In Pugo, a hotel must provide a certain number of upscale conveniences to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches like welcome gifts.