Upcountry Maui 5 Stars Hotels

"there was nothing about our experience that made it feel luxurious. First, the online check in system did not work, which meant that we had to do traditional check in and wait in line for that. there were only two people working check in, with a line of guests waiting, while there were three concierge members not doing anything at the time. then when we checked into our room, which was supposed to be a two bedroom suite, we found the connecting door was not unlocked, and we had to make a phone call to get that resolved. Then upon using the pool, we found out that the pool heater was broken and would not be functional our entire trip. Given that it was unseasonably cool, this was quite an issue. Next, on a day when it was warm enough to utilize the beach, upon asking for 5 towels for the five members of our party (not an extreme request) at the towel hut, I was met with disdain and the comment " I am running short of towels" and a blank stare. He finally gave me five towels after a moment of silence. This is not my problem, but the problem of the resort if there are not enough towels to serve one towel per guest. Finally, on day of check out, I asked for a late check out for two hours after check out, and was only able to get one hour, and not even offered any solution that would work, such as changing rooms or paying extra, just told "no". While none of these are huge issues by themselves, as a composite, they added up to an experience that did not meet the luxury one expec"

"Not the quality it use to be. Many better options to choose from in the area. Service is mediocre. Spa and gym are very nice."

"nice hotel but not amazing would say the pool and amenities felt lacking. Pretty expensive for what it is"

"Last night on an extended trip to Asia, stopped over in Maui. A perfect end to our trip (despite the inclement weather). We have always stayed in the Ka'anapali area of Maui, but due to weather Wailea was better option for this trip and The Four Seasons didn't disappoint. Would definitely consider staying again on our next trip to Maui."