Grazie per il suo messaggio!

Dear Mr Sarbjit,Thank you for taking the time to review your recent stay at Hotel Florida Alghero.We are very sorry to hear that we did not meet your expectations, we would like to clarify and explain some details reported in your review, for you and for future guests.As you can read in the terms and conditions of your reservation, regarding the services of the hotel, we do not provide complimentary snacks and drinks, we are a 3 stars hotel and we simply do not offer this service which you can usually find in 4 or 5 stars hotels.The minibar in the room is left empty on purpose, as you can use it for your own drinks/food.For safety reasons and for preventing accidents, we are not allowed by the law to provide irons in the rooms, however, we have a laundry service at your disposal.Also, the racks for drying your clothes/towels are not provided but you can leave them to dry in the balcony on the chairs or on the balustrade.At the reception our staff have all the information about the city and the excursions available in the area, you should have asked to the front desk if you needed some maps or excursion programs. Taxis are not related to the hotel, however, we wish to inform you that the price is around 25 euros from the airport to the hotel, with an extra rate for night/early morning rides.Furthermore, our jacuzzi/whirlpools – available for all our guests – are never advertised as “hot tubs”, as the water is not heated, therefore, we recommend you to ask the hotel or to read carefully about the facilities of any property before making a reservation.We apologize for the breakfast box that was promised and never handed out to you, this is something that we will surely check with our responsible to never make it happen again.We hope you had a nice journey back home, and we hope to welcome you again as to provide you with a better experience than your previous holiday.Best Regards,Hotel Florida Management