로프트, 침대(여러 개), 벽난로 (Two Bedroom-King and Two Doubles) | 전용 주방 | 대용량 냉장고, 전자레인지, 쿡탑, 식기 세척기

소네스타 ES 스위트 투산 여행 후기

3 out of 5
소네스타 ES 스위트 투산
6477 E Speedway Blvd, Tucson, AZ

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 444개" "
평점 8 - 좋아요. 1000개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 122개" "
평점 4 - 별로예요. 1000개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 65개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Donghyung

가족 여행
2021년 4월에 7박 숙박함

8/10 - 좋아요

HYUN JUNG

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2020년 1월에 9박 숙박함

8/10 - 좋아요

Ashlee

🌠🌠🌠🌠
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Thanks for the great rating, Ashlee!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites Tucson soon, we'd love to have you back!

8/10 - 좋아요

Daniel Mark

좋아요: 직원 및 서비스
Charged for parking, daily!
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Daniel Mark, thank you for choosing to stay with us at Sonesta ES Suites Tucson. We perceive your concern regarding parking charges. We levy parking fees for enhanced security and maintenance. We would appreciate any suggestions you have for us as we're constantly seeking opportunities to improve. We look forward to welcoming you back in the future.

8/10 - 좋아요

Rony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasantly surprised by Sonesta ES Suites. I come to Tucson on business every few months and this was my first time there. I loved the layout of the property, like a small village with each building having its own private entrance. I loved the layout of the room. The bed was extremely comfortable, and the kitchen very convenient. I do understand their pet policy and unfortunately my room was right above someone who's dog barked half the night. But regardless, I will be back again.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Rony, it's fantastic to hear that you had a wonderful first-time visit at Sonesta ES Suites Tucson. We're delighted you found our unique village-inspired layout and accommodations to your liking, especially noting the comfort of our beds and the convenience of our kitchens. We regret hearing about the noise disturbance from a nearby pet and appreciate your understanding. We're looking forward to welcoming you again on your future business trips to Tucson.

6/10 - 괜찮아요

Rachel

가족 여행
좋아요: 직원 및 서비스
It was for one night need good price for space to share with in-laws it was dated but did for the night. Deposit very high for the place.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Rachel, it's appreciated that you highlighted the aspect of affordability at our hotel. We do strive to provide ample room for all guests and their travel companions. Please note that the deposit is in place to ensure a smooth stay for all guests. Your feedback regarding our interiors is valuable and we're consistently working to refresh our offerings. We hope to provide a more favourable impression on your next visit.

6/10 - 괜찮아요

Boungyob

가족 여행
Kind quite places ( some of night dog barked)
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Boungyob, thank you for sharing your experience. It's good to know you appreciated the tranquility of the location. We also acknowledge your comment regarding the occasional disturbance from a dog's bark in the night. It's crucial for us to maintain a serene environment for our guests, and we have procedures in place to manage situations of this kind. Thank you for choosing our hotel for your stay.

8/10 - 좋아요

Maia

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Maia, it's wonderful to hear that you had a positive experience at Sonesta ES Suites Tucson. We truly appreciate your rating and we look forward to your next visit. Thank you for choosing us.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Timothy, thank you for your high rating! It’s exciting to hear that your stay at Sonesta ES Suites Tucson was enjoyable. Our team members work hard to ensure our guests have a phenomenal experience. We look forward to hosting you again during your next visit!

10/10 - 훌륭해요

Wanda 님, Sierra Vista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice area of Tucson. Quiet and secure accommodation.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Wanda, thank you for your wonderful feedback! At Sonesta ES Suites Tucson, we always strive to provide our guests with a peaceful and safe environment. We're thrilled you found the area well-suited to your needs. We look forward to welcoming you back the next time you're in Tucson.

10/10 - 훌륭해요

Bridgette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the King Studio.The room was perfect for me..Very clean and safe area. The Staff were very nice and helpful.I enjoyed my stay.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Bridgette, it brings us immense joy to hear that you enjoyed your stay in the King Studio at Sonesta ES Suites Tucson. Our team members strive to provide both a clean environment and exceptional service. Knowing that you found the area safe and the room to be up to your liking means a lot to us. We appreciate your positive words and look forward to welcoming you again for another great experience.

6/10 - 괜찮아요

kevin

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Kevin, thank you for taking the time to rate your stay. It appears there were some aspects of your visit that didn't meet your expectations, and we apologize for any inconvenience. We rely on insightful feedback like yours to help us improve and aim for nothing less than 5-star experiences for our guests. Should you return, we hope we can exceed your expectations. Thanks again.

8/10 - 좋아요

Paloma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is good Nice place to stay. Thank you 😃
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Paloma, we're pleased to hear that you had a satisfying stay at Sonesta ES Suites Tucson. Thank you for recognizing our efforts in providing a comfortable and enjoyable experience for our guests. Your kind feedback is greatly appreciated. We look forward to your return.

8/10 - 좋아요

joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and surrounding areas was very beautiful
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Joshua, it's heartening to know you admired the aesthetic appeal of Sonesta ES Suites Tucson and its surroundings. We strive to provide a serene environment that complements our tastefully appointed property. We're glad you enjoyed your stay and look forward to welcoming you back.

4/10 - 별로예요

Arturo

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What the price that I paid it’s not worth, the property it’s too old they need remodel the apartment specially inside.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Arturo, we appreciate your feedback. While the property possesses a vintage charm, we understand how an updated aesthetic can enhance our guests’ experience. This constructive feedback plays a vital role in our continuous effort to improve. Rest assured, we're taking your comments into consideration about renovating the interiors. Thank you for taking the time to share your views.

10/10 - 훌륭해요

Danielle 님, Tucson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for families. Room and pool was clean
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the amazing rating, Danielle!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Tucson soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Nancy

2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Nancy, it's great to hear that you had a wonderful stay at Sonesta ES Suites Tucson. We're glad we were able to meet your expectations and hope to welcome you back on your next trip to Tucson. Thanks for choosing us for your stay!

2/10 - 너무 별로예요

Dave

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just very run down and old. Bathroom tub did not drain that quick. Had to wipe down the couch and bed.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Dave, we truly regret to hear about your recent experience. It's disheartening when our accommodations do not meet expectations. We're concerned about your feedback regarding the drainage and cleanliness, and want to assure you that we put high emphasis on maintaining our suites. Thank you for bringing these matters to our attention, as we're always seeking ways to improve.

10/10 - 훌륭해요

La Shanee

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
La Shanee, thank you for your stellar rating for Sonesta ES Suites Tucson. We're delighted to know your experience was satisfactory and we hope to continue to be your choice of stay when you visit Tucson in the future. Safe travels!

10/10 - 훌륭해요

daehee

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Daehee, thank you for taking the time to rate your stay at Sonesta ES Suites Tucson. We're thrilled to see that you had a 5-star experience! We hope to welcome you back soon for another outstanding visit.

8/10 - 좋아요

Alan Eduardo

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Estan muy descuidadas las instalaciones, necesita una remodelación
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Alan Eduardo, gracias por compartir tus pensamientos. Agradecemos saber que puede haber aspectos del mantenimiento de nuestra propiedad que podrían beneficiarse de un refrigerio. Su comentario proporciona una perspectiva útil mientras nos esforzamos por mejorar la experiencia de nuestros huéspedes. Esperamos darle la bienvenida nuevamente a Sonesta ES Suites Tucson y esperamos superar sus expectativas en el futuro.

10/10 - 훌륭해요

CARMEN LILIAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Carmen Lilian, it's delightful to learn that your stay at Sonesta ES Suites Tucson was enjoyable. Your happiness with the experience is our greatest reward. We very much look forward to your return visit.

8/10 - 좋아요

PEDRO

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Las instalaciones un poco viejas, le hace falta una remodelación, en especial el baño de la parte superior olía muy feo Podrían mejorar para seguir siendo una buena opción en Tucson
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Pedro, es un placer saber de ti. En Sonesta ES Suites Tucson agradecemos sus comentarios sobre las instalaciones y el tema específico del baño del segundo piso. Creemos en la mejora continua y sus conocimientos sirven como guía para realizar mejoras que garanticen una estancia cómoda. Tenga la seguridad de que estamos entusiasmados de seguir siendo una opción privilegiada en Tucson y sus comentarios nos ayudarán en ese sentido. Esperamos darle la bienvenida nuevamente para una estadía aún mejor.

10/10 - 훌륭해요

Greg

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thanks for sharing this perfect rating, Greg!We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Tucson! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Tania

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
stay was great, though the place could use some maintenance. one of the toilets didnt flush properly but other than that our stay was great
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Tania, we appreciate your high appraisal of Sonesta ES Suites Tucson. It's wonderful your stay was generally delightful, though we regret if any aspects did not satisfy entirely. Rest assured, our team will evaluate maintenance standards to ensure all in-room amenities are in optimal condition. We hope to welcome you back for an even better stay in the future.

8/10 - 좋아요

Barbara

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Barbara, thank you for your rating of the Sonesta ES Suites Tucson on Expedia! We're glad to know you had a satisfying stay and we'd love to make your next visit even more rewarding.

8/10 - 좋아요

Silvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Silvia, it's excellent to hear your positive feedback for Sonesta ES Suites Tucson. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is currently under renovation. It was perfect for the price. The staff was fabulous and very helpful. The room was perfect, clean and the bed was super comfortable. This hotel will be a 5 star once it is finished, it is just in the process of rebuilding at the moment. It is easily overlooked but the comfort of the room, the price and the kindness of the staff.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Sarah, we're delighted to know you found your stay at Sonesta ES Suites Tucson satisfactory. We're glad you found our team members helpful and appreciated the comfortable room. It's great to see you recognize the value we offer, and thank you for your patience as we improve our property. We look forward to serving you again.

10/10 - 훌륭해요

Tera

좋아요: 편의 시설/서비스
Very nice and comfortable!!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Tera, thank you for sharing your review. It's delightful to hear that you found Sonesta ES Suites Tucson to be a pleasant and homely place to stay. We look forward to having the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Michelle, we're thrilled to see you enjoyed your stay at the Sonesta ES Suites Tucson! Thank you for the top rating. Your support means a lot to us, and we hope to welcome you back soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well maintained, modern interior, kitchen for Cooking, comfortable bed. Crystal kindly and pleasantly fulfilled my request for a quiet room. Good price, would stay again.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Robert, thank you for sharing your positive experience at Sonesta ES Suites Tucson. We're delighted to hear that our modern interior, comfortable bedding, and in-room kitchen facilities positively contributed to your stay. It's also great to know that Crystal was able to fulfill your request with kindness and professionalism. We value your feedback and will certainly look forward to your return. Safe travels!

10/10 - 훌륭해요

Betty

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great each day.staff over the top good and very friendly 😊
2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Betty, it's delightful to hear that you had a pleasant time at Sonesta ES Suites Tucson. Knowing that you thoroughly enjoyed the breakfast offerings and felt the warm hospitality of our team members is rewarding. We strive to provide exceptional service to all of our guests. Looking forward to welcoming you back for another wonderful stay.

8/10 - 좋아요

Arvietta

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We stayed 4 nights and had to call front desk twice and when we left trash was still there bagged for pick up
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Arvietta, it's heartening to know you chose Sonesta ES Suites Tucson for your extended stay. We do regret hearing about any inconvenience you experienced regarding your trash pickup. Our team is dedicated to providing fresh and clean spaces for each of our guests, and it's evident we fell short in your case. Please be assured, we constantly strive to improve based on insightful feedback like yours. It would be our honor to better serve you in the future.

8/10 - 좋아요

Cornelia

2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Cornelia, it's great to see that your stay at Sonesta ES Suites Tucson met with your expectations. We appreciate your valuable rating and look forward to the opportunity of welcoming you back in the future.

8/10 - 좋아요

Byron

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Thank you for the 4-star rating, Byron!It's great your time at Sonesta ES Suites Tucson was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

Elizabeth

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Elizabeth, it's wonderful to see your top rating of Sonesta ES Suites Tucson! Thank you for choosing our hotel to be part of your journey. We hope to have the pleasure of welcoming you back in the future. Safe travels!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean
Location is quiet but room is not clean. Trash around room corner. Found hairs on bedsheet, pillows, table, shower, toilet, sink, etc. Got some bizarre rashes on feet after staying two nights. Bed is also worn out, not comfortable. Kitchen has cookwares but not well cleaned either (don’t even want to use).
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
We regret to hear about your recent experience and any discomfort you might have felt. It's disappointing that your room's cleanliness and bed comfort were not up to standard. The team takes pride in offering a clean and comfortable space for guests to unwind. It appears we fell short of that expectation during your stay. We understand your concern about the kitchen utensils' cleanliness and your overall comfort and restfulness. Rest assured, your comments are essential for us to enhance our guest experience. We hope for an opportunity to improve your perception in the future.

2/10 - 너무 별로예요

Carl

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
We appreciate the feedback, Carl.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I recommend this property to all those who need a full kitchen during their stay. Staff members were polite and helpful. The only complaint I have is that on two occasions maids neglected to clean my room but I was able to reschedule maid visits very easily.
2024년 1월에 10박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Luis, thank you for recommending Sonesta ES Suites Tucson especially for those needing a full kitchen. Our team members genuinely appreciate your kind mention of their helpfulness. Regarding your comment about room cleanliness, we ensure this is not a routine occurrence, and appreciate your flexibility in rescheduling for housekeeping services. We look forward to the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Marissa, thank you for your top-rated Expedia review. This clearly shows how much you enjoyed your stay at Sonesta ES Suites Tucson. We are thrilled to have met your expectations and look forward to welcoming you back in the future. Enjoy your travels!

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All were perfect
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Thank you for the excellent rating, Marco!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites Tucson! We look forward to hosting you again soon.

10/10 - 훌륭해요

Hanem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opcion para descansar despues de un largo dia de shopping, el desayuno es basico, limpio y buen servicio
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Hanem, es fantástico saber que Sonesta ES Suites Tucson le brindó un excelente lugar para relajarse después de un día de compras. También nos alegra que haya apreciado la limpieza y el buen servicio. Si bien nuestra oferta de desayuno es modesta, nos esforzamos por garantizar que satisfagan las necesidades de nuestros huéspedes. Gracias por compartir sus comentarios positivos. ¡Esperamos darle la bienvenida pronto!

10/10 - 훌륭해요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and safe. Full kitchen.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Justin, thank you for your highly positive remarks regarding your stay at Sonesta ES Suites Tucson. We're pleased to know that you appreciated our well-kept accommodations and the added convenience of a full kitchen. We look forward to welcoming you back on your next visit to Tucson. Safe travels!

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Thanks for the amazing rating, Lynn!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Tucson!

10/10 - 훌륭해요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the King suite with the fireplace. Very relaxing and I also loved having a kitchen.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Cindy, it's delightful to hear that you enjoyed your stay at Sonesta ES Suites Tucson. We're pleased that the King suite with its fireplace provided a relaxing ambiance, and that the in-room kitchen was a valuable feature for you. Thank you for taking the time to share your positive experience. We look forward to being your chosen hotel whenever you return to Tucson.

8/10 - 좋아요

Nathaniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Nathaniel, thank you for choosing to stay at Sonesta ES Suites Tucson. We're delighted you've had a satisfying experience. We strive to continuously improve, so any specific comments about your stay would be greatly appreciated. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Jamon

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
We appreciate the feedback, Jamon.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Súper recomendable
Espacios muy cómodos y limpios
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Manuel, es maravilloso saber que encontró comodidad en el ambiente espacioso y limpio de Sonesta ES Suites Tucson. Apreciamos sus comentarios y esperamos recibirlo nuevamente en su próxima visita.

4/10 - 별로예요

Danielle 님, Tucson

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Was disappointed I didn’t get the room I reserved, the deposit for the one night was ridiculous at $100. The front desk person was not very helpful when my room was wrong. Bedding made my daughter very itchy, sofa was like plastic, closet was broken, breakfast was not good at all.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Danielle, we regret to learn about your experience. It's always our intention to assign the room type booked and we understand how important this can be for our guests. We also acknowledge your concerns regarding the deposit and be assured that our team members are trained to provide superior service to respond effectively to all guest needs. We're sorry for any discomfort experienced with our bedding and furniture. Unexpected issues can sometimes occur, and we work hard to correct them promptly. Your feedback regarding breakfast helps us identify areas that need improvement. We look forward to an opportunity to provide a more fulfilling stay in the future.

10/10 - 훌륭해요

Kyra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Thank you for the fantastic rating, Kyra!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Tucson! We can't wait to see you again soon.