Felt like we arrived through a back entrance, but once inside the foyer was decorated nicely for Christmas. Staff at the desk were not as welcoming, not rude, just aloof. Shocked to hear about additional costs to use the safe in our room & for towels. It was cheaper to buy a towel.The welcome drink was a nice touch, though.
We wanted a twin room, but there was no way to separate the beds. They were so uncomfortable (hard, lumpy, noisy) that I ended up sleeping on the sofa (which had stains) for the whole weekend anyway. I'm kind of glad we opted for the suite, so we could do this. There was a very pointless window in the bedroom. An interesting view of a busy roundabout greeted us from the balcony. It wasn't overly noisy, on the 3rd floor. The air conditioning controls were only on or off, not adjustable. The fridge was in a cupboard which couldn't open fully, but the fridge door opened the opposite way, so it was awkward. The shower was good, but not enclosed enough. We did have some nice toiletries in the bathroom, but no hand soap.
There was a sewage smell lingering outside the hotel.
"Lifeguard" was rude when we used sunbeds we weren't told you had to pay for. Also told off for drinking near the pool, which wasn't listed in the rules. I think he was bored.
The only thing that felt 4* was the food. A great selection for every diet. Limited cocktail menu. Invisible spa?
The entertainment felt like it was designed for older generations. The staff party sounded more lively
