Passeier Valley 5 Stars Hotels

"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Room was clean and had good aminoties, staff were very helpful and the breakfast buffet was of good quality."

"STAFF IS REALLY SPECIAL"

"There was so much to do at the resort. We enjoyed the vast amount of options for swimming and spas, it was very relaxing. There was also so many activities to keep us busy when we wanted some adventure. The food was excellent and the staff were great during our stay. "

"Everything good, room was lovley , parking simple, view amazing. Downside: the tv only in german no subtitles, the steam room opens late @1pm which is annoying for someone like me who starts day early. For luxury hotel nobody helped with luggage or offered. Breakfast $40/person. They need to offer free apples or something small for the non big meal breakfast eaters. "

"Nice place and nice staff. Had to pay for sending a jacket they had, without my knowledge, offloaded from the inside of the car, not trunk, and hanged it in a closet. Would have been nice for them to pay the transport but OK."