외관

라 팜 로얄 비치 호텔 여행 후기

4.5 out of 5
라 팜 로얄 비치 호텔
No. 1 Bypass, Accra

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 371개 이용 후기 중 97개" "
평점 8 - 좋아요. 371개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 371개 이용 후기 중 55개" "
평점 4 - 별로예요. 371개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 371개 이용 후기 중 25개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

CHAEWON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

jun 님, lekki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice
nice

8/10 - 좋아요

choi 님, lekki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
good

8/10 - 좋아요

Noelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

2/10 - 너무 별로예요

UTSUMI

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
部屋のライトが消えたり、電気がとまったり、と非常に不便でした。その事をレセプションに伝えても対応は遅く、不親切であり、ホスピタリティーは最低だと思いました。ラパームは数回宿泊していますが、次回は他のホテルを選ぶつもりです。
2024년 5월에 4박 숙박함
답변 제공: Angela 님, 2024년 5월 21일
Dear Utsumi, Thank you for taking time to review our hotel. We sincerely apologize for your experience and we promise to do better if given another chance.We would be delighted to see you again .

10/10 - 훌륭해요

ERIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great facilities—very clean, well-appointed, and secure. In addition, great customer service and care, particularly, the tourism agency, ABLE LLC. Thank you!
2024년 5월에 6박 숙박함
답변 제공: Angela 님, 2024년 5월 21일
Dear Erin, We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with us .We look forward to welcoming you soon.Thank You

6/10 - 괜찮아요

Mohamed

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beach
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Erik

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great employees and service!
2024년 4월에 16박 숙박함
답변 제공: Angela 님, 2024년 5월 9일
Dear Erik ,we are very pleased to know you enjoyed your stay with us. Looking forward to welcoming you again .Kind Regards

8/10 - 좋아요

Theresa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Dining was very good. Check out was not smooth. Beautiful and save property. Overall enjoyable experience for a person traveling over seas. Would return again.
2024년 2월에 5박 숙박함
답변 제공: Angela 님, 2024년 5월 9일
Dear Theresa, We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with us .We look forward to welcoming you soon.Thank You

10/10 - 훌륭해요

Anja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Personal ist sehr freundlich. Einzelnes müsste am Gebäude, bzw in den Zimmern renoviert werden. Die Dusche hatte kaum Wasser, Schubladen im Bad fielen auseinander.
2024년 3월에 4박 숙박함
답변 제공: Angela 님, 2024년 4월 23일
Liebe Anja,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir freuen uns, dass Sie sich während Ihres Aufenthalts willkommen gefühlt haben. Wir entschuldigen uns aufrichtig für Ihre Erfahrung und werden an den Problemen arbeiten. Das Hotel hat mit einigen sanften Renovierungsarbeiten begonnen und die Zimmer werden bald auf den neuesten Stand gebracht. Nochmals vielen Dank und wir freuen uns, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße

2/10 - 너무 별로예요

Giulia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property is really run-down and scandalously overpriced. My room had a broken sliding door onto the verandah (which was also in a bad state), so it was sealed and I could not let fresh air in. As the window and bathroom had no other form of ventilation, the room did mot meet basic health and safety standards. When I asked to change room, I was told this was not possible. The breakfast is also terrible - limited selection and low-quality food
2024년 3월에 2박 숙박함
답변 제공: Angela 님, 2024년 3월 5일
Dear Giulia, Thank you for taking time to review our hotel. We sincerely apologize for your experience and will work on the issues. The hotel has started some soft refurbishment and the rooms will be quite updated soon.Thank you once again and we look forward to hosting you once again. Kind regards,

8/10 - 좋아요

Carey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff treated us very differently on our two stays here. We check out for a few days, traveled, then came back. The 2nd time we checked in we we do much better then the first time. The lady was way friendlier and offered us a cold drink which was wonderful on that hot day.
2024년 2월에 1박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Carey,Thank you for staying with us at La Palm Royal Beach Hotel.We sincerely apologize for the experience you had during your first check in .We are glad to hear the second experience was better. We look forward to exceeding your expectation on your next visit.Once again thank you for staying with us .Thank you

8/10 - 좋아요

Jacqueline

2024년 2월에 3박 숙박함

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice the only complaints was getting bit by mosquitoes at night.Staff was excellent.Room was cleaned regularly
2024년 1월에 2박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear George,We are pleased to hear you had a nice stay.We do apologize for getting bit by mosquitoes at night and hope our housekeeping resolved it by spraying your room.Moving on ,we will be more proactive to prevent such experience .Once again thank you for staying with us Thank you.

10/10 - 훌륭해요

Carey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed at this property two separate times in one week and had a very different experiences when we checked in both times. I’d have to say the second check in that we had on Friday was much better than the first one. Everyone was very efficient and we were offered a cold drink, which was greatly appreciated.
2024년 2월에 2박 숙박함
답변 제공: Angela 님, 2024년 2월 20일
I am very sorry to hear that you had two different check in experiences.We pride ourselves in exceeding guest expectations and we will ensure to do better the next time.We look forward to welcoming you during your next visit.Thank You

6/10 - 괜찮아요

Gerard

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs refurbished
2024년 2월에 3박 숙박함
답변 제공: Angela 님, 2024년 2월 20일
Dear Gerald,We hope you had a pleasant stay.We truly appreciate your feedback .Management has taken note of it and will do well to work on it.Thank you.Angela

6/10 - 괜찮아요

Gyimah

별로예요: 숙박 시설 상태 및 시설
It was excellent 6yrs ago when I visited and they had an amazing breakfast buffet. This time around, property didn’t seem well maintained and their breakfast was just standard.
2024년 1월에 2박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Gyimah,It is our pleasure to have you re visiting us after these years. Breakfast variety concern has been shared with management and we will do our best to improve upon it. Management is also doing its best to gradually keep the property well maintained and in good shape.We hope to exceed your expectation during your next visit .Once again thank you for staying with us .

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. Better access to the beach without having to wait for a guard would have been nice though.
2024년 1월에 6박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Craig,Thank you for staying with us at La Palm Royal Beach Hotel.We are pleased to hear about your wonderful experience.We apologize having to wait for a guard . Safety of our guest is of topmost importance to us hence the engagement of the guard.Thank you

8/10 - 좋아요

DR CHANDRAPRAKASH

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast needs an improvement..
2024년 1월에 5박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Dr Chandraprakask,We sincerely appreciate your review.We will work towards improving our breakfast menu.Thnak you .

8/10 - 좋아요

Akwasi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Wow…such a beautiful hotel. It’s at the beach and also in a very convenient location . Not too far from city center and the airport. Just a few minutes drive. I love my stay here. I will always choose here over any beach hotel in Accra.
2023년 11월에 2박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Akwasi,We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with.We look forward to welcoming you soon.Thank You

4/10 - 별로예요

Tieranny

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was good and the rooms have adequate size and amenities. Although the property is close to the beach there is no access to the beach from the property. The one gate had a padlock during my stay. Service was frustratingly slow. In order to get towels and toilet paper it took 4 phone calls, 2 visits to the front desk, and 8 hours. We had ants in our bed and had to explain why we could not continue to sleep in the room after the bed had been sprayed but the sheets not changed. Once our room was changed we were in a room that the lights periodically turned off and on, the bathroom windows was not completely installed so it let in mosquitoes, and the adjoining room doors were left unlocked. In order to get the adjoining door “locked” it required multiple calls to the front desk, three people coming to look, and finally a maintenance worker nailed the door shut. Needless to say I would not recommend this hotel.
2023년 12월에 8박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Tieranny, Thank you for taking time to review us. We sincerely apologize for the experience you had at our hotel. We will look into all the issues raised and put in place the needed corrective measures to ensure this does not happen again. With regards to the beach, it is locked and open to only in-house guest, it is also a security measure to prevent outsiders from using it as an entry point into the hotel. We do hope you will visit us and give us a chance again the next time you are in town. Thank you once again for staying with us.

8/10 - 좋아요

Moiz

좋아요: 편의 시설/서비스
Labadi beach is a nice area. The hotel is on a sprawling property with various activities to keep busy with. The room suite was nice as well. As a default they should keep insect spray in the rooms as I had to call housekeeping to get one. Also, I was fortunate to have two bathrooms as the shower head in one burst out from the connection due to the high pressure. There did not seem to be a clear walkway to the beach from the hotel property or backyard. Food was pleasant. It is a taxi ride away from the city center. Overall I did like the hotel.
2023년 12월에 1박 숙박함
답변 제공: Angela 님, 2024년 2월 27일
Dear Moize, Thank you for your reveiw . We are pleased to know you had a splendid stay and we also sincerely apologize about the issue of insects . We will look into the issue raised and put in place the needed corrective measures to ensure this does not happen again. With regards to the beach, it is locked and open to only in-house guest, it is also a security measure to prevent outsiders from using it as an entry point into the hotel. We look forward to welcoming you again.Kind regards

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Freda

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great layout. Enjoyed dining near the Gulf. Comfortable rooms
2023년 11월에 2박 숙박함

4/10 - 별로예요

MASASHI

별로예요: 숙박 시설 상태 및 시설
The tap water was so cloudy that I couldn't take a shower or bath, or even wash my face.
2023년 11월에 1박 숙박함
답변 제공: vida 님, 2023년 11월 13일
Sorry for the bad experience we are working on it to rectify the problem.This happened because of water leakage in one of our chalets.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Hillary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
If you’re looking for a place to stay that is in Greater Accra and close to the airport, this is it! Most of the staff are incredibly nice and helpful. The pool and grounds are absolutely stunning. The Ghanaian restaurant is phenomenal. After seeing other hotels in the area, this one could use a major room update (it’s like it was from the 70s). I ended up unplugging the lamps in my room because they either shocked me or would spark when I turned them on. The breakfast buffet was a 4/5 but the staff working the breakfast shift were inattentive. They often stood in the corner and it felt really awkward to ask for coffee or water. If on a budget and if wanting to enjoy a beautiful pool area, this is a decent stay.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Michael

2023년 10월에 8박 숙박함

10/10 - 훌륭해요

Kingsley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place friendly environment good choice of breakfast
2023년 10월에 1박 숙박함

8/10 - 좋아요

YOUNES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 4박 숙박함
답변 제공: Eugenia 님, 2023년 9월 27일
Thank you so much much . Hope to see you again soon.

8/10 - 좋아요

Joerg Andreas

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The service in the restaurant is a desaster
2023년 9월에 1박 숙박함
답변 제공: Eugenia 님, 2023년 9월 27일
Please we are sorry for the unpleasant services rendered . We promise to surprise you on your next visit. kind regards

4/10 - 별로예요

Fiona

2023년 9월에 2박 숙박함
답변 제공: Eugenia 님, 2023년 9월 27일
Thank you for the compliment .Kind regards

6/10 - 괜찮아요

tonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Furniture in rooms is outdated , needs iron and board , refrigerator was not working properly, up date to Smart T.V . There’s not entertainment. Why was there a Covid 19 Charge to everything at this property? There’s no Covid 19 if so why was there no mask , No PPP . This charge needs to be Stopped
2023년 9월에 6박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks for the mail.We do appreciate your concerns and promise to work on it before your next visit.Thanks once again with love .Kind regards

8/10 - 좋아요

Casanawo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agréable
2023년 9월에 2박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks so much for the mail.We are grateful for having a pleasant and pleasurable experience.Hope to hear from you soon.Kind Regards

10/10 - 훌륭해요

Nelson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very welcoming. There is also a shuttle service to and from the airport
2023년 9월에 4박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks for the mail .We do really appreciate your satisfaction on our facility.Looking forward to welcome you once again .Kind regards

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gross
Friendly and helpful staff and decent food. Otherwise, a very disappointing hotel. The lock on the door to my room malfunctioned intermittently throughout my stay - it would read my card, but not unlock. I suspect this was probably related to the fact that the locks on several of the rooms around me looked like someone had tried to pry them off, with deep gauges in the door around the locks, and cardboard backing for the lock where you'd usually find wood. The room itself was eh. Fine, but not worth what they charge. The sink was clogged and wouldn't drain. There was a leak coming from somewhere that left a pool of water on the bathroom floor. The beach is basically a garbage dump. The hotel's one saving grace would be that the grounds and pool area are nice. With a dingy room and beach, I thought I'd enjoy the evening reading by the pool to at least enjoy the grounds. Within 10 minutes I was solicited by three prostitutes. I don't see how this can happen without the hotel allowing it. All in all, clearly a hotel with friendly staff, but poor management that are doing little to nothing to maintain the place, and allowing prostitutes to harass guests who try to enjoy the outdoor spaces.
2023년 9월에 1박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks for the mail. We are very sorry for the challenges you had during your stay in the hotel . We promise to fix all these issues respectively. once again sorry for the inconvenience caused .We love you and hope to see you soon.we appreciate your views .Kind regards

10/10 - 훌륭해요

Jolanta

2023년 8월에 11박 숙박함
답변 제공: Eugenia 님, 2023년 9월 27일
Thanks for contacting La-Palm Royal Beach Hotel.Looking forward to welcome you

8/10 - 좋아요

Jones

출장 여행
좋아요: 직원 및 서비스
A Pleasant West African Experience
Overall stay was satisfactory. Breakfasts were excellent with good variety. Front staff were excellent and very courteous, as well as professional. All staff members were generally respectful, courteous an willing to assist as best as possible. Ambience of the lounges and rooms was reasonable. Overall experience was pleasant.
2023년 8월에 5박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks for the mail. We are very pleased to know you have enjoyed your stay.Looking forward to welcome you to our hotel .Kind Regards

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel is old and maintenance is poor. Had to change three rooms in 5 days because of poor drainage in face tabs and shower. In the last room I spent the night with a door unlocked as it was in a poor state and could not be easily fixed.
2023년 8월에 6박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks so much for the mail. We do really appreciate your concerns. we promise to work on all issues to satisfy you on your next visit. Sorry for the inconvenience caused .kind regards

8/10 - 좋아요

OLABIMPE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good. One of their staffs was extremely rude and she is not supposed to be a customer facing agent. The manager came to apologize though, but what she did shouldn't have happened in the first place. Overall, a good place to be.
2023년 8월에 7박 숙박함
답변 제공: Eugenia 님, 2023년 9월 15일
Thanks so much for your response . we apologize on behalf of the staff . we promise we will give you the best of stay in your next visit.

10/10 - 훌륭해요

Richard

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Danee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay as everyone was extremely kind and accommodating. When there were issues with our room, we had them recognize them before we did and they made adjustments including switching our room for a lighting issue. The breakfast buffet had a great selection of local and international foods including an in-site chef for crepes and omelettes. The Ghanaian restaurant outside has a nice ocean breeze and good drinks. My son loved the pool.
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Abiodun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walk on the beach was great with spots to hangout
2023년 6월에 2박 숙박함

8/10 - 좋아요

Eric

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

8/10 - 좋아요

Carey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved that the property was beautiful, clean and safe. Staff at breakfast each morning was very friendly and helpful. I paid for late checkout but then could not get back into my room and when I called the front desk, they weren’t very helpful. Our room was cleaned each morning and always looked beautiful when we returned.
2023년 5월에 7박 숙박함

8/10 - 좋아요

Kwadwo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly & Helpful staff
All the staff are super friendly and helpful. They make this hotel special.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Satoru

좋아요: 직원 및 서비스
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스
The property is beautiful,and peaceful. The food variety was excellent and the overall service was excellent.
2023년 4월에 6박 숙박함