4/10 - 별로예요
Jorge
가족 여행
2024년 5월 27일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at this property before and never had a problem which is why we are repeat guests. However, this time was different. The property needs some upgrades. There were some holes in the walls in the hallway. There was a maintenance issue and safety issues. Our bathtub was stopped up with water. Maintenance was gone. The front desk agent suggested he will send us drain-o for us to pour into the bathtub! Not only was it filled with water therefore drain-o wouldn’t work we had small children with us which is clearly a safety issue. We were not initially offered a different room nor a discount for the inconvenience of a basic amenity. My wife had to make a trip to the front desk to explain how this “solution” was unacceptable. The front desk agent then offered a new room afterwards. In the evening we were coming back from dinner and our key didn’t work. My wife got new keys made without any verification of identity for the room. He didn’t ask for ID or the name on the reservation! We could have been anyone! There is a sign in the bathroom that says, “ if you forgot something just call the front desk and we have complimentary items. The following morning my wife goes to the front desk to ask for a plastic laundry bag. The front desk agent tells her they don’t have such bags and gives her a garbage bag. She then asks for the location of the ice machine and the gentleman lets her know it’s broken and so there’s no ice available. This stay was quite a disappointment.
Jorge
2024년 5월에 2박 숙박함