외관

레드 루프 인 & 스위트 올바니, 조지아 여행 후기

2 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 563개 이용 후기 중 191개" "
평점 8 - 좋아요. 563개 이용 후기 중 173개" "
평점 6 - 괜찮아요. 563개 이용 후기 중 86개" "
평점 4 - 별로예요. 563개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 563개 이용 후기 중 44개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 5월 22일
Hello Jimmy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 - 별로예요

Tracy

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I had to ask 3 different times for my floor to be swept and mopped. After it was done my feet still left black marks in the shower due to the floor still being dirty. When they cleaned the floor they did clean the shower so it wasn't so dirty so that was a bonus. I thought it was just stained dark but instead it was just a dirty shower floor.
2024년 4월에 4박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 5월 12일
Dear Tracy,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES ALBANY GA. I am happy you were pleased with the fact that they cleaned the shower as well. However, you indicated that the uncleanliness of the floor hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing our concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Martha

반려동물 동반 여행, 가족 여행
The check in person was super nice. We had a problem in our room and it was immediately fixed. Would highly recommend.
2024년 5월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 5월 9일
Hey Martha,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Albany, GA. It's thrilling to read your highlights of how pleased you were with the super nice service our staff extended and also had your issues resolve quickly. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. The staff and I would like to thank you again for posting your review. Red Roof look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To start with they tried to double charge us because our “ Expedia reservation didn’t show paid” an hour later ( around midnight) we were given one of the last two rooms according to the app. Room number written on paper. Bathroom door only had knobs nothing to completely shut door. Mildew on bathroom ceiling, roach, drain backed up during shower, 2 towels for three people. Definitely not cleaned very well at all
2024년 4월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 4월 8일
Dear Thomas,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES ALBANY GA. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the condition of the bathroom ceiling you described along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 5일
Hello Kenneth, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast to early
2024년 3월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 29일
Hello Mary, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Albany, GA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. However, I'm saddened to see that the breakfast was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Robert 님, South Daytona

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed there 3 times and it gets dirtier each time. Breakfast very limited. Not as friendly as the 1st visit. When in town for business I will stay elsewhere now.
2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 19일
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn & Suites Albany, GA were disappointed to see your 2/5 score following your stay. You stated that the breakfast was limited and the uncleanliness was less than ideal. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

David

2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 9일
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn & Suites Albany, GA appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Abbie

2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 9일
Thank you for taking a moment to leave a review, Abbie. The staff and I at the Red Roof Inn & Suites Albany, GA appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Alexandra

2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 30일
Hello Alexandra,I sincerely apologize that your stay at our RED ROOF INN & SUITES ALBANY GA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rodney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 10일
Dear Rodney,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Shaquanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This will be my last time booking here when going home. The housekeeper asked me to pile the used towels and rags in the room next to the door and she would get them. I came back to the room and they were still there. The breakfast was muffins, coffee, Sam’s club orange juice or apple juice. There were 4 other people staying there with dogs in there rooms and the front desk clerk was unaware of. After being told about the dogs barking interrupting our rest, nothing was done. Yeah I will not be staying here again!!!! Room 232 bathroom sink leaks, room 109 has dirt & trash behind couch, nightstand and tv stand. I had to wipe the tables down with Lysol wipes because they were sticky and filthy
2024년 3월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 6일
Dear Shaquanda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/5 score. You indicated that you were unsatisfied with noise disturbance, leaking bathroom sink and lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 - 훌륭해요

Joann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1973 Graduate of ASU returns for a visit!
We decided on a jacuzzi suite with king bed and double sofa sleeper. The room was really large and accommodated us well. Staff however should assure there is an adequate amount of towels/washclothes etc in the room. We were able yo get 1 extra towel and washcloth but was told they didnt have any more. You will also have to request bedding for the sofa sleeper. They can also offer more choicesfor the continental breakfast, they offered small honey buns and fruit, some bruised. The coffee was warm vs hot. There are is a microwave and frig in the room, so you could "make" things work. All and all not a bad trip. The staff was friendly. Loved the jacuzzi, really big with nice jets. Would stay again.
2024년 2월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 27일
Dear Joann,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES ALBANY GA. I am happy you were pleased with our friendly staff and spacious jacuzzi rooms. However, you indicated that the lack of extra towels and breakfast selections hindered your experience. Please accept our sincerest apologies. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I saw bugs , not a roach, ants.
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 25일
Hello Deborah, The staff at the Red Roof Inn & Suites Albany, GA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Amber

좋아요: 청결 상태, 직원 및 서비스
It’s what you’d expect
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 25일
Dear Amber, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn & Suites Albany, GA. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Lilija

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 21일
Dear Lilija,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Albany, GA. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Teara

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Located in a very quiet area. Its comfortable but could use more upgrading especially the bathrooms.
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 21일
Dear Teara,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Albany, GA. It's great to hear that you were pleased our quiet location and comfortable rooms. Please know that Red Roof does value you as a guest and will take your feedback about updating our property into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 - 별로예요

Kelsey

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Skip It
It was pretty bad. First room was uninhabitable so we were moved to a different one. Ah yes, the next-mor inf discovery of the previous visitor's underwear in the drawer and food and drink in the fridge were just great. Guest services was made aware and didn't care. Good luck, but I'd skip over this one.
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 18일
Dear Kelsey,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Albany, GA. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as you had to change room as the first room was uninhabitable, there were left over food in the refrigerator from the previous guest and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Katrina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Everything was amazing
2024년 2월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 15일
Thank you, Katrina, for telling us about your stay at the Red Roof Inn & Suites Albany, GA. I am glad you found everything to be amazing. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

DAVIS

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Absolutely Disappointed
Roaches were present I never seen that out of the 8-10 years we've stayed at Red Roof.
2024년 2월에 4박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 14일
Dear Davis, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Albany, GA. I was saddened to read that your stay fell short of your expectations due to the insects you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Calvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 13일
Hello Calvin, The staff at the Red Roof Inn & Suites Albany, GA and I appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Debrianna

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 6일
Hello Debrianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

4/10 - 별로예요

JULIEN

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like it was convenient to many things. What I didn’t like was how hard to sleep because kids was crying in the hallway for a long period.
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 30일
Dear Julien, Thank you for taking part in our guest survey following your stay at the RED ROOF INN & SUITES ALBANY GA. It’s great to hear you liked our convenient proximity to many things. You however indicated there was noise disturbances in the hallway for long periods. Know that your voice is of tremendous importance to us at Red Roof, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

6/10 - 괜찮아요

YORDANKA

2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 26일
Hello Yordanka, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 20일
Hello Timothy,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

10/10 - 훌륭해요

Evester

2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 15일
Hello Evester, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

nelson

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 10일
Hello Nelson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a short overnight stay. Unfortunately, my room had no heat.
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 11일
Dear Roberto,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the heat. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 - 좋아요

Rachel

2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 11일
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good but not great
Was nice a quiet especially for a New Year’s Eve room was very big just the molding in the bathroom was falling apart and no water pressure but over all those are small things to deal with
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 4일
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our big size room, nice and quiet location. You indicated that you were unsatisfied with the molding falling apart and no water pressure. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 - 별로예요

Nikki 님, corning

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not the cleanest. There was still coffee in the pot from a previous stay before us. There was dust all over our room. For breakfast there was cold coffee, and the only food available was honey buns and muffins.
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 25일
Thank you, Nikki, for sharing your feedback with us regarding your recent stay at the Red Roof Inn & Suites Albany, GA. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the poor housekeeping and the breakfast menu wasn't to your liking. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Debbie

가족 여행
Very sad experience!
Breakfast was terrible! Oranges were too old to even peel. No ubs ports in room. Some lights didn't work. Only two towels in room. Very sad hotel. We will never stay there again.
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 18일
Dear Debbie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ALBANY GA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the breakfast that was provided, issue with light, limited towel and the other unsatisfactory encounters you had. We will take your comments into consideration to make changes to improve our customer experience. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Doloris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lg rm. Shower could be better
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 15일
Hello Doloris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nothing wrong with this property. the room was large. But the bathroom needed redoing. There was rust from the hinges that stained the tile
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 10일
Dear Mary,Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Albany, GA. I'm thrilled to read that you were pleased with the property and the rooms, prompting your 4/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the upkeep of the bathroom. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

RICHARD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern and clean 👌 Friendly and helpful staff.
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 10일
Hello Richard, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Albany, GA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We are extremely happy to see that you loved the customer service provided by our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Afusatu

2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 9일
Hello Afusatu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Albany, GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Jasmine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 10일
Hello Jasmine,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Albany, GA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rosendo

2023년 12월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 26일
Thank you, Rosendo, for rating your recent stay at the Red Roof Inn & Suites Albany, GA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Mo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room was beautiful, but they allow pets and someones giant dog kept loudly barking the entire night.
2023년 11월에 1박 숙박함
답변 제공: Oniel RedRoof Management 님, 2023년 12월 1일
Hi Mo,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Albany, GA. It's nice to read that you took liking to our rooms decor, however, please accept our most sincere apologies for the any hinderance caused by the pet next door. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

10/10 - 훌륭해요

Marsha

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was exceptionally friendly, helpful, polite. Service was 5 star quality. The room was pleasant decor and clean. We definity look forward to staying there again whilevvisiting friends and family
2023년 11월에 4박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 29일
Dear Marsha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ALBANY GA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, exceptional, polite and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Tesshu

가족 여행
별로예요: 직원 및 서비스
I had my reservation but front lady just repeated that they could not fnd my reservation in their system. She was so impolite. So I had to take another room at re eption. I was about double pay to hotel. Fortunately hotels.com worked fof refund but her attitude was the worst one ever.
2023년 11월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 24일
Dear Tesshu,Thank you for your review following your stay at Red Roof Inn & Suites Albany, GA. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the impolite staff and the situation with your reservation hindered your stay, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Karen

2023년 11월에 3박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 11일
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 19일
Dear Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the Red Roof Inn & Suites Albany, GA appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

LOUIS W SLOAN

2023년 10월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 19일
Hello Louis,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 15일
Hello Robert,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 15일
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jessi

좋아요: 숙박 시설 상태 및 시설
Convenient and a comfortably stay
2023년 11월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 11월 4일
Hi Jessi,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Albany, GA. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be convenient/comfortable. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 - 훌륭해요

Ronald

2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 26일
Hello Ronald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Amie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Recordo Red Roof Management 님, 2023년 11월 1일
Hello Amie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Nice
Everything was great. Friendly people, clean room, nice breakfast.
2023년 10월에 1박 숙박함
답변 제공: Recordo Red Roof Management 님, 2023년 11월 1일
Hello Deborah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. It's great to see you enjoyed your stay, resulting in a 5/5 score. We are happy to hear how pleased you were with our friendly service, clean rooms and nice breakfast. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist