Flawless guest service characterizes every 5-star hotel in Pongnae-ri. From the minute you step through the door, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massages. On top of that, hotels have to feature upscale conveniences to be entitled to a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.