Dear HUNIN,Thank you for taking your valuable tie to review our resort.SereS Hotel own beautiful surrounding with natural view (rice field, jungle, river) therefore hotel will provide transportation to Ubud Centre at anytime with reasonable price USD 6/car/way within 10 - 20 minutes depending with traffic.As tropical paradise island you may encounter some wildlife, please call us if you need an assistance.As you may aware, most of our customers who stay at our 5 stars hotel give us excellent review score.Hope we have opportunity to serve you with better experience in future.

Dear Gilju,Thank you for such wonderful feedback toward our service & product.We look forward to welcoming you back to our resort in the nearest future.

Dear Sir/Madam, Thank you for staying with us and your excellent score is highly appreciated. Look forward to welcoming you back! With Best Regards,

Dear Sir/Madam, Thank you for staying with us and your great review is highly appreciated. We are glad to hear that you had enjoyed our hospitality. Look forward to welcoming you back! With Best Regards,

Dear Seongeun, Thank you very much for your long and detailed constructive feedback as it is highly appreciated. We took your comment in to our heart for our improvement. Kindly accept our deepest apology for our failure in delivering good service for you during the stay. After our long investigation, we found that our team didn't check your room horoughly on daily basis and didn't pay attention on the hangers. For that major in-disciplinary action, we have issued two Reprimand Letters for two Housekeeping Attendants as their last reminder. Should they make one small mistake, termination of employment will take place according to our internal policy. I really hope that you will come back to us so that we have an opportunity to showcase that we have improved. With Best Regards,

Dear Sir/Madam, On behalf of our team, I would like to express our gratitude for your recent stay with us. Your excellent review is highly appreciated. Our Resort is located about 4.5 kilometres from Ubud Town Centre where it takes about 15 minutes driving in normal traffic. During high season such July and August, the traffic going in to Ubud Town Centre is heavily congested where it may take more than 1 hour or 2. That's what made you feel that our Resort is too far away from the Town. Low season in Bali would be February, March, April, November and December. Look forward to welcoming you back! With Best Regards,

Dear Sir/Madam, Thank you very much for staying with us and providing excellent score for us. Look forward to welcoming you back! With Best Regards,

Dear Eunchae, Wow! 10 out of 10 whilst the score doesn't exist! Thank you is not enough for this overwhelming gratitude towards your kindness. We have full commitment to make sure all of our guests leaves happy like you had experience. We are so glad to hear that you had enjoyed the moment with us and our service delivery. Look forward to welcoming you back! With Best Regards,

Dear Oumarou,Thank you for spare your time, write such wonderful review. Thank you for giving us compliment in products & services. We look forward to welcoming you back at SereS Springs Resort & Spa, Singakerta !

Daer KASRA,Thank you for excellent review score.SereS Springs Resort is boutique experience beyond expectation. Your review will share to all associates to lift up their spirit in providing high level of services toward our customers.Hope we able to serve you another time at our beautiful resort.

Dear Tess,Thank you for sharing wonderful experience toward our products & services.I will share your positive review to all associates to motivate them providing excellent service in all the time.We look forward to welcome you back to SereS Springs Resort & Spa, Singakerta !Best Regards,Kunto SunarhadiFront Office Manager

Dear Calvin,Thank you for taking the time to share your experience with us on Expedia.Com. We genuinely appreciate feedback from our guests as it helps us to improve and deliver the best possible service.We are thrilled to hear that you enjoyed the luxurious of accommodations, attention to detail, beautiful room, stunning view, amenities as well dinning experience.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best Regards,Kunto SunarhadiFront Office Manager

Dear Amanda,Thank you that you had such wonderful time stay with us.We take pride in providing your personal preferences and strive even further for your Amazing Holiday in SereS Springs Resort & Spa, Singakerta.We look forward to welcoming you back to our resort in future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Kapil,Thank you excellent review scoreWe genuinely appreciate feedback from our guests as it helps us to improve and deliver the best possible service. Thank you for highlighted for kindess & polite of our associate. Definitely I will share with them your recognition & reward.Hope we able to serve you in the nearest futureBest Regards,Kunto SunarhadiFront Office Manager

Dear Shawn,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

Dear Harvey,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

Dear Christine,Thank you so much for taking the time to share your excellent review score.We are delighted to hear that you had such a memorable experience.Thank you once again for choosing SereS Springs Resort & Spa, and we hope to welcome you back for another unforgettable stay in the future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Jalees,Thank you so much for taking the time to share excellent review score.We are absolutely thrilled that you enjoyed your stay at nice place SereS Springs Resort.Hope we able to serve you another time.Best Regards,Kunto SunarhadiFront Office Manager

Dear Amirdzon,Thank You for excellent review score, and we will share your review to all associates in order to boost their motivation to do their best in serving all customer.We look forward to welcoming you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sarah,Thank you for sharing your mins experience during your stay with us in order to improve our products & services. We are thrilled to hear that you enjoyed the service of our associates, the relaxing & great service of SPA. Your feedback on unlocked doors, insects and food quality has been discussed, elaborated by General Manager and address it to related Departments for follow up. Your all feedback very valuable for us to enhance our offerings and services. We appreciate your suggestions and look forward to welcoming you back for an even better experience.Best Regards,Kunto SunarhadiFront Office Manager

Dear Christophe,Thank you for wonderful review score toward your experience in our product & service.I will share your excellent review to the rest of our associates to motivate and encourage them do their best to deliver service & product.Hope we able to welcoming you back at our Resort in the nearest future.Best Regards,Kunto SunarhadiFront Office manager

Dear Kamarudin,Glad to hear, you had wonderful experience stay at our resort, particularly stay at One Bedroom Villa.I would like to also take this opportunity to thank you for your kind recognition of our service and would like to come back in the near future.We are all looking forward to be serving you back soon for another memorable stay at SereS Springs Resort & Spa, Singakerta !Best Regards,Kunto SunarhadiFront Office Manager

Dear CLAUDIA,Greetings from SereS Springs Resort & Spa, Singakerta - Bali !Glad to read that you had a memorable stay with us and thank you so much for recognizing the genuine caring extended by our associates , wonderful Spa and comfortable our bed and enjoy priavte pool villa.I will personally share your great review and kind highlight with the entire team as I am sure it will further add an additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sidney,I would like to take this opportunity to thank you for choosing to stay with us and it is a great pleasure to welcome you to SereS Springs Resort & Spa, Singakerta.I would like to express our sincere gratitude for taking the time to give us excellent review score.Hope we able to serve you in the nearest future. Best Regards,Kunto SunarhadiFront Office Manager

Dear Subramaniam,It was a great pleasure to have you staying at SereS Springs Resort & Spa, Singakerta.Thank you very much for your excellent review score.We were delighted to know how much your enjoyed your stay with us.We look forward to welcome you back to our beautiful & peaceful resort in the very near future!Best Regards,Kunto SunarhadiFront Office Manwger

Dear Karim,Thank you for excellent review toward our service & product during your holiday at our resort.Hope we able to serve you another time at our beautiful resort.

Dear Monica,Thank you for your perfect review score.We are delighted to receive it, and proof all associates at SereS Springs Resort & Spa has been dedicated by providing excellent service and product.We look forward to serve you again in the nearest future while you are in Ubud.

Dear Roberto,Thank you for your review. It's fantastic to hear that you were enjoy with our service quality & product. The staff who make little surprise to celebrate on your wife birthday was amazing.Thank you for choosing us, and we hope to welcome you back at our resort in the near future

Dear Therese,It is our privilege to know that you had an excellent review score during your stay with us.Thank you for giving us the opportunity to contribute to a memorable moment. We are more than ever encouraged to continue our journey and to deliver personalized hospitality to our guests. Certainly, we look forward to welcoming you back at SereS Springs Resort in the nearest future.

Dear Errol,We would like to thank you for choosing our hotel as your accommodation during your recent visit to this beautiful island, and taking the time to share your memorable stay with other readers.We are very pleased to read that you appreciated the assistance of our staff and enjoyed the facilities provided as well as loved the breakfast and location close to Ubud Centre.Your comments on the service provided by our associates be shared.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to SereS Springs Resort & Spa, Singakerta.

Dear Marie,Thank you for your review. We're delighted to hear that you find our resort was clean and giving us such excellent review score.Hope we able to serve you another time at our beautiful resort.

Dear Alana,Thank you for your review. We're delighted to hear that you find our resort beautiful, with great facilities and breathtaking sunsets.We truly appreciate your compliments about our lovely and friendly staff who go the extra mile to make your stay special. We look forward to welcoming you back to our resort in the future.

Dear Rajesh,Thank you for stay with us and giving wonderful review score.We look forward to welcoming you back in the nearest future

Dear Vadim,Thank you for wonderful review for amazing in everything during your stay at our beautiful resort.Hope we able serve you another time at SereS Springs Resort & Spa, Singkakerta

Dear Bin,We're thrilled to hear that you had an excellent experience stay with us and that you found our friendly & thoughtful associates, clean room, with excellent buffet breakfast. In particular you were enjoy view on rice field, sunrise from the balcony.We hope to welcome you back for another great experience stay at our beautiful resort in the future.

Dear Sonia,Thank you very much by giving us excellent review score.It shows you were happy with our service & product.Certainly, we look forward to welcoming you at back to SereS Springs Resort & Spa

Dear Saleh,It's really great honor to receive your wonderful review score. We look forward to welcome you back at our resort in the future.

Dear Dylan,Thank you for excellent review score. We look forward to welcome you back at our resort in the future.

Dear Chidozie,We're delighted to hear that you enjoyed your stay at our resort, with all accommodating staff, good breakfast and amenities at 5 stars hotel level.We look forward to welcome you back at our resort in the future.

Dear Akimoto,Thank you for sharing your feedback during your previous stay at our resort.With regard to transportation service, you had communicated direct with local transport driver and seems there were some miss communication among yourself and driver. Sorry you didn't contact us to assist verify and clarify the problem. Transportation price list was available at Front Desk :One way drop or pick up service to Ubud Centre only IDR 80,000Half day tour IDR 540,000Full day Tour 650,000Referring to replenish bath mat I already reported to Housekeeping Manager for improvement.Front Office Agent is available and contactable 24 hours, for any minor or major issue please let us know.We would like to ensure guest satisfaction during their stay with us.Best Regards,Kunto SunarhadiFront Office Manager

Dear Ahmed,Thank you for giving us excellent review score.Hope we able to serve you at our resort not in long distance time.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sharath,Thank you for taking your time to share your experience stay with us at SereS Springs Resort & Spa, Singakerta.We take note on your constructive feedback on water water spilled from overflow infinity pool. As for geckos we are unable to control it as the villas facing to the natural view and direct to the garden landscape. However to ensure the geckos is non poisoning and unable to enter into your villa as the indoor area protect 2 doors : glass door & mosquitoes nets door.Thank you and hope we able to welcoming you back at our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Shobha,Thank you for wonderful review toward our service & product. Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sandra,It's become our great honor to receive such wonderful & excellent review from you.Our products & services delivery meets your expectation.I will share your review to all associates for their motivation and they will strive to provide best service towards our customers.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Maria,Thank you for excellent review score.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager