Hi Andrew, Thank you for letting us know your concerns. We did try and reach out/email about the WP being closed. I had a few that got back to me that had reservations through a 3rd party booking. It was an unfortunate, last minute closing do to some maintence repairs that needed to be addressed asap. The next time you come back, please contact me directly and I will comp your WP passes. Thank you for understanding.

Hi Diane, thank you for your review. Glad you enjoyed your stay. The view is spectacular.There is plans in the near future to do some updating.Thank you.

Thank you so much for your nice review! We strive for excellence. Thank you for noticing :)Glad you enjoyed your time with us.

We appreciate your feedback. Thank you for staying with us

Thank you for the 5 out of 5 stars. We appreciate you

Thank you for your comments....this has been addressed at the WP, thank you for staying with us

We appreciate your feedback, what areas are you referring too? So we can take care of that.Thank you for letting us know

Thank you for your review, glad you enjoyed your stay with us.

Hi Catelin, Thank you for your review. Sorry the light switches were low, but when we have out of order rooms, we have to utilize the ADA rooms to accomodate our guests. The space is the exact same as non ADA rooms.

Thank you for your review. I'm not really sure what department you are referring to? Waterpark, Chophouse, Rafters lounge? Would need to know so I can address that department and figure out what happened.You can certainly call the resort and ask for the GM, Dave, if you would like to give more info. That would be great. Thank you.

Thank you for your review, I'm sorry your stay wasn't the best. We do know it needs some updating in parts of the resort. The hot tub in the WP will be fixed soon.Thank you for staying with us.

Thank you so much for the nice review! Glad you enjoyed your stay with us!!

Hi, Glad you and your family enjoyed your stay with us. Hope to see you back soon

Hi Susan,We can not cancel Expedia reservations by under no circumstances, unless they call us to verify.

Thank you for your review. I wish there was more so I could know what wasn't right for you and we could possibly fix it.Thank you,

Jamie, thank you for choosing Arrowwood Resort. We hope to see and your family again soon!

Dear Jennifer, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Thank you for your positive feedback. We have shared your encouraging words with our team members. They all want to Thank You for your kindness. We hope to see you again soon!

Dear Maren, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Michelle, Thank you for choosing Arrowwood Resort in Alexandria! We hope to see you again!

Dear Nicole, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Thank you for choosing Arrowwood Resort. We hope to see you again soon!

Dear Guest, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Thank you for choosing Arrowwood Resort! We hope to see you again soon!

Dear Guest, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a clean and welcoming environment for our guests, and we're disappointed that we couldn't do this for you. We hope you will return to our resort!

Thank you for the positive feed back! Our team works very hard to insure you the best stay possible. We hope to see you again!

Dear Guest, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Dear Guest, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our 2100 Chophouse did service breakfast on Sunday morning. It was a Sunday Brunch. Thank you for staying with us!

Thank you for being so positive towards our team! We look forward to welcoming you back soon!

Thank you for choosing to stay at Arrowwood Resort! We hope to welcome you back soon!

Thank you Carisa for staying with us! We hope to see you soon!

Dear Guest, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Dear Guest, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.

Thank you Suzanne for staying with us! We hope to see you agian soon!

Thank you so much for staying with us! We appreciate your friendly comments and can't wait to see you and your family again! Take Care!

Thank you for the great review Kristine! We hope to see you return soon!

Hi Tiffany, thank you for your feedback. I will let the GM and housekeeping know about this issue. What room were you in?Thank you

Thank you for your feedback, we are sorry your stay wasn't acceptable. If you want to speak to our general manager, please call the resort.thank you

I do apologize if overnight service was not clarified at check-in. As we do not offer stayover service unless requested. I am happy to hear you enjoyed your stay and hope to see you return! Thakn you or choosing Arrowwood Resort in Alexandria

Awesome!! Glad you enjoyed your stay with us!!!Thank you!! :)

Thank you Lisa for staying with us at Arrowwood Resort in Alexandria. We hope to see you back soon!

Thank you for your review. We really appreciate it and we are so happy you and your family enjoyed your stay with us!!! :)

Thank you for your 3 out of 5 stars, is there anything we could have done to make it a 5 out of 5?Please let us know.Thank you

Thank you for choosing Arrowwood Resort! We hope to see you again in the future!

Hi JD,Can you let us know a little more as to why the 2 out of 10 rating so we can fix the situation?Would greatly appreciate it.Thank you

Thank you for staying with us James!If you would like to share more about your stay please contact me.

Thank you for staying with us and for the rating. Glad you enjoyed your stay.

Thank you for choosing Arrowwood Resort! We hope to see you again soon!

Thank you for your feedback. I had heard you had mentioned all of these issues to the FD staff and they relayed it to our GM. I'm so sorry this stay was such a disappoint for you and your friends/family. Our GM did talk to the WP and believe he contacted you as well. If you have not heard from him, please call the resort and ask for Dave. Thank you

Liz,Please take this message as an apology that we did not meet your expectations. Our Front Desk Staff is all new this summer so we trying our hardest to train them well. I am very sorry that my staff came across as not friendly. I take this very importantly as I believe all guests should be treated with nothing else but Kindness! I don't know where things went wrong with them getting you information about the restaurant hours as we have our welcome hand out that gives you all information about the Resort. I have reached out the to Food and Beverage Director to see what other options he can do so it is clear what hours our restaurants open. Our Engineering Manager has been notified about the pool not meeting safety requirements. He has already fixed the problems you have mentioned. Housekeeping Manager has also been notified about the messy areas. His team is working hard to stay on top of every part of the Resort.I am happy to help with any concerns our questions you may have.