Positive:
The site is ideal, as the hotel is in the middle of the central area of Bole. Overall, the service was great. Food was good, although the choices were limited, there was extra care in making sure you get what is available. The staff, including the cleaning staff, security & shuttle service staff, were very accomodating and friendly. I think the flexible staff are the best assets of this hotel. I certainly will stay there again, if and when I get a chance
Nees Improvement:
The breakfast area requires more organization such as clean table clothes, at least one regular person to address customer need etc. The last day of our stay, we had to wait for almost 15 minutes to get coffee because there was not anyone in the room except the breakfast cook. Although I am not sure if it is a hotel issue or a general Internet service provider issue, the Internet in the rooms of upper floors is as good as non-exitent. Dont count on checking-in in your own room.