커플 트리트먼트룸, 스파 욕조, 전신 트리트먼트, 아로마테라피, 바디 랩, 바디 스크럽

스위스-벨호텔 암본 여행 후기

4 out of 5
스위스-벨호텔 암본
Jl. Benteng Kapaha, Ambon, Maluku

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 59개 이용 후기 중 16개" "
평점 8 - 좋아요. 59개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 59개 이용 후기 중 12개" "
평점 4 - 별로예요. 59개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 59개 이용 후기 중 3개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

보통입니다.
보통입니다.
2018년 1월에 2박 숙박함
답변 제공: Munadir Syah 님, 2018년 7월 5일
Dear Guest, Thank you for your feedback. I am pleased to know that you had a great time with us and I sincerely thank you for taking the time to share your feedback. We all look forward to welcoming you back hopefully in near future.

6/10 - 괜찮아요

CORP

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
요청사항이 다음교대 직원한테 전달이 안됨
답변 제공: General Manager 님, 2016년 11월 19일
Dear Guests, Thank you for posting a review for your recent stay with us. It saddens me to know that during your recent visit you did not experience the usual of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon and I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service Kindest Regards, Rahma FD Putri General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
암본에 있는 호텔중 가장 좋은 호텔이라고 합니다
객실은 청결하게 잘 관리 되어 있구요 직원들도 친절합니다. 조식은 종류는 많은편인데 실제 먹을만한건 몇가지 없다는게 함정.

10/10 - 훌륭해요

Valerio 님, Cascina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bloccati ad Ambon ed in camera da un volo riprogrammato dalla compagnia e da un disturbo alimentare, l'hotel si è rivelato un ottimo rifugio. Anche se gli arredi sono un po' datati, la camera era molto confortevole, la colazione varia e abbondante, il ristorante panoramico molto scenografico ed il personale (che parla un ottimo inglese) assolutamente impeccabile. Si va sul sicuro qui.
2023년 10월에 1박 숙박함
답변 제공: I Ketut Gunarta 님, 2023년 11월 1일
Dear Mr. ValerioThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. We take apologize for not comfortable memory when your stay with us, we will do our best to measure this not happen again for your next visit. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

8/10 - 좋아요

Philip

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Het was schoon en netjes 👍
2023년 7월에 1박 숙박함
답변 제공: I Ketut Gunarta General Manager 님, 2023년 7월 27일
Dear Mr PhilipThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut GunartaGeneral Manager

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities were clean and staff was eager to help even though most lacked English. This meant that staff might answer questions without really understanding what was being asked.. The area looked rough but I felt safe visiting an all-night at 0300; I did travel by taxi.
2023년 5월에 1박 숙박함
답변 제공: I Ketut Gunarta 님, 2023년 5월 25일
Dear Mr. BruceThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

10/10 - 훌륭해요

david j.

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Mark van

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prachtig hotel met een mooie grote kamer , soy bar op de 11 e etage met prachtig uitzicht. Ontbijt is teveel voor in de ochtend 😮
2023년 4월에 1박 숙박함
답변 제공: I Ketut Gunarta General Manager 님, 2023년 4월 28일
Dear Mr. Mark VanThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. We provide a varied breakfast menu for the satisfaction of our guest . Please rest assured the corrective action has been taken to improve our guest experience. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

8/10 - 좋아요

Philip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: I Ketut Gunarta General Manager 님, 2023년 4월 13일
Dear Mr. Philip Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

6/10 - 괜찮아요

piradee

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Michael

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Alessia

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Marthen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 2박 숙박함
답변 제공: Beno'e 님, 2020년 11월 30일
Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon Thank you for your good comment about our room. We waiting with happiness to welcoming you again. Sincerely Yours, Andreas Lalenoh General Manager

4/10 - 별로예요

실제 이용하신 고객

2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
super mooi hotel, de kamers zijn mooi ingericht, ruim en netjes
2019년 10월에 4박 숙박함
답변 제공: Munadir Syah 님, 2019년 11월 4일
Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon Thank you for your good comment about our room. We waiting with happiness to welcoming you again. Sincerely Yours, Munadir Syah General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked it all. Did have trouble contacting hotel for transportation from airport ( never was able to arrange it).
2019년 10월에 1박 숙박함
답변 제공: Munadir Syah 님, 2019년 11월 4일
Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon We do apologize for your inconveniences experience, we hope you will give us another chance to welcome you. Sincerely Yours, Munadir Syah General Manager

6/10 - 괜찮아요

I KADEK ADY 님, Makassar

Gak sebanding harga dengan fasilitas.
Untuk hotel dengan harga semahal ini, gak sebanding dengan fasilitas hotel. Handuk cuma satu, breakfast pilihan makanan standar.
2019년 8월에 2박 숙박함
답변 제공: General Manager 님, 2019년 10월 5일
Dear Mr.I KADEK AD Dear Value Guest, Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern , especially for bath towel, We would like to offer our sincere apologies, we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 5박 숙박함
답변 제공: Regards, Munadir Syah General Maneger 님, 2019년 6월 3일
Dear Valued Guest Thank you for giving us a great rating. I am Glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for you nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards

8/10 - 좋아요

SeaRover

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We've reserved vans transfer from airport to hotel IDR300,000/car. We stop on the way to drop our equipment approx' 30 min'. The hotel's staff will charge us IDR1,000,000/van. I ask to see hotels' manager. Price going down to IDR175,000./van (we hire 2 vans) Except this guy, all staffs very good. Love morning with BF. If we limited area only in Ambon. This hotel is 5 stars.
2019년 1월에 5박 숙박함
답변 제공: Munadir Syah General Manager 님, 2019년 1월 30일
Dear Valued Guest Thank you for giving us a great rating. I am Glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for you nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Maneger

8/10 - 좋아요

실제 이용하신 고객

2019년 1월에 5박 숙박함

6/10 - 괜찮아요

Cornelis

별로예요: 직원 및 서비스
Hotel with poor working AC system, central located
At arrival we got a very small room with no good working AC. After lot’s of discussion we received snotter room where AC is working. But not on a high level. In the lobby AC was not properly working. The bar , lobby and Breakfast restaurant is in the same area . For a suppoost 4 star restaurant not convenient and nice. The location of hotel is central located in town. There is not a proper outside area to have a drink or cup of coffee. There is but in full sun very HOT area. The are building a rooftop bar a very good addition for the hotel.
2019년 1월에 3박 숙박함
답변 제공: Munadir Syah General Manager 님, 2019년 1월 13일
Dear Value Guest, Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern ,We would like to offer our sincere apologies, we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
.alles op loopafstand dus dichtbij centrum........!!
2018년 12월에 2박 숙박함
답변 제공: Munadir Syah General Manager 님, 2019년 1월 8일
Dear Valued Guest Thank you for giving us a great rating. I am Glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for you nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Maneger

4/10 - 별로예요

Hugh 님, Austrsila

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Shower head was faulty. Water temperature changed wildly. Toaster machine at breakfast buffet was ancient and faulty. Room door needed to be slammed to ensure locking.
2018년 10월에 2박 숙박함
답변 제공: Munadir Syah General Manager 님, 2018년 11월 18일
Dear Value Guest, Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern. We would like to offer our sincere we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
十分快適
市内中心部にあり便利。ラマダン中にもかかわらず、朝食等充実していた。施設は少し老朽化しているが、アンボンなら十分。快適な滞在だった。
2018년 6월에 2박 숙박함
답변 제공: Munadir Syah General Manager 님, 2018년 6월 26일
Dear Value Guest Thank you for giving us a great rating. I am glad to hear that your experience was a comfortable on and that our overall services were up to your expectations. Thank you once again for your nice comment and we are are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Manager

8/10 - 좋아요

S A

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok as transit hotel
Ok as transit hotel, nice breakfast buffet. Slow front desk service.

10/10 - 훌륭해요

Hugo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend to relax.
We've stayed in this hotel on previous occasions and we must say that's always a pleasure to stay here. Staff always goes extra mile to help you, we don't mind if there's some stains in the carpets or if there's some scratchs on the furniture. Bed is superbely comfortable and breakfast is very rich. I've mention the fact that I don't like instant coffee and staff provide me with a very smooth double espresso. Thank you very much to everyone during our stay.
2018년 1월에 2박 숙박함
답변 제공: Munadir Syah 님, 2018년 1월 23일
Dear Hugo, Thank you for visiting Swiss-Belhotel Ambon and for sharing your feedback on Hotels.com I am delighted that you had an excellent stay with us. It is amazing to know that you enjoyed your breakfast and received great service from our colleagues. We look forward to welcome you again soon

8/10 - 좋아요

Elisa

좋아요: 직원 및 서비스, 객실의 편안함
Goed
Het verblijft is goed. Lokatie is goed. Schoonmaken kan verbeterd worden
2017년 11월에 5박 숙박함
답변 제공: Richie Wiyata 님, 2017년 11월 21일
Dear Guests, Hartelijk dank voor uw verblijf bij ons. Wij stellen uw feedback op prijs! Best Regards, Munadir Syah General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
The hotel is ok: it's clean and the rooms are of a big size. I tried the gym: it's not great and the AC was not working so I was boiling. On the overall however all went well.
2017년 9월에 1박 숙박함
답변 제공: Richie Wiyata 님, 2017년 11월 15일
Dear Guests, Thank you for giving us a rating and review to your recent stay with us. I am glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. I sincerely apologies to the inconvenienced happen while you were use our GYM. We are advise our guests to informing our Front Office in advance for turning the A/C this action happen to support saving energy and environment campaign in our Hotel. Again thank you for your rating and your feedback we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel midden inde stad
Deels verouderd hotel. Restaunt eten matig. Personeel vriendelijk.
답변 제공: Rahma FD Putri 님, 2017년 4월 14일
Dear Guest, Greetings from Swiss-Belhotel Ambon! Thank you for your review to your recent stay with us at Swiss-Belhotel Ambon! Thank you for acknowledging the positive elements of your holiday and for highlighting to us the challenges you experienced during your stay, rest assured, we have taken into account your comments and we will address them accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon, I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service Best Regards, Rahma FD Putri General Manager

4/10 - 별로예요

Sebastien

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Basic for temporary stay
Ambon is very basic, and so is this "best hotel" there... Even if the island is quite remote and city small, still disappointed by the room and hotel condition in general. Bathroom is super basic and just beside the entrance door. Shower is without much protection and thus water splashing everywhere in bathroom and entrance area. Room is small, but was quiet and bed relatively comfy. I guess good enough for few days of
답변 제공: Richie Wiyata 님, 2017년 3월 17일
Dear Sebastien, Greeting from Swiss-Belhotel Ambon! Thank you for giving a feedback about us on Hotels.com. It saddens me to know that during your recent visit did not meet your expectation with this please accept my sincerest apologies. We are very much looking forward to have the pleasure of welcoming you back soon. Regards, Rahma FD Putri General Manager

10/10 - 훌륭해요

Irwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel to stay
Nice to stay
답변 제공: General Manager 님, 2017년 1월 31일
Dear Irwan, Warm greetings from Ambon and thank you for taking a few moments to share your experience. We are so happy to hear that you had enjoyed stay with us! We look forward to welcoming you back in a not too distant future. Best regards,... Rahma F.D Putri General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
In die Jahre gekommenes Hotel. Gute Wahl für den O
Wir hatten zwei Nächte dort. Vorher waren wir im Natsepa. Service ist gut. Essen ist gut. Das Personal macht einen besser ausgebildeten Eindruck als im Natsepa.
답변 제공: Rahma FD Putri 님, 2016년 12월 9일
Dear Guests, Thank you for posting a review with regards to your holiday in Swiss-Belhotel Ambon! It saddens me to know that during your recent visit you did not experience the usual of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon and I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service Kindest Regards, Rahma FD Putri General Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and good location
Good place to stay
답변 제공: General Manager 님, 2016년 12월 5일
Dear Guest, Thank you for sharing your review following your visit to Swiss-Belhotel Ambon. I am delighted to know you were pleased with the quality of service your received from our colleagues. We always strive to provide an amazing experience to our guests and I am glad that we were successful in achieving that with you. Thank you for choosing Swiss-Belhotel Ambon and we look forward to welcoming you back soon. Best Regards, Rahma FD Putri General Manager

6/10 - 괜찮아요

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답변 제공: General Manager 님, 2017년 1월 17일
Dear Guest, Thank you for giving a rating about us during your stay. It saddens me to know that during your recent visit did not experience the usual service that we provide to our guests. With that please accept my sincerest apologies. We are very much looking forward to have the pleasure of welcoming you back soon. Regards, Rahma FD Putri General Manager

10/10 - 훌륭해요

Jan 님, Nederland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enig hotel in Ambon met service en inrichting op westers niveau..
답변 제공: General Manager 님, 2017년 1월 17일
Dear Jan, Greeting from Swiss-Belhotel Ambon! Thank you for giving us a great rating review about us to your stay experience. I am happy to hear that your experience was a comfortable one and that our overall services were up to you expectations. Thank you once again for your nice comment and we are very much looking forward to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Mehd

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: Richie Wiyata 님, 2016년 7월 23일
Dear Guest, Thank you for your patronage at Swiss-Belhotel Ambon and for taking your precious time to share your rating with us. I sincerely hope that we will be able to welcome you back at the Swiss-Belhotel Ambon in the near future. Best Regards, Rahma FD Putri General Manager

2/10 - 너무 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dissappointed and not satisfied with the service
답변 제공: Richie Wiyata 님, 2016년 7월 22일
Dear Guest, First and foremost I would like to thank you very much for your patronage at the Swiss-Belhotel Ambon and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret that our service did not meet your expectations. I sincerely hope that we will be able to welcome you back at the Swiss-Belhotel Ambon in the near future. Best Regards, Rahma FD Putri General Manager

6/10 - 괜찮아요

Troy

좋아요: 청결 상태, 객실의 편안함
Comfortable hotel near center of Ambon
The hotel is nicely located in Ambon near shopping. The room was clean and spacious. Service was friendly, but not overly attentive.
답변 제공: Richie Wiyata 님, 2016년 7월 15일
Kindly allow me to say thank you for taking the time to share Hotel.We indeed value the comments we receive from our guests because it gives us the opportunity to continue to improve our facilities and the services we provide. Your comment has been shared to the team for their more attentive to give service for guest. We certainly looking forward to welcoming you back in near future. Kindest Regards, Richie Wiyata Front Office Manager

4/10 - 별로예요

solo traveler

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not sure if I would recommend it
They do their best but it's just not what you expect of a Swiss bel hotel. Little bit under average. The room didn't looked the same as the pictures. Stains on the bed, wall was missing a piece of wallpaper, mold in the bathroom. They speak a bit English, so if you have questions or requests they can misanderstand you. Had even to bring my own food plates downstairs while I called and asked if somebody could pick it up (don't like having dirty plates in my room). Some food is good and some not in the restaurant, but it's definitely expensive. But breakfast is good. I had to check out early in the morning so I would miss the breakfast, so they packed some food (bread and cupcake) for me on the way to the airport. But it's just way too much overpriced for what you get (stayed in cheaper and better hotels)
답변 제공: Richie Wiyata 님, 2016년 7월 12일
Dear Valued Guest, Thank you for posting a review on Expedia with regards to your stay experience with us at Swiss-Belhotel Ambon. . It saddens me to know that during your recent stay are did not met your expectation and your satisfaction.In this regard please accept our sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, We do hope that you will in due course provide us with another chance to welcome you back to our hotel Swiss-Belhotel Ambon , we look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service

4/10 - 별로예요

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별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
we had to wait over two hours to be checked in and I was given the same room as the one I initially turned down!
답변 제공: Richie 님, 2016년 6월 10일
Dear Guest, Thank you for the review about Swiss-Belhotel Ambon. It was unfortunate that an aspect of your stay did not reflect the usual standard of experience that we provide to our guests, in this regard, kindly accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon, I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service. Kindness Regards, Richie Wiyata Front Office Manager

8/10 - 좋아요

Rob 님, Massachusetts

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel in Ambon City
Ambon city has many small hotels but this is the only one that comes close to reaching an international standard. The staff are friendly and very efficient; rooms are comfortable, quiet, and ample; the restaurant is good for Indonesian fare. There's a small, one-treadmill fitness, with handweights and two bikes… small but sufficient if you arrive early in the morning. Many nights too there is also music and singing -- Western style done very well by local artists, an unexpected plus.
답변 제공: Richie 님, 2016년 6월 10일
Dear Rob, We were delighted to read that you were overall impressed by the facilities of the Hotel and the quality of services provided during your stay. We will be looking forward to the time when you can visit once again and experience a much better experience in Swiss-Belhotel Ambon. Kindest Regards, Richie Wiyata Front Office Manager

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for bisniss
We stay for 3 days. Hotel location is in the middle Ambon city so very easy to go anywhere.
Dear Guest, Thank you for the review about Swiss-Belhotel Ambon that you have shared. We will be looking forward to the time when you can visit once again and experience a much better experience in Swiss-Belhotel Ambon Kindest regards, Richie Wiyata Front Office Manager Swiss-Belhotel Ambon

10/10 - 훌륭해요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
7,5
De bedienden zijn soms niet snel te bereiken omdat Ze een werkoverleg hebben
답변 제공: General Manager 님, 2017년 1월 17일
Dear Guest, Greeting from Swiss-Belhotel Ambon! Thank you for giving us a great rating review about us to your stay experience. I am happy to hear that your experience was a comfortable one and that our overall services were up to you expectations. In regards of your feedback to the speedity of service during your meals we deeply apologies and has been addressed to the department concern for a necessary action should be taken. Thank you once again for your nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Regards, Rahma FD Putri General Manager

10/10 - 훌륭해요

Gene 님, Maryland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, quiet stay with view
Comfortable 7th floor room with all the amenities of a good hotel. TV channel selection was good for most international travelers. Wonderful sunset view over city to bay to distant airport and mountains which included night views of Cathedral and Mosque. Buffet breakfast was varied and filling with eggs/juice/breads etc of your choice.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Wolfgang 님, Austria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
One of the "better" hotels in Ambon
We stayed with our one year old son in swiss bell.There is no extra baby bed so we had to sleep together in the bed ... pretty tight. The room itself was big enough, but dirty and the bathroom was very small. The bellboy and roomboy were ok and helpful.The breakfast staff on the other hand seems a little slow and took away the food even before the time was up. In my opinion Ambon is not really prepared for Tourism, but if you not expect too much and want to stay in the city swiss bell might be a reasonable choice.

6/10 - 괜찮아요

Jenny 님, Portland, OR USA

좋아요: 직원 및 서비스
별로예요: 청결 상태
Service is excellent, hotel needs work.
The room was in bad shape. The carpet had a dirty smell, the walls were peeling, furniture was in worn condition. Aside from the condition of the room, the bed itself was clean and comfortable. The linens were crisp and appeared fresh laundered. The staff was very helpful and kind. They responded in minutes when we notified them our room safe had malfunctioned with important documents stuck inside. They even offered a "Breakfast Box" for our early departure back to the airport. Hint: use a private taxi as it is cheaper. The free WiFi was appreciated!

8/10 - 좋아요

Yuniandi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함