In Lajo, a hotel needs to offer a specific amount of high-end conveniences to be rated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional standard of service. You'll enjoy things like in-room massages, nightly turn-down services and concierge services. Some may also offer extra touches such as welcome gifts.