“I booked this hotel last minute while driving from Aveiro and sent a message through Expedia to let the hotel know we’d be arriving late. Unfortunately, our rental car got a flat tire, and we were stranded for hours, finally arriving around 4:00 a.m. I also called the hotel using the tow truck driver’s phone, but no one answered.
Instead of showing any understanding, the staff was rude and dismissive. When I asked about my message and requested a slightly later checkout due to our late arrival,...
“I booked this hotel last minute while driving from Aveiro and sent a message through Expedia to let the hotel know we’d be arriving late. Unfortunately, our rental car got a flat tire, and we were stranded for hours, finally arriving around 4:00 a.m. I also called the hotel using the tow truck driver’s phone, but no one answered.
Instead of showing any understanding, the staff was rude and dismissive. When I asked about my message and requested a slightly later checkout due to our late arrival,...
Nadia