Hi Kym. Sorry to have received this score. We are open 24 hours, so please come and see us or call reception so we have the opportunity to look after you whilst you are onsite. We are keen to ensure you have a comfortable stay and positive experience with us.

If you are ever dissatisfied with your room, we are open 24 hours and provide a 24hr reception phone line for you. We are trained to provide solutions given the opportunity. This is not the usual experience, and we are sorry this happened to you. Please call us anytime for best support as our team are dedicated to your comfort and positive experience for you and your family.

Hi Ashley. Sleep is extremely important. We have different room types that can provide peaceful sleep. We are open 24 hours, so call us to see what we can do. You can also contact us prior to your arrival so we can best allocate your room depending on the room type you chose to book.

Thank you for providing this detail. We have been able to reprimand the housekeeper responsible and provide general training for our team. We are dedicated to your comfort and cleanliness of our rooms. We appreciate your support and have taken immediate action. Take care.

Thank you for your commentary David - it's very helpful. Apologies regarding the bathroom. We've been gradually upgrading the property and simply haven't completed every room. The triple issue of getting access (we've been incredibly busy for months), securing trades and of course, costs make it hard to align everything but please know that we are listening and working toward such improvements. We look forward to welcoming you back again.

Thank you John for your positive review. We appreciate your support for family owned South Australian business. We look forward to hosting you again.

Hi Tina. We use guest reviews to encourage continued improvements and care for our guests. We offer you a 24 hour reception lline and we are open 24 hours to support you during your stay. When you check in, we send an SMS with our reception number so you can call us immediately if you are not satisfied. We are trained to assist you and would love the opportunity to make you comfortable and happy when you are with us. As this is not the usual score or standard, we are investigating your review. Guests positive experiences are extremely important to us and we are dedicated to getting it right. Wishing you all the best.

Thank you Phillip.We are passionate about what we do and we will continue to encourage our team to provide great service and positive experiences. We look forward to seeing you again.

Thank you Asitha.

Thank you Michelle.We are very pleased with the Villa's and it is wonderful to read you enjoyed them. We look forward to hosting you again soon.

Hi Fiona. This is certainly not the usual experience at our property Management have actioned an investigation.We provide a 24 hour reception line, so please do not hesitate to call our team for customer services during your stay. Our reception team are trained to take action to address all of the issues raised given an opportunity to do so.