Seongbuk-gu 4 Stars Hotels

"It was a mom and son trip to visit universities, see some family and reconnect with Seoul and Korea after experiencing loss. I had asked for a view of Namsam tower months earlier with no response and then asked again right before we arrived... I spent quite a bit on a twin suite so thought it could be considered, or at least communicated that it wasn't available - but nothing. I thought the hotel was amazing - good location, clean and we really liked our room but the communication was lacking so it hindered the experience. Also, I think as a Korean Canadian who is fluent in Korean, it's somewhat insulting to speak Korean to front desk staff and then be spoken to in English, as if my accent or level is not good enough - it's actually a bit insulting so that was another point that didn't make the experience very positive. I would consider coming back as the hotel itself is nice and well located, but I hope these items, however small they seem, can be improved. "

"Good location if you want to stay in Gangnam, Seoul."

"Can be better "

"Clean room, comfortable bed. "

"I stayed with my family of three kids and we had an incredible time. Staff was so nice and location was great! So may good options and close to transportation. We enjoyed our stay so much. "

"everything was so good. The staff was so friendly and always helpful. "

"I was staying there but it was not good. I made a reservation because I could have breakfast but when I arrived at Shilla Stay Mapo Hongdae. I felt something strange when I said I couldn’t have breakfast. I made a reservation at Severance Hospital because l am sick. Shilla Stay staff told me l shouldn’t smoke, so I was very happy, because I have got allergic to cigarettes. I expected no one to smoke. However, I moved to a room first night because of the smell of cigarettes there and l protected many times but the smell of cigarettes still lingered and my cough was everynight and I have never slept peacefully due to headaches and coughs. I asked for a headache pill because I didn’t have one, but they said they couldn’t give it to me. I had a hard time during the two weeks stay. I was encouraged to move only rooms when I complained to staffs. Suffering from cigarettes, I came back unprotected. Due to my health problems, l also got insurance during my stay at Shilla Stay Mapo Hongdae. They didn’t help cigarettes smell. I feel like l just wasted money and l have been living in a cigarettes hell. "

"Staff was amazing from the get go. I had some questions prior to our stay and they responded To my emails right away. We stayed here for 2 nights only but of the 3 hotels I booked in Seoul and Jeju, they had the best service, from the front desk to the security staff. Accessibility to the Lotte mall and airport a huge plus!"

"Location was convenient enough to several major attractions. Room was clean, everything functioning as expected. Great water pressure for shower."