When we got there to the original room, the sink and the towels were dirty, not to mention that the door lock was partially broken. We were then swapped to a separate room where we left our luggage room service was finishing setting up. When we got back, we noticed that they had left the door open with all our luggage inside and the bathroom was missing soap, shampoo, and conditioner dispensers. The shower handle key was also broken and the rooms phone did not work. We were also told that there would be hot breakfast, but upon arrival, they told us that it was grab and go instead.