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팔마 호텔 여행 후기

2 out of 5
팔마 호텔
Spintex Road, Sakumono

이용 후기

6.2
평점 10 - 훌륭해요. 15개 이용 후기 중 3개" "
평점 8 - 좋아요. 15개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 15개 이용 후기 중 2개" "
평점 4 - 별로예요. 15개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 15개 이용 후기 중 3개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

5.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Prince

좋아요: 청결 상태, 객실의 편안함
Good
2020년 2월에 1박 숙박함
답변 제공: FRED 님, 2020년 2월 17일
we are grateful for your feedback

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A better service this time.
The room they gave me was unkept at the time I checked in. So I requested for another one. Honestly, the second option was way better than the former. But in all of it, I must say that my stay was memorable one and much better compared to that of 2018.
2019년 8월에 3박 숙박함
답변 제공: Fred L 님, 2019년 8월 7일
Thank Michael, we are very grateful for the review and wish to do even better on your next visit.

10/10 - 훌륭해요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful weekend relaxation it was.
My trip was a wonderful one. There’s no disturbance ones your room is occupied. The only thing I didn’t find appealing was housing keeping duties. I was expecting my room to be tidy every morning upon sunrise. For two nights there was no cleanup done. But the entire services they provided was warm.
2018년 8월에 2박 숙박함
답변 제공: Fred 님, 2018년 8월 22일
We are grateful that you chose our hotel for your relaxing moment. we make it a point to always make your visits memorable through taking action on your feedback. we are thankful.

6/10 - 괜찮아요

Chinmay

There were no water drinking glass in the room, no cupboards, no drawers, no electronic safe, Tea Kittles are rotten completely, Tea, Coffee & Sugar sachets are not sufficient. Must say the Manager of Hotel Ms. Micheal she was extremely helpful.
2018년 5월에 5박 숙박함
답변 제공: Michelle 님, 2018년 6월 13일
Dear Sir, We are truly grateful for your feedback in order to help us improve. Kindly note the room you had booked was of our lowest rate. All of which listed above can be provided for an extra fees. Regardless of the upgrade we provided you free of charge we hope you enjoyed however our service and the upgraded room you were put into. We hope to see you again soon, Many Thanks

2/10 - 너무 별로예요

Nana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함
답변 제공: Michelle 님, 2018년 1월 31일
Hello Nana, We are saddened that you did not enjoy your stay with us after rating us 1 out of 5. My name is Michelle and I am the General Manager. I would like to know what caused you such an unpleasant experience. Your response would be of great value to us, as our aim is to improve to become of great service to you. Many Thanks

2/10 - 너무 별로예요

eyram 님, harstad norway.

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dårlig. Dirty room and bathroom. Dårlig ventilert.
2017년 12월에 4박 숙박함
답변 제공: Fred Loglo 님, 2017년 12월 20일
we appreciate your feedback as a very useful took for correction and training. Precaution has been taken to avert this experience in future. Thanks again. Fred

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad experience.
After cleaning the bathroom, still it stinks always. The beds are very uncomfortable. Internet service is not at par. Every Sunday there is church on 3rd floor, so the noise will make you wake up at 7 in morning. I strongly recommend everyone to stay away from this hotel. Over all 1 out of 5, one also I am giving to this place is due to good staff.
2017년 11월에 6박 숙박함
답변 제공: Fred Loglo 님, 2017년 12월 20일
We have taken note of your feedback and appreciate your courage to give us this review. Particular attention is being given to all the issues raised to ensure you don't experience this again. Sorry for the inconveniences. Thank you

4/10 - 별로예요

LJ

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Work in progress
A little out of town, cable tv didn't work, but overall comfortable and reception was very polite.
2017년 6월에 3박 숙박함

6/10 - 괜찮아요

Sola

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
could do better
The place needs a refresh

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Nana 님, Maryland

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My nice stay at Paloma
My stay was nice. The hotel was clean and the staff very attentive to your needs. Breakfast could use more variety. I especially liked your internet service being free. It is a hidden gem in Accra.
Dear Nana, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to read that our guests appreciate our product and offerings. We thank you for your patronage and look forward to welcoming you back to Paloma Hotel Spintex, Accra. Warm regards, Isami

10/10 - 훌륭해요

Shabange 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice place that is close to shopping
It was a wonderful experience. The staff members were courteous, friendly and really helpful.
답변 제공: Isami 님, 2016년 6월 1일
Dear Patience, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to read that our guests appreciate our product and offerings. We thank you for your patronage and look forward to welcoming you back to Paloma Hotel Spintex, Accra. Warm regards, Isami

8/10 - 좋아요

Emily 님, London

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A very decent hotel
The hotel is in a ideal location, very clean and staff are friendly. Breakfast has a good variety and the local area can provide all the delicious Ghanaian cuisines. Room service prices are steeper, and lack of wifi connections in the room was also a nuisance because the staff could not resolve the issue. But overall a pleasant stay.

4/10 - 별로예요

NB 님, MA

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
A nightmare
I had the shock of my Life when i was told at the Hotel that they can't Honor my bookings with Expedia because they have not received a booking confirmation from Expedia even when i showed them a copy of the email i received from Expedia on my bookings. After many hours with the Hotel staff I had to pay out of pocket for the room. The Hotel staff where poorly trained and did not know what they where doing when it comes to bookings with Expedia. Expedia should be carefull with the Hotels they do business with as it cast negative light on them
답변 제공: Fred Loglo 님, 2016년 10월 26일
Thank you very much for bringing your concerns and frustrations to our attention. we are indeed sorry for the troubles you had to go through due to our bureaucracy. we have taken note accordingly and have reviewed our processes to ensure no other person experiences this kind of situation ever again. Thank you

4/10 - 별로예요

unhappy 님, W kansas City

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never would I suggest this.
Power outage there, A/C didn't work, bed was small and uncomfortable.
답변 제공: FLK 님, 2015년 5월 4일
There is a National power crisis in Ghana but the hotel has a stand by generator that is always switched on within seconds any time the national feed goes off . our AC are always serviced and are always in good condition except a sudden breakdown which we believe was the case here. out of several guests who use our rooms, there are little complaints with regard to bed nor comfort. we however respect his feedback and appreciate him for airing it.