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Hotel Palacio Mundo Imperial

4.0 star property
Family-friendly Acapulco resort connected to the convention center, a quick walk to La Isla Shopping Village

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Photo gallery for Hotel Palacio Mundo Imperial

6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby
Hallway
Reception
6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Popular amenities

  • Hot Tub
  • Pet friendly
  • Bar
  • All inclusive
  • 24/7 front desk
  • Breakfast available
The current price is ₩160,033
₩210,573 total
includes taxes & fees
Aug 3 - Aug 4

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Club 89 King Bed Resort View

Club 89 King Bed Resort View | 1 bedroom, premium bedding, in-room safe, desk

Club 89 King Bed Resort View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

1 bedroom, premium bedding, in-room safe, desk

Club 89 Double Beds Resort View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 Double Beds Diamante View

1 bedroom, premium bedding, in-room safe, desk

Club 89 Double Beds Diamante View

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite King Size Bed Resort View

1 bedroom, premium bedding, in-room safe, desk

Master Suite King Size Bed Resort View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 78 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

Deluxe King Size Bed Resort View | 1 bedroom, premium bedding, in-room safe, desk

Deluxe King Size Bed Resort View

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

One Bedroom Penthouse King Size Bed Diamante View | 1 bedroom, premium bedding, in-room safe, desk

One Bedroom Penthouse King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 114 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

Club 89 King Size Bed Diamante View | 1 bedroom, premium bedding, in-room safe, desk

Club 89 King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Resort View

Junior Suite King Size Resort View | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite King Size Resort View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 52 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds Diamante View

1 bedroom, premium bedding, in-room safe, desk

Superior Double Beds Diamante View

8.6 out of 10
Excellent
(60 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 36.4 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Superior King Size Bed Diamante View

8.6 out of 10
Excellent
(38 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Master Suite King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 78 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds + Concert Included

Superior Double Beds + Concert Included | 1 bedroom, premium bedding, in-room safe, desk

Superior Double Beds + Concert Included

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Beds Resort View

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Beds Resort View

8.8 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Luxury with View

1 bedroom, premium bedding, in-room safe, desk

Room Luxury with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe with View

1 bedroom, premium bedding, in-room safe, desk

Room Deluxe with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Luxury with View

1 bedroom, premium bedding, in-room safe, desk

Room Luxury with View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with View

1 bedroom, premium bedding, in-room safe, desk

Suite Junior with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe with View

1 bedroom, premium bedding, in-room safe, desk

Room Deluxe with View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with View

1 bedroom, premium bedding, in-room safe, desk

Suite Junior with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Luxury

1 bedroom, premium bedding, in-room safe, desk

Room Luxury

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Master with View

1 bedroom, premium bedding, in-room safe, desk

Suite Master with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Luxury with View

1 bedroom, premium bedding, in-room safe, desk

Room Luxury with View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with View

1 bedroom, premium bedding, in-room safe, desk

Room Superior with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior with View

1 bedroom, premium bedding, in-room safe, desk

Room Superior with View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master with View

1 bedroom, premium bedding, in-room safe, desk

Suite Master with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Premium with View

1 bedroom, premium bedding, in-room safe, desk

Suite Premium with View

  • Sleeps 2
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About the neighborhood

Map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931

What's nearby

  • Forum de Mundo Imperial - 3 min walk - 0.3 km
  • La Isla Shopping Village - 7 min walk - 0.6 km
  • La Bonfil Beach - 5 min drive - 6.0 km
  • Playa Revolcadero - 6 min drive - 6.7 km
  • El Revolcadero - 7 min drive - 7.9 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

Restaurants

  • ‪Café Punta del Cielo - ‬1 min walk
  • ‪Tarascos - aeropuerto - ‬9 min walk
  • ‪Juan Valdez Cafe - ‬1 min walk
  • ‪Carnivore - ‬2 min walk
  • ‪Rino´s Casa Napoli - ‬13 min walk

About this property

Hotel Palacio Mundo Imperial

Upscale family-friendly resort near La Isla Shopping Village
Located close to Playa Revolcadero, Hotel Palacio Mundo Imperial provides 2 poolside bars, a swim-up bar, and a terrace. Indulge in a massage, a body scrub, and a manicure/pedicure at Elan Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Enjoy the health club, as well as activities like beach volleyball. Guests can also expect to find designer stores on site, a coffee shop/cafe and a garden.
You'll also find perks like:
  • 6 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), 3 outdoor tennis courts, and supervised childcare (surcharge)
  • Wedding services, a front-desk safe, and a 24-hour front desk
  • A porter/bellhop, multilingual staff, and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 814 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra amenities include:
  • Childcare services and free infant beds
  • Rainfall showers, free toiletries, and hair dryers
  • 46-inch flat-screen TVs with digital channels
  • Balconies, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Similar properties

Front of property - evening/night

Princess Mundo Imperial

  • Pool
  • All inclusive
  • Pet friendly
  • Restaurant
8.0 out of 10, Very Good, 1,000 reviews
The price is ₩194,288
₩251,679 total
includes taxes & fees
Aug 3 - Aug 4
Princess Mundo Imperial

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 to 420 for adults and MXN 210 to 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Acua
  • Carnivore
  • La Moda
  • Marché
  • Mizumi

Things to do

  • 3 outdoor tennis courts
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 250 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Frequently asked questions

Does Hotel Palacio Mundo Imperial have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 7:00 AM–8:00 PM.

How much does it cost to stay at Hotel Palacio Mundo Imperial?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Palacio Mundo Imperial on Aug 3, 2025 start from ₩160,033, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Palacio Mundo Imperial pet-friendly?

Yes, Hotel Palacio Mundo Imperial allows dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of MXN 1500 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Palacio Mundo Imperial?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Palacio Mundo Imperial?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Hotel Palacio Mundo Imperial?

Some rate plans available at this resort are all-inclusive.

Where is Hotel Palacio Mundo Imperial located?

This family-friendly Acapulco resort is located near the airport, 0.4 mi (0.6 km) from La Isla Shopping Village, and within 6 mi (10 km) of Playa Revolcadero and Bahía de Puerto Marqués. Majahua Beach and El Revolcadero are also within 9 mi (15 km).

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Hotel Palacio Mundo Imperial Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 49 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Martin Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
Good food, clean place and friendly staff, safe atmosphere.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amalia

Liked: Cleanliness, amenities, property conditions & facilities
Good time there
Stayed 1 night in May 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel
Stayed 2 nights in Feb 2025

8/10 Good

Taaren

Liked: Staff & service, amenities, property conditions & facilities
We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Ivonne Anezki

Liked: Amenities
Todo excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Raul

Liked: Amenities
Excelente
Stayed 2 nights in Mar 2025

6/10 Okay

Marcela Galindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Apr 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025

8/10 Good

anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Stayed 4 nights in May 2025

6/10 Okay

Anik

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2025

4/10 Poor

seferino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concert outside my window... Noise was awful.
Stayed 1 night in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Jimmy

ok
Stayed 1 night in Jan 2025

6/10 Okay

Fernando

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Stayed 2 nights in May 2025

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, amenities
I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alejandro Rangel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel ,la comida muy rica ,mucha variedad,los restaurantes de especialidad 10 de 10, el paquete all inclusive muy completo ,los alientos en la alberca muy buenos con un menú extendido para ser en zona de alberca ,el club de playa nos encantó por que está a tan solo 5 minutos del hotel y hay un camión que te lleva por parte del hotel (incluido en el hospedaje ). A mis hijas les encantó .volveremos .
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel en general nos gustó, fuimos en familia y pasamos un buen rato. Sin embargo, sí notamos falta de mantenimiento en algunos detalles como el aire acondicionado, la puerta del baño y la luz de la entrada de la habitación. Además, el todo incluido tiene horarios muy limitados, y para las comidas hay que hacer reservación, lo cual no resulta tan cómodo si no encuentras a la persona para hacer la reservación y si el teléfono de la habitación no sirve (como fue en nuestro caso). A pesar de eso, el personal fue amable y el lugar tiene potencial.
Stayed 2 nights in Jul 2025

6/10 Okay

Alma Luz

Liked: Amenities
Es notable que están recuperándose de los impactos de huracanes, sin embargo hay básicos que no están trabajando de manera adecuada. Siempre nos bañamos con agua fría a pesar de haberlo reportado a la administración. No hubo una solución al problema. La calidad de los alimentos en en club de playa no es bueno, sin embargo en los restaurantes del hotel la comida es muy buena, en especial las cenas. Recomendable con algunas áreas de oportunidad de mejora
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bastante bueno las instalaciones adecuadas, limpieza adecuada. Lo único es que no cuentan con frigobar ( al menos en mi habitación. Lo solicité y quedaron en enviarlo pero nunca llegó )
Stayed 2 nights in Jul 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo excelente el servicio y la estancia, algo que me molestó es que yo estaba en plan todo incluído, pero cada que pedía algo (comida o bebida) tenía que dar mi nombre, fecha y firma, y me daban un ticket donde venía el precio como si lo hubieras comprado,
Stayed 3 nights in Jul 2025