In Kapparae, a hotel needs to offer a certain number of upscale features to be designated 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches such as welcome gifts.