외관

쉐라톤 스위트 필라델피아 에어포트 여행 후기

3.5 out of 5
쉐라톤 스위트 필라델피아 에어포트
4101b Island Ave, Philadelphia, PA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 438개" "
평점 8 - 좋아요. 1000개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 128개" "
평점 4 - 별로예요. 1000개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 104개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Sang gyu

2023년 9월에 7박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear M. Gyu, Thank you for staying with us and for your excellent rating. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost,General Manager

2/10 - 너무 별로예요

Ian

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk person at night Saketa was very rude and unprofessional. The parking lot was completely full every night, and cars were parked on the grass, on the sidewalk and anywhere else they could fit.
2024년 5월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 27일
Dear Ian, Thank you for choosing our hotel and reviewing your stay. We sincerely apologize for the level of service you received from one of our front desk associates. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the inconvenience you encountered with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you had this frustration during your visit. Thank you for bringing this to our attention, as we are always reviewing ways to enhance our parking management. We hope to have another chance to provide you with a better experience in the future. Warmest regards,Leadership Team

10/10 - 훌륭해요

Linmarie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me gusto mucho el cuarto parecia un pequeño apartamento. Muy comodo todo ... Me volveria a quedar sin dudarlo .
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 27일
Dear Linmarie, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations. We look forward to welcoming you again at Sheraton Suites Philadelphia Airport, and we wish you all the best with your travels.Warmest regards,Leadership Team

2/10 - 너무 별로예요

KASEYY

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Hotel staff was rude and limited dining options available. Hotel rooms are overpriced as well, nothing luxurious about this location.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 26일
Dear Kaseyy, Thank you for choosing to stay with us and sharing your review. We apologize for the behavior of some of our associates, as we are committed to improving our guest services on all levels. We will share your comments with our associates and appreciate you bringing this to our attention. We also regret your disappointment with the dining option, and we will share your feedback with our food and beverages team to see where we can improve. We are grateful for your valuable feedback and hope you will give us another opportunity to provide you with a more gratifying experience. Safe travels.Warmest regards,Leadership Team

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 26일
Dear Richard, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Suites Philadelphia Airport. We look forward to welcoming you back on your next visit.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Bruna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk person the most rude person I have met.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 25일
Dear Bruna, Thank you for choosing to stay with us and taking the time to evaluate your visit with us. We would like to apologize for the behavior of some of our front desk associates and thank you for informing us of this incident. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Warmest regards,Leadership Team

10/10 - 훌륭해요

Bill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to PHL
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 23일
Dear Bill, Thank you for the wonderful review of your recent stay at the Sheraton Suites Philadelphia Airport. We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest regards,Leadership Team

10/10 - 훌륭해요

Al

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service with a smile. Consistently a great stay
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 23일
Dear Guest, Thank you for choosing Sheraton Suites Philadelphia Airport and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our associates. This is what we strive to do every day, so we appreciate you acknowledging our efforts. It was a pleasure to host you, and we look forward to welcoming you again in the near future.Warmest regards,Leadership Team

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 5월에 4박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 22일
Dear James, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Warmest regards,Leadership Team

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I greatly appreciated that their airport shuttle ran every 20 minutes on the hour. Staff were friendly and nice. The room was clean and the bed was very comfortable. I will stay again.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 22일
Dear Paula, Thank you for sharing your review with regard to your stay at Sheraton Suites Philadelphia Airport. We are delighted to know you appreciated the convenience of our shuttle service and that you were pleased with our courteous associates and well-kept accommodations featuring relaxing beds. We look forward to your return and wish you all the best with your travels. Warmest regards,Leadership Team

4/10 - 별로예요

Terry

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff require training. While there multiple issues, the main concern is that the tub has no slip protection and I fell in the shower injuring my shoulder and head. When I reported it the front desk offered no assistance. Told me I could go to the hospital if I wanted.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 22일
Dear Terry, Thank you for choosing to stay with us and taking the time to evaluate your experience. We are sorry to hear about the unpleasant incident you had in the bathroom and the inconvenience this caused. We apologize for how our front desk associates handled this situation. We can understand the frustration this caused, as we are committed to providing our guests with warm and thoughtful hospitality. We appreciate you bringing this to our attention, and we will address this appropriately as we are committed to enhancing our guest services on all levels.Warmest regards,Leadership Team

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
On site restaurant/bar - friendly bartender Convenient to the airport
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 21일
Dear David, Thank you for choosing to stay with us at Sheraton Suites Philadelphia Airport and taking the time to share your review. We are delighted to read that our on-site restaurant and convenience to the airport enhanced your time with us. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

Lori L

2024년 5월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 19일
Dear Lori, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Sheraton Suites Philadelphia Airport. We'd love to host you again someday for yet another unforgettable visit.Warmest regards,Leadership Team

6/10 - 괜찮아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Handy to the airport. The bar was ridiculously expensive.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 20일
Dear Helen, Thank you for being our guest. We are pleased your proximity to the airport was perfect for your travel plans. However, we are sorry for not meeting your expectations with the bar. We will share your comments appropriately for a better guest experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Warmest regards,Leadership Team

10/10 - 훌륭해요

Megan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay! Room was clean, allowed us to check in early. Will definitely stay here again.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 13일
Dear Megan, On behalf of our team at Sheraton Suites Philadelphia Airport, thank you for the excellent rating. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. We are thrilled you loved our hotel and look forward to being your hotel of choice whenever you return this way.Warmest regards,Leadership Team

10/10 - 훌륭해요

Jason 님, San leandro

좋아요: 숙박 시설 상태 및 시설
Waa great
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 10일
Dear Jason, Thank you for the perfect review. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

8/10 - 좋아요

Shengyang

2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 8일
Dear Shengyang, We are glad you enjoyed your stay at Sheraton Suites Philadelphia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you back this way. Warmest regards,Leadership Team

6/10 - 괜찮아요

Stacey

2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 26일
Dear Stacey, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Warmest regards,Leadership Team

6/10 - 괜찮아요

edward

가족 여행
We had no breakfast since on Sunday morning it did not start until 7am and we had a 8am flight so we had none.
2024년 5월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 7일
Dear Edward, Thank you for being a guest at our hotel and sharing your feedback. We appreciate your overall rating for your stay, but we regret learning you were unable to take advantage of the breakfast at the in-house restaurant. We will convey your comments to the appropriate individuals to ensure a better outcome. We hope you will give us another chance to welcome you back in the near future.Warmest regards,Leadership Team

10/10 - 훌륭해요

kyle

2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 26일
Dear Kyle, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

10/10 - 훌륭해요

Joe C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything we needed after check-in was at the hotel.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 5일
Dear Joe, Thank you for your review regarding your stay at Sheraton Suites Philadelphia Airport. It was a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we are delighted our amenities and accommodations had a positive impact on your time here. Thank you again for your feedback, and we look forward to welcoming you back.Warmest regards,Leadership Team

10/10 - 훌륭해요

Andrew 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 5일
Dear Andrew, Thank you for the generous rating of Sheraton Suites Philadelphia Airport. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit.Warmest regards,Leadership Team

10/10 - 훌륭해요

Xitlalit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shawn at the front desk exceeded my expectations. Very friendly and accommodating
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 3일
Dear Xitlalit, Thank you for your recent stay at Sheraton Suites Philadelphia Airport and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Shawn. Thank you again, and we hope to have the opportunity to welcome you back very soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

KENNETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 4일
Dear Kenneth, Thank you for staying at Sheraton Suites Philadelphia Airport and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback as well as for recommending us and look forward to seeing you on your next visit.Warmest regards,Leadership Team

6/10 - 괜찮아요

carrie

2024년 2월에 3박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 20일
Dear Carrie, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warmest regards,Leadership Team

8/10 - 좋아요

Kenya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful. We enjoyed how spacious the room was. We will definitely book again if we are around that area of philly again.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 30일
Dear Kenya, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. We are particularly glad your spacious room provided the comforts you expected and that you enjoyed our modern decor and upscale hotel. We value your business and hope you will come back again to Sheraton Suites Philadelphia Airport. Warmest regards,Leadership Team

10/10 - 훌륭해요

Whitney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just what we wanted. Clean and quiet and close to airport with a shuttle that runs every 20 minutes.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Dear Whitney, Traveling can be difficult enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are thrilled to know that our modern accommodations were able to provide you with a comfortable and quiet stay and that you were highly impressed with our complimentary shuttle service to the airport. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Dear Anthony, Thank you for writing a review of your recent visit to Sheraton Suites Philadelphia Airport. We are thrilled you enjoyed your stay and your comments were a pleasure to read. We look forward to sharing your compliments with our team. Please come back and visit us soon. Warmest regards,Leadership Team

10/10 - 훌륭해요

Kelsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saketa is great and was so helpful during the check in process!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 28일
Dear Kelsey, Thank you for being our guest at Sheraton Suites Philadelphia Airport. We are devoted to enriching experiences for our guests through inspired service and our commitment to quality; we are delighted we achieved this during your stay. We appreciate your comments highlighting the dedication of Saketa. We look forward to your next visit whenever your travels bring you back to our city. Have a great day and travel safely.Warmest regards,Leadership Team

8/10 - 좋아요

Vashni

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Dear Vashni, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Suites Philadelphia Airport. We look forward to your return and wish you all the best with your future travels.Warmest regards,Leadership Team

8/10 - 좋아요

Katiria

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A very nice hotel. Well kept.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 26일
Dear Katiria, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Leadership Team

8/10 - 좋아요

Rosa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was good, nice and clean. It was a good stay.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 26일
Dear Rosa, Thank you for your kind words about Sheraton Suites Philadelphia Airport. We are thrilled to hear that you found our hotel very clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you again soon.Warmest regards,Leadership Team

4/10 - 별로예요

Lilia

별로예요: 직원 및 서비스
Me cobraron dos veces el costo Pedi q me llevaran cobijas por q la habitacion era para 3 personas y no me llevaron nada la primera noche Y el una de las habitaciones no hicieron la limpieza del cuarto y lo peor el internet super malo
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 25일
Dear Lilia, Thank you for choosing to stay with us. We genuinely apologize for the service concerns you encountered and that we were not responsive to your needs. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We are also sorry that there were internet service issues during your stay. We appreciate you bringing this to our attention and also for your patience. Moreover, we are also disappointed to learn about the billing concern that you are having. We will share your feedback appropriately.Warmest regards,Leadership Team

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Clean
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 5월 5일
Dear Aaron, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Sheraton Suites Philadelphia Airport. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

JERMAINE 님, PHILADELPHIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place... always quiet and clean
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 23일
Dear Jermaine, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. Thank you very much for the terrific comments about peaceful and spotless accommodations. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

4/10 - 별로예요

Asaph

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was dirty, had stained and ripped carpets etc. The staff were okay, not very friendly. Didn’t even ask if my experience was a great one. Won’t be going back there again.
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 23일
Dear Asaph, Thank you for your candid feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We truly regret your disappointment regarding your concerns with the upkeep of our property and the level of service you received from our associates. Your feedback is invaluable, and we will immediately address this matter with appropriate individuals to improve our guest comfort and experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Brendaliz

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beds were in poor condition
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 21일
Dear Brendaliz, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warmest regards,Leadership Team

6/10 - 괜찮아요

James 님, Glenolden

2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 22일
Dear James, Thank you for sharing your rating regarding your recent visit. We hope your overall stay was pleasant; however, we regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Adelmira

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lobby area was dirty. The curtains and lampshades had tears. But most importantly the person checking us out (T. Williams) was incredibly rude. She rolled her eyes at us and told us she did not have time for us when we asked her to print a receipt with our names (both names). The prior night we stayed at Palomar downtown and they were much friendlier and did print a receipt with both of our names without a problem.
2024년 4월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 19일
Dear Adelmira, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Furthermore, we are sorry if our lobby area was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Gregory

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is dated and is poorly maintained. A loud party was being held in the room next to ours and the room wreaked of marijuana.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 18일
Dear Gregory, Thank you for your candor. We regret our hotel did not meet your expectations and apologize for the disturbances from nearby guests. We continuously aim to maintain our hotel's environment, and we recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 - 훌륭해요

Adolphus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff, both mornings and evenings, were very accommodating. The housekeeping ladies were very kind as well. It was a very pleasant stay.
2024년 4월에 3박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 17일
Dear Adolphus, Thank you for the wonderful review of Sheraton Suites Philadelphia Airport. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Warmest regards,Leadership Team

4/10 - 별로예요

Qian 님, Any city

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The place is close to airport and the shuttle bus runs every 20 minutes helped in my case. However, the room was terrible for soundproof and the checkin staff was not friendly. I gave a two star for the location and transportation to airport
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 16일
Dear Qian, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning that you were pleased with our close proximity to the airport and the convenience of our shuttle service. However, we hope you will accept our apologies for the noise disturbances which inconvenienced you. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area, so we may have the opportunity to better your stay.Warmest regards,Leadership Team

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of the best hotels I’ve stayed at in a long time.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 16일
Dear Todd, It is such a pleasure to earn such a wonderful title! Thank you for mentioning how much you loved your stay with us. All of us at Sheraton Suites Philadelphia Airport, appreciate your very generous compliments. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Warmest regards,Leadership Team

10/10 - 훌륭해요

Iraklis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 16일
Dear Iraklis, Thank you for the generous rating. It is rewarding to know you loved your stay! All of us here at Sheraton Suites Philadelphia Airport, look forward to making many more great memories with you. Warmest regards,Leadership Team

6/10 - 괜찮아요

Diana

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Our experience during this stay exemplifies the importance of positive staff. The location is convenient, the room was nice and spacious, and generally we had a good stay. Bartender was friendly and morning front desk clerk was great. However, both the afternoon and evening clerks were rude. Customer service matters.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 15일
Dear Diana, Thank you for your evaluation. We are glad you were pleased with our accommodations and convenient location and that you had an overall pleasant experience with our associates. However, we apologize for the behavior of some of our team members. We understand your disappointment, and your feedback will be reviewed with the team members to ensure these concerns are not repeated. This is not typical of our service, and we hope you will see this for the isolated incident that it was. We hope to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 15일
Dear Robert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we hope to see you again soon. Warmest regards,Leadership Team

10/10 - 훌륭해요

ibironke

2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 13일
Dear Ibironke, Thank you for the wonderful rating for Sheraton Suites Philadelphia Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

John

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right near the airport which makes it real easy
2024년 4월에 4박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 10일
Dear John, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Sheraton Suites Philadelphia Airport with fellow reviewers online. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff were very pleasant
2024년 4월에 3박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 10일
Dear Mark, It was a pleasure to read your fantastic review of the Sheraton Suites Philadelphia Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for staying with us, and we hope to be your hotel of choice every time your travels bring you our way.Warmest regards,Leadership Team

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 9일
Dear Stephen, Thank you for this generous review! Providing an exceptional stay to every guest is what we strive for every day, and your feedback is a wonderful validation of our efforts. We are excited to have the chance to impress you once again during your next visit to Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team