In Namanga, a hotel must offer a certain number of high-end conveniences to earn a 5-star rating. These can include on-site gyms, spas and saunas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches such as welcome gifts.