Alsace, Grand Est hotel rooms at the Citotel

"Breakfast was good, gym has just a couple of treadmills and a bike, really basic. Overall good "

"Unfortunately scaffolding round building- in dact wondered if hotel shut. Once inside- pleasant decoration. Friendly staff. Bedrooms had no extras but had been8 newly refurbished and bathroom had top quality porcelain. Nice sheets. Good breakfast. Water always available in lobby. Handy for staation and old town. No kettle in bedroom."

"Very convenient, right opposite train station. We had a superior room but prob didn’t need the sofa bed. Very comfortable sleep, shower, tea/coffee kettle. Modern & clean friendly staff. Used bar once was expensive"

"The room was great! The staff was wonderful!"

"A wonderful clean friendly hotel close to all amenities"

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."

"Very nice hotel, very clean very friendly staff. The hotel has a great bar with nice desserts for late night cap. The rooms are beautiful and very quiet. Great shower & bath. We didn’t use the spa, it was also little too expensive but we took a peek and it’s quite nice. "

"Rooms are nice but a bit spartan. The gym is very well equipped and the pool and saunas are very nice and inviting. Had drinks at the bar with Bartender Jean who is excellent and made our stay personable and fun. Breakfast buffet was awesome, made it hard to choose from so many delicious items. Had a great time and definitely recommend! Thank you Athena! "

"Lovely staff, nice and clean and quiet, great breakfast buffet included, good price, kettle and coffee machine in room and very close to station. A longer walk to get to the old town but not far from the tourist trail walk. Perfect really. "