Sheung Shui 4 Stars Hotels

"Clean and very pleasant. Many options for breakfast."

"Big room, beautiful property, nice staff"

"This hotel is very well located. This was my second stay. They have a food court at the basement level, which has some excellent food. Great prices as well. The staff are always helpful. We had an issue with the pillows. 1 was very soft and the other very high and firm. When my partner asked for any other solution he wasn't helped much. I went back later in the pm and spoke to a young man who came up with a solution. I received however, 2 quilts?!!. I then left a note for the cleaner who serviced our rooms. They changed it. The room itself was comfortable and cleaned every day. The only downside is the very thin door and walls. I could hear every door bang, conversation in the corridors or in the adjacent rooms. This did wake me up a few times."

"Prime location, easily access to transits. Clean room and property. Helpful and friendly staff. The hotel charges on shower caps for $5 which is quite expensive"

"from cleanliness to friendly staff very accomodating service is superb"

"The hotel offers a value alternative to the other chain hotels in Hong Kong. The location is not the most convenient for shopping or nice restaurants, but taxis are always available. The harbor view rooms have been recently redone vs the city view rooms which are showing their age. Also the city view room had a damp AC smell. The hotel restaurant had a nice breakfast and dinner buffets plus an a la cart menu. The major issue I had was when booking a reservation online I accidentally entered the wrong date and clicked confirmed before realizing it. I canceled the reservation and rebooked for the correct dates. After my arrival and speaking with hotel management they refused to refund my $500 USD for the wrong dates!!! I will not be staying at this hotel again."

"Not sure when this property opened. It is in as new condition. Room was not large, but made perfect use of available space. Perfect for a night in transit at Hong Kong International Airport. After receiving booking confirmation the hotel provided very specific information regarding the free shuttle along with other options to get to the property. Shuttle worked well in both directions."