Attempted break-in at 2am by Hotel Staff.
From the start during check-in late at night, something was not right as the front-desk did not ask for ID to authenticate. About 2 in the morning, we hear someone trying to push the door loudly as if someone had a valid key card, but was not able given the metal lock was engaged.
By the time I turned on the lights, the person had left and called the front-desk from the room phone (busy line). After several attempts, I got a hold of front-desk. The front-desk apologized and mentioned there was a “mix-up” as they were not sure who was in my room and told me the key cards were deactivated. With the kids in panic after this experience, back to sleep.
The next morning, I dropped by the front desk . As it turns out, another member of the staff explained me that they had a “system malfunction” and that they were not sure who was in my room and they needed to check late at night. The front-desk apologized for the inconvenience.
This is the worst hotel experienced. To Holiday Inn Management:
(1) If indeed your reservation system malfunctions, your property should not operate until fixed.
(2) Before sending staff to enter a reserved room in the middle of night to “verify,” your staff should call the room phone. The front-desk mentioned they had knocked when I spoke during the next morning – which I disagree as we did not hear anything until the door was forced.
if your property cannot guarantee customer safety, your business should