In Ogamul, a hotel must provide a certain number of upscale amenities to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer additional touches like a welcome gift.