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홀리데이 인 익스프레스 사우스 벌링턴, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 489개" "
평점 8 - 좋아요. 1001개 이용 후기 중 330개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 109개" "
평점 4 - 별로예요. 1001개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 33개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Brittany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean property. Wish the pool had towels available.
2024년 3월에 1박 숙박함
답변 제공: NIcole W. 님, 2024년 5월 11일
Dear Brittany, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay. We are happy to hear that you found our property to be clean. We appreciate you also letting us know where we fell short. We apologize for any inconvenience caused by the lack of pool towels on the pool deck. Please know that your feedback is invaluable to us and will be shared with management in effort to ensure a better guest experience moving forward.

10/10 - 훌륭해요

Scott

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very clean and in good condition. Staff was very pleasant and helpful. Room was clean and updated. Would stay here again.
2024년 5월에 1박 숙박함
답변 제공: Nicole W. 님, 2024년 5월 4일
Dear Scott, Thank you for taking the time to share your feedback. We appreciate your lovely review and are thrilled to hear that you enjoyed your stay. We would love to have the opportunity to welcome you back for a future stay. Warm Regards, Nicole

8/10 - 좋아요

Kristie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great
2024년 4월에 1박 숙박함
답변 제공: Nicole W. 님, 2024년 4월 26일
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and would love to welcome you back for your next visit to the Burlington area.

10/10 - 훌륭해요

Myla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff (especially the dream team Rohan and Nicole) were absolutely lovely, and any staff we encountered in the halls were exceedingly pleasant and welcoming. They even gave us eclipse glasses! The room was spotless even when my mom went around with a clorox wipe just in case (literally the wipe stayed white, even on top of the headboard where no one cleans), and it was quiet and comfortable. I intend to return, and I HIGHLY recpmmend this hotel to anyone visiting the Burlington area.
2024년 4월에 3박 숙박함
답변 제공: Nicole W. 님, 2024년 4월 15일
Dear Myla, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that we were able to provide a quiet and comfortable stay! Please know that your feedback is invaluable. We appreciate your wonderful comments about our hotel and team. We work hard and love what we do! We are so happy that showed through. We would love to have the opportunity to serve you again. Sincerely, Nicole W.

10/10 - 훌륭해요

Monica

2024년 4월에 2박 숙박함
답변 제공: Nicole W. 님, 2024년 5월 4일
Thank you for your wonderful review! We would love to welcome you back for a future stay!

10/10 - 훌륭해요

Eric

2024년 4월에 2박 숙박함
답변 제공: Nicole W. 님, 2024년 5월 4일
Thank you for your wonderful review! We would love to welcome you back for a future stay!

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were especially gracious and accommodating during the busy solar eclipse stay. Erin, in management was in particular a huge help to my family as we navigated the area. Erin is a true asset to the Holiday Inn Express. Highly recommend this hotel.
2024년 4월에 1박 숙박함
답변 제공: Nicole W. 님, 2024년 4월 13일
Dear Paul, Thank you for taking the time to share your experience with us at Holiday Inn Express South Burlington. We are thrilled to hear that you enjoyed your stay. We appreciate your wonderful comments about Aaron, our General Manager. We couldn't agree with you more! We are so lucky to have her. Sincerely, Nicole W.

10/10 - 훌륭해요

Shane

2024년 4월에 2박 숙박함
답변 제공: Nicole W. 님, 2024년 5월 4일
Thank you for your wonderful review! We would love to welcome you back for a future stay!

6/10 - 괜찮아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very clean and comfortable. Great breakfast and amenities. Unfortunately, the room heater and air conditioner was so loud we had to unplug it and our room got very cold. It was impossible to sleep with ut on thumping and making a racket. Staff was nice.
2024년 4월에 3박 숙박함
답변 제공: Nicole W. 님, 2024년 4월 10일
Dear Jennifer, Thank you for taking the time to tell us about your recent stay with us. We are delighted to hear that we were able to provide a comfortable stay. We are so happy you enjoyed breakfast and our other amenities. We are so sorry the heating unit in your room did not meet expectations. Please know that your feedback is important to us. We will share your comments with management to ensure the heating unit is operating properly. Sincerely, Nicole W.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff did a great job with a full house during the days of the April 2024 eclipse. Thanks for all of your hard work.
2024년 4월에 1박 숙박함
답변 제공: Nicole W 님, 2024년 4월 10일
Dear Mary, Thank you for taking the time to share your experience with us! We are thrilled we were able to be apart such a memorable experience! We appreciate your positive comments about our team. We certainly work hard but enjoy every step. It was a pleasure having you stay with and we would love to welcome you for future stays to the Burlington area. Sincerely, Nicole W.

10/10 - 훌륭해요

Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: NIcole W. 님, 2024년 4월 7일
Dear Karen,Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed your stay with us. We looked forward to welcoming you back soon. Sincerely, Nicole W.

6/10 - 괜찮아요

Kelsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I did not like that lights above the closet, tv, and bed were on without us asking or being told how to turn them off. Took us about 20 minutes to figure it out and we were trying to get to sleep. I was also told pool closed at 10pm but alls we could hear from our room was what sounded like teenagers yelling while jumping and playing in the pool. Again this kept us up when we had a cheer competition for 9:00am and drove 3 hours to get here. There was also no tissues but empty tissue containers. And with only one elevator available it made it a hassle with waiting and walking all around to get to the only working one.
2024년 3월에 1박 숙박함
답변 제공: Nicole W 님, 2024년 3월 3일
Dear Kelsey, Thank you for taking the time to tell us about your experience at Holiday Inn Express South Burlington.I want to begin by apologizing for the insolvencies you faced during your stay. Please know that your feedback is extremely valuable to us and will be shared with leadership. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Nicole W.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, clean, nice staff, good indoor pool (kids had fun).
2024년 2월에 2박 숙박함
답변 제공: Nicole W 님, 2024년 2월 25일
Dear Jason, Thank you for your wonderful review! We appreciate your positive comments about our hotel and staff. We also love to hear that the kids had fun! We would love to have the opportunity to serve you again in the future. Sincerely, Nicole W.

8/10 - 좋아요

Paul

2024년 2월에 2박 숙박함
답변 제공: Nicole W 님, 2024년 2월 20일
Dear Paul, Thank you for your review! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole W.

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ski trip
Recently remodeled. Excellent hearty breakfast with gluten free options. Our room was well appointed and clean. Hot tub spa felt good after skiing. All the staff was well trained to be friendly and proactively helpful.
2024년 2월에 4박 숙박함
답변 제공: Nicole W. 님, 2024년 2월 13일
Dear Ray, Thank you for your wonderful review! We appreciate your positive comments about our hotel and staff. It was an absolute pleasure to host your group and we would love you welcome you back during your next trip to the Burlington area! Sincerely, Nicole W.

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nicole W. 님, 2024년 2월 8일
Dear Bernard, Thank you for taking the time to leave us a wonderful review! It was a pleasure having you stay with us and we look forward to hosting you again in the future. Sincerely, Nicole W.

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were extremely clean and the breakfast was great. My only complaint would be the green water in the hot tub. Other then that it was a great experience.
2024년 2월에 2박 숙박함
답변 제공: NIcole W. 님, 2024년 2월 5일
Dear Amanda, Thank you for taking the time to share feedback with us about your recent stay. Thank you for your positive comments about our hotel and breakfast. We are so sorry to hear that the hot tub did not meet expectations. We will share your feedback with leadership. Sincerely, Nicole W.

6/10 - 괜찮아요

Tamarra

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
I didn’t like that in our room to turn on the heat it was through the fan the same fan that the air conditioned came out. It was so loud that I couldn’t sleep and it would constantly flip between cold and hot air. I did ask for some bed sheets and they provided that which helped. Apart from that the room is perfect, the pool and hot tub is great and I love the breakfast. I hope that they can fix the heating situation in the rooms.
2024년 2월에 1박 숙박함
답변 제공: Nicole W. 님, 2024년 2월 4일
Dear Tamarra, Thank you for taking the time to share your experience with us. I am so sorry to hear that the heating unit did not meet expectations. Your feedback is very important to us. We will share your comments with leadership in hopes of improving the guest experience moving forward. We would love to have the opportunity to host you again in the future. Sincerely, Nicole W.

10/10 - 훌륭해요

Brendan T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: NIcole W. 님, 2024년 1월 16일
Dear Brendan, Thank you for your great review. It was a pleasure having you stay with us! We would love to welcome you back for your next visit.Sincerely, Nicole W.

10/10 - 훌륭해요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay. Room was very clean and beds were soo comfy!
2024년 1월에 1박 숙박함
답변 제공: Nicole W. 님, 2024년 1월 15일
Dear Nick, Thank you for taking the time to share your experience with us. We appreciate your positive feedback about our hotel. It was a pleasure having you stay with us. We look forward to welcoming you back for your next visit. Sincerely, Nicole W.

10/10 - 훌륭해요

Dominique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: NIcole W. 님, 2024년 1월 12일
Dear Dominique, Thank you for your wonderful review! it was a pleasure having you stay with us and we look forward to welcoming you back for your next visit. Sincerely, Nicole W.

10/10 - 훌륭해요

Marielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent.
2024년 1월에 3박 숙박함
답변 제공: NIcole W. 님, 2024년 1월 9일
Dear Marielle, Thank you for taking the time to provide feedback. We appreciate your wonderful review! It was a pleasure having you stay with us, and we would love to welcome you back for your next visit. Sincerely, Nicole W

10/10 - 훌륭해요

patricia

2023년 12월에 11박 숙박함
답변 제공: NIcole W. 님, 2024년 1월 24일
Dear Patricia, Thank you for your wonderful review. It was a pleasure having you stay with us. We look forward to hosting you again. Sincerely, Nicole W.

6/10 - 괜찮아요

Jonathan 님, Montreal

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
At check-in, we requested a quiet room far from the elevators, and they gave us a room that was right next to the elevator so we had to go down and switch rooms. The heater and AC unit are very loud also. The only other negative aspect was that we could hear every single movement of the people staying above us. Squeaky beds and floors. Breakfast buffet was good and plentiful.
2023년 12월에 2박 숙박함
답변 제공: Nicole W 님, 2024년 1월 7일
Dear Jonathan, Thank you for taking the time to share your experience with us. I am so sorry to hear about the inconveniences you faced during your stay. We value your feedback and will share it with leadership to prevent issues like this in the future. Thank you again for your feedback. Sincerely, Nicole W

8/10 - 좋아요

Muhammad

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and noisy heating and cooling units need replacing.
2023년 12월에 7박 숙박함
답변 제공: Nicole W 님, 2024년 1월 7일
Dear Muhammad, Thank you for taking the time to share your experience with us. I am so sorry to hear that the HVAC unit in your room did not meet expectations. We will share your feedback with leadership to prevent issues such as this moving forward. Sincerely, Nicole W

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Nicole W 님, 2023년 12월 27일
Dear KevinThank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole W

10/10 - 훌륭해요

Richard 님, Palmyra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast wasn’t too good.
2023년 11월에 1박 숙박함
답변 제공: Nicole Welch 님, 2023년 12월 5일
Dear Richard, Thank you for taking the time to share your experience with us! I am sorry to hear that breakfast did not meet expectations. We'll share this feedback with our team members and use it as an opportunity for improvement in the future. It was a pleasure having you stay with us and we look forward to welcoming you back in the future.Sincerely, Nicole Welch

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice little hotel, pool area smelt a little funky. Hotel was clean and staff was friendly and helpful.
2023년 11월에 3박 숙박함
답변 제공: Lilly 님, 2023년 11월 28일
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 - 훌륭해요

Collette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like that the staff are so friendly and efficient. Always asking if they can be of help. The rooms are always clean and inviting...and they leave the lights on for you!
2023년 11월에 1박 숙박함
답변 제공: Nicole Welch 님, 2023년 11월 21일
Dear Collette, Thank you for sharing your experience with us! We appreciate your positive comments about our hotel and staff. It was a pleasure having you stay with us. We look forward to your next visit!Sincerely, Nicole Welch

10/10 - 훌륭해요

Louis M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great shower..
2023년 11월에 2박 숙박함
답변 제공: Nicole Welch 님, 2023년 12월 5일
Dear Louis, Thank you for taking the time to share your experience! We are so happy you enjoyed the shower. We are looking forward to welcoming you back at the Holiday Inn Express, South Burlington.

10/10 - 훌륭해요

Johanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Nicole Welch 님, 2023년 12월 5일
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole Welch

10/10 - 훌륭해요

beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Nicole Welch 님, 2023년 11월 18일
Dear Beth, Thank you for your great review. It was a pleasure having you stay with us. We look forward to welcoming you back in the future. Sincerely, Nicole Welch

8/10 - 좋아요

Clay

2023년 11월에 1박 숙박함
답변 제공: Nicole Welch 님, 2023년 12월 5일
Thank you for taking the time to provide your feedback! It was a pleasure having you stay with us and we look forward to your next visit! Sincerely, Nicole Welch

10/10 - 훌륭해요

Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Nicole Welch 님, 2023년 11월 15일
Dear Carmen, Thank you for your great review! It was a pleasure having you stay with us and we look forward to welcoming you back in the future! Sincerely,Nicole Welch

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice and big and well laid out. Bud was very comfortable. Only issue was the tub not draining. Not fun taking a shower in 3inches of cold water.
2023년 11월에 1박 숙박함
답변 제공: Lilly 님, 2023년 11월 17일
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. I'm very sorry you had to deal with a clogged tub! I will speak to maintenance and have them take care of this.Thank you for staying with us and we hope you will return soon

10/10 - 훌륭해요

Cordie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: Nicole Welch 님, 2023년 11월 12일
Thank you for your great review! We appreciate your feedback of our hotel and are delighted we were able to provide a comfortable experience. We look forward to welcoming you back during your next visit!Sincerely,Nicole Welch

10/10 - 훌륭해요

Matt

좋아요: 편의 시설/서비스
Friendly service and clean
2023년 11월에 1박 숙박함
답변 제공: Nicole Welch 님, 2023년 11월 12일
Thank you for your wonderful review! We appreciate your comments about our staff and hotel. We look forward to welcoming you back at the Holiday Inn Express, South Burlington.

10/10 - 훌륭해요

eric

2023년 11월에 1박 숙박함
답변 제공: Lilly 님, 2023년 11월 28일
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 - 좋아요

Hugues

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Nicole Welch 님, 2023년 11월 7일
Thank you for your review. We look forward to welcoming you back at the Holiday Inn Express, South Burlington!

10/10 - 훌륭해요

Harwinder

2023년 11월에 2박 숙박함
답변 제공: Lilly 님, 2023년 11월 28일
Thank you for taking the time to leave us your review! We're glad you enjoyed your visit to South Burlington. We appreciate you choosing Holiday Inn Express, South Burlington VT and look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Max

I visit Burlington a lot and this is a great hotel. Nice room and great bathroom.
2023년 11월에 1박 숙박함
답변 제공: Lilly 님, 2023년 11월 6일
Hi MaxThank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 - 훌륭해요

Linda

2023년 10월에 2박 숙박함
답변 제공: Lilly 님, 2023년 10월 31일
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 - 괜찮아요

Riley

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Lilly 님, 2023년 10월 30일
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was very welcoming. Especialy the woman in charge of the breakfast. Breackfast was good, many options, we really apreciated it.
2023년 10월에 2박 숙박함
답변 제공: Lilly 님, 2023년 10월 30일
Thanks for taking the time to provide your candid feedback regarding your room and the hotel. We appreciate your positive comments about our staff and amenities and look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Robert

2023년 10월에 1박 숙박함
답변 제공: Lilly 님, 2023년 10월 30일
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 - 훌륭해요

Raquel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bom hotel e cafe muito bom, e o melhor é que tem um restaurante italiano delicioso ao lado do hotel e com preços razoáveis, um risoto de parmesão maravilhoso 9 dólares. A piscina cheirava xixi em todo o ambiente. Não entrei rsrs.
2023년 10월에 2박 숙박함
답변 제공: Lilly 님, 2023년 10월 23일
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. Thank you for staying with us and we hope you will return soon

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room Location Issue, Very Disappointed
After traveling all day, arrived to find out the only room they said they had was on the 5th floor but the one elevator they had which went to the 5th floor was broken. The other elevator only goes to the 4th floor. So we had to take the elevator to the 4th, walk across to the other side of the floor and walk up the stairs with our luggage. Mind you I have a bad knee and was wearing a brace and my partner’s arm was in a sling from a shoulder injury. I told the desk clerk and asked if there were any other room and she said no. However a couple checked in right behind me so apparently there was at least one other room. I was quite upset especially since the room was $430. I felt trapped in my room since going up and down stairs is too much on the knee. We ended up not going out for dinner and eating the snacks we had brought for the car. Although I was very unhappy with my experience, I will say the room, hotel, & breakfast were satisfactory.
2023년 10월에 1박 숙박함
답변 제공: Lilly 님, 2023년 10월 23일
Hi JenniferWe are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very pleased with the hotel. I was upset they didn't clean my room but they made it right.
2023년 10월에 2박 숙박함
답변 제공: Lilly 님, 2023년 10월 18일
HI Jennifer!Cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable room and nice hot breakfast
Hotel was busy when we arrived at around 7 pm and room not ready. Several guests were waiting for rooms. We were told an hour wait but they called housekeeping shortly after and we were able to get a room in less than an hour. Staff was very considerate and professional
2023년 10월에 1박 숙박함
답변 제공: Lilly 님, 2023년 10월 16일
Thank you for taking the time to share your experience with us at Holiday Inn Express, South Burlington! Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. Thank you for staying with us and we hope you will return soon.

8/10 - 좋아요

ALAN

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lilly 님, 2023년 10월 16일
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.