to hear that you found our hotel a great place to stay in Siem Reap, appreciating its cleanliness and central location near fantastic restaurants and popular destinations.We are glad our professional and helpful staff could assist you with local recommendations and transportation to the airport. It is wonderful to know you enjoyed our beautiful pool and complimentary breakfast.We appreciate your observation regarding the shower setup, and we apologize for any inconvenience caused. Your feedback is valuable, and we will certainly look into ways to address this to enhance the overall experience for our guests.We hope to have the pleasure of welcoming you back on your next visit to Siem Reap.Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Zoltan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional
Excellent hotel! In the heart of the city, bars, restaurant and shops on the door step! Very close to all the temples! Amazing! Staff are exceptional, attentive and friendly! We would definitely recommend it!
2024년 1월에 1박 숙박함
답변 제공: Beley 님, 2024년 1월 17일
Dear value guest.Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our hotel excellent, especially appreciating our central location with bars, restaurants, and shops at our doorstep. It is great to know that our proximity to the temples added to the convenience of your stay.We truly appreciate your kind words about our exceptional, attentive, and friendly staff. Your recommendation means a lot to us, and we are honored to have had the opportunity to contribute to your positive experience.We look forward to welcoming you back whenever your travels bring you to the city. Safe travels and thank you again for choosing us!Best regardsBeley and Mony Reach Angkor Family

8/10 - 좋아요

Guy

가족 여행
A good hotel very well located right near pub street right in the Centre of Siem Reap. Staff were helpful. This is a new hotel so everything is new. Good facilities although the hotel itself does not have a lot of character. Also pillows were too high and we needed to ask for lower profile ones for comfort. TV also hard to use unlike other hotels we stayed in in Cambodia.
2023년 12월에 5박 숙박함
답변 제공: Beley 님, 2024년 1월 10일
Dear value guestThank you so much for your feedback on your recent stay at Mony Reach Angkor hotel! We are thrilled to hear you enjoyed our convenient location near Pub Street and within the heart of Siem Reap, as well as our helpful staff and brand-new facilities.We appreciate your honest points about the hotel's character and ease of use of certain amenities. We are a fairly new hotel, and while we prioritize modern comfort and functionality, we understand the importance of adding unique touches to create a more personal and memorable experience for our guests. We would love to hear any suggestions you might have for ways we can infuse the hotel with more character!We apologize for the inconvenience with the high pillows and the difficulty using the TV. We offer a variety of pillow options upon request, and we should have communicated this better. In the future, please don't hesitate to ask for alternative pillows or assistance with the TV at the front desk. We are always happy to help ensure your comfort and enjoyment.Your feedback is incredibly valuable to us as we strive to continuously improve. We're constantly working on upgrades, and your input helps us prioritize and refine future enhancements. We hope you had a wonderful time exploring Siem Reap, and we truly hope to welcome you back soon. If you do choose to stay with us again, please mention your preferred pillow type during your reservation, and we will ensure your comfort. We're also happy to offer any assistance you might need with the TV.Thank you again for choosing Mony Reach Angkor Hotel. We wish you all the best! Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
This was a nice hotel to stay at. Staff spoke English, room was clean, wifi was good, had hot water, and a central location
2024년 1월에 2박 숙박함
답변 제공: Beley 님, 2024년 1월 10일
Dear value guest.Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. Providing a clean and comfortable environment for our guests is a top priority for us, and we are glad you found the room to be clean, with amenities like hot water and reliable Wi-Fi.Our team takes pride in offering excellent service, and we are pleased that you found our staff to be English-speaking and accommodating. We understand the importance of communication during a stay, and it's great to know that you had a positive experience in this regard.We are also happy that our central location added to the convenience of your stay. If there are any specific aspects you particularly enjoyed or if there's anything we can improve upon, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Safe travels!Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

JAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
staff were polite I like their smiles
2023년 12월에 3박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 12월 12일
Dear JAE,We are delighted to hear that you found our staff to be polite and friendly! Their smiles are a reflection of our commitment to providing excellent service and creating a welcoming atmosphere for all our guests.Your kind feedback is truly appreciated and motivates our team to continue exceeding guest expectations. We do our best to ensure that every interaction is positive and memorable.Thank you again for choosing our hotel and for sharing your positive review. We hope to welcome you back soon!Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 12월 9일
Dear Susan,Thank you for your positive reviews. Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

Hayden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
December stay
Awesome hotel very central to the city. Huge rooms and super affordable.
2023년 12월에 2박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 12월 8일
Dear Hayden,Your review is music to our ears! We're thrilled to hear that you found our hotel to be awesome, centrally located, offering huge rooms, and super affordable. This is exactly what we strive for - to provide an excellent value experience for our guests.We're particularly delighted that you enjoyed the spaciousness of our rooms. We know how important it is to have ample space to relax and unwind after a day exploring Siem Reap. And let's not forget the unbeatable location - right in the heart of the city, close to all the action.Your kind words about the affordability are especially appreciated. We believe everyone deserves to experience the magic of Siem Reap, and we're committed to offering comfortable accommodations at a price point that won't break the bank.Thank you so much for choosing our hotel and for sharing your positive review. We hope to welcome you back soon!Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Nanami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
皆さん挨拶もしてくださり、コミュニケーションもスムーズにとってくださいました。
2023년 12월에 4박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 12월 7일
Dear Nanami,Thank you for taking the time to share your positive experience regarding our staff's friendly greetings and smooth communication. We strive to create a welcoming and comfortable environment for all our guests, and your feedback confirms that our efforts are paying off.We are delighted to hear that everyone you encountered greeted you warmly and that communication throughout your stay was seamless. This is a testament to our team's dedication to exceeding guest expectations.We appreciate you taking the time to highlight this aspect of your stay. We will share your feedback with our team, as it motivates us to continue providing exceptional service.Thank you once again for choosing our hotel and for sharing your kind words. We hope to welcome you back soon!Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place to stay, the staff are incredible and the communication from the hotel (such as reaching out when I booked to help me get from the airport to the hotel) - amazing stay
2023년 11월에 6박 숙박함
답변 제공: Beley 님, 2023년 11월 30일
Dear Ryan,Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you had an amazing stay and that you were impressed with our incredible staff and our proactive communication.We are particularly pleased to know that you appreciated our efforts to make your arrival as seamless as possible by reaching out to you and offering assistance with transportation from the airport. We strive to provide our guests with a personalized and stress-free experience from the moment they book their stay, and your positive feedback is a testament to our commitment to excellence.Your kind words about our staff are truly heartwarming. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests, and we are so glad to hear that they played a significant role in making your stay enjoyable.Thank you again for choosing our hotel and for sharing your positive review. We hope to have the opportunity to welcome you back in the future.Best regards,Beley and Mony Reach Family

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel had parking right in front so it was perfect for us when checking in and going to the Pub Street. Although I can't say for sure about the amenities that the place offered, we were told that it was recently renovated which makes sense as everything was in new/good condition. I would argue that this place had the most space in the bathroom and room for the price point. Easily the nicest place that we stayed at during our entire Cambodia trip. Thank you to the staff for being helpful and accommodating us when we needed it.
2023년 11월에 2박 숙박함
답변 제공: Beley 님, 2023년 11월 30일
Dear Alan,Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay was comfortable and convenient, and that you appreciated our spacious accommodations, modern amenities, and helpful staff.We are particularly pleased to know that our convenient parking location made checking in and exploring the Pub Street a breeze. We strive to provide our guests with a seamless and enjoyable experience, and your positive feedback is a testament to our commitment to excellence.Thank you again for choosing our hotel as your home away from home during your Cambodia trip. We hope you will consider staying with us again in the future.Sincerely,Beley and Mony Reach Team

10/10 - 훌륭해요

Paul

2023년 11월에 4박 숙박함
답변 제공: Beley 님, 2024년 1월 8일
Dear Paul Greeting from Mony Angkor Family We are happy to hear that you were enjoy your stay with us. Thank you for your positive feedback and we are now full operation restaurant is opening now too. We are looking forward to welcome you again soon. Best regards,Mony Reach Angkor Family

10/10 - 훌륭해요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 11월 28일
Dear value guest. thank you so much for positive feedback.

10/10 - 훌륭해요

a

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Indo China adventure
It was a very pleasant stay. Staff were kind, helpful and understanding. Situated 10 mins from Pub Street - can't come here without visiting Pub Street and bars and entertainment until 4am. I have no complaints of the hotel and staff.
2023년 10월에 4박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 11월 5일
Dear valued guest, Greeting from Mony Reach Angkor Hotel.Great to hear that you had a pleasant stay! We're glad that our staff were able to provide you with kind, helpful, and understanding service. Our location is definitely convenient for those who want to explore Pub Street and the surrounding entertainment options. Thank you for your positive feedback, we appreciate it and look forward to see you again soon. Best regards,Mony Reach Angkor Hotel

10/10 - 훌륭해요

NAOMI

2023년 10월에 1박 숙박함
답변 제공: Beley 님, 2023년 11월 13일
Dear NAOMI,Thank you so much for your positive feedback. We are really appreciated and hope to have the opportunity to welcome you back in the future and provide you with an even better experience and full services. Thank you again for choosing to stay with us. Best regards,Beley and Mony Reach Angkor Family

10/10 - 훌륭해요

Henriette Gerd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fint og pænt hotel i centrum af siem Riep, venlig betjening
2023년 10월에 2박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 10월 20일
Dear Henriette Gerd Kristensen, We're so glad you had a positive experience at our hotel! We strive to provide our guests with a comfortable and enjoyable stay, and we're always happy to hear that we're succeeding. Thank you for taking the time to leave a review, and we hope to see you again soon!Best regards,Mony Reach Angkor Team

10/10 - 훌륭해요

MASAKI

2023년 9월에 1박 숙박함
답변 제공: Mony Reach Angkor Team. 님, 2023년 9월 30일
Dear MASAKI,Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed your stay with us and that our team was able to make your experience so memorable. We hope to have the pleasure of welcoming you back again soon. Best regards, Mony Reach Angkor Hotel

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
2020년 9월에 2박 숙박함
답변 제공: Mr, Beley 님, 2020년 9월 21일
Dear valued guest. thanks for choosing Mony Reach Hotel as your home away from home. We are so concerned to about your stay that you did not satisfy your need without leaving us any comments and just leave us low score. This could not help us to find out any solutions and improve our weakness. However, we wish all the best for your next trip. Best regard, Mony Reach

10/10 - 훌륭해요

KAYOKO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
リピートしたいホテルです。
スタッフの方々の笑顔がとても素敵で、英語もほとんど話せない私も、どうにか滞在できるくらい、親切にしていただきました。 連泊のサービスdinnerもおいしくいただきました。 ハッピアワーを楽しみにしていたのですが、予定していた日に、滞在者が少なくcloseとなっていてとても残念でした。 清潔さの評価を下げたのは、部屋はとてもきれいだったのですが、水回りが良くないのか、バスルームのどぶ臭いような臭いが気になりました。 部屋は広くてもったいないくらいでした。 一年前にシェムリアップ滞在時は、大きなホテルで、フロントまでも遠かったので、こちらのホテルはこじんまりしているし、ナイトマーケットが近いので選びましたが、選んで良かったです!
2020년 2월에 4박 숙박함