Outstanding guest service is at the heart of every 5-star hotel in Sanma. From the minute you step through the door, staff attend to your every need, whether arranging customized tours or providing in-room massage treatments. Plus, hotels have to feature upscale conveniences to meet the standard for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.