Covent Garden 5 Stars Hotels

"From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough choices of fruit/meats/cheeses which for a hotel of this standard sadly lacked."

"Helpful check in room upgrade helpful staff great location "

" I recently stayed at the Middle Eight hotel and unfortunately had a very disappointing experience upon departure. After check-out I left my luggage in storage and went out before my flight. Shortly after, I realized that I had accidentally left a sealed box of premium cheeses in my room. The items were fully closed and vacuum-sealed. I returned to the front desk and spoke with Saq, who kindly checked with the team and informed me that the housekeeper had already taken the items and could return them in about 40 minutes. Unfortunately, I had to leave for the airport and could not wait. What troubled me most was not the mistake, but the handling of it. I was clearly told that my belongings were with a staff member who had taken them. In a hotel of this level, personal items left in a room should be placed in the lost and found, not taken home by staff. I contacted the hotel about this issue a week ago and, disappointingly, no one has responded. This situation left me feeling extremely uncomfortable and disappointed with the way it was handled."