로비 좌석 공간

더 펜트하우스 호텔 여행 후기

3 out of 5
더 펜트하우스 호텔
3-4 A, Santos Street, Balibago, Angeles City, Pampanga

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 435개 이용 후기 중 136개" "
평점 8 - 좋아요. 435개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 435개 이용 후기 중 68개" "
평점 4 - 별로예요. 435개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 435개 이용 후기 중 20개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
이용후기
5년전부터 갔지만 지금은 엘베도 고장나고 청결상태도 별로.단지 그곳과 가깝다는 이유로 가기에는 이젠 그닥...
2023년 4월에 4박 숙박함

6/10 - 괜찮아요

inkwon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Jinho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들 친절하고 주변 접근매우 편리해서 좋습니다.
2020년 2월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2020년 2월 21일
Dear Mr. Jinho, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러움
3번째 방문.대체적으로 만족
2020년 1월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2020년 2월 3일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

6/10 - 괜찮아요

JIN HAWN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 11월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 12월 3일
Dear Guest. Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

2/10 - 너무 별로예요

JAE SEOK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
불친절 불청결
지난번 숙박 할때는 괜찮았는데 이번 숙박에는 아주 불친절 하고 룸 내부 청소는 대충하고 비품비치는하지도 안고 프론트에 전화하면 추가요금 받을 생각만 하고 고객에게 무주건 추가요금울 달라고 합니다 절대 주지마세요
2019년 10월에 5박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 10월 24일
Dear Mr. Jae Seok, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely thank you for your feedback. Negative points has been noted and will make sure that this will be investigated to make sure that it will not happen again. In the meantime, we all wish you lots of success and all the best, for now and in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 호텔
항상 숙박하는 편안한 호텔
2019년 7월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 7월 30일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

JINHYEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
좋아요
2019년 2월에 5박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 3월 25일
Dear Mr. Jinhyeong, Warmest Greetings from the Penthouse Hotel! We would like to thank you for having stayed with us and for taking time to leave your review. We hope to welcome you here again so we can make your stay better than before. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

JINHYEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 3월 25일
Dear Mr. Jinhyeong, Warmest Greetings from the Penthouse Hotel! We would like to thank you for having stayed with us and for taking time to leave your review. We hope to welcome you here again so we can make your stay better than before. In the meantime, we all wish you lots of success and all the best, for now and in the future.

10/10 - 훌륭해요

Sungjin

좋아요: 직원 및 서비스, 객실의 편안함
대체적으로 좋았어요
전반적으로 서비스나 시스템은 좋았어요. 허나 청결도나 청소상태는 조금 미흡합니다. 그래도 대체적으로 직원들 친절하고 좋았어요.
2019년 1월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 2월 21일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Moreover, we need to apologize to you if your room was not properly cleaned. This should not happen and this is not what we want you to experience. I have already relayed this matter to the management, and the Housekeeping Department ensured that they will give necessary sanction to the personnel at fault. Henceforth, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. . In the meantime, we all wish you lots of success and all the best, for now and in the future.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 1월에 1박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 1월 31일
Dear Guest, First of all, we would like to thank you for having stayed with us and for taking time to leave your rating. We are saddened to know that we didn't meet your expectation. Rest assured that your rating will be noted. In the meantime, we all wish you lots of success and all the best, for now and in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is falling a part.
Towel was dirty, rude house keeper, broken shower door, no wifi or cell signal.
2019년 1월에 2박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2019년 1월 31일
Dear Mr. Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. Moreover, we need to apologize to you for the bad service that you experienced when you stayed here with us. I have already relayed this matter to the management, and the Housekeeping Department ensured that they will give necessary sanction to the personnel at fault. Please know that steps are being taken to fix and improve the service of our Hotel so that such an event will never happen again. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

실제 이용하신 고객

2018년 12월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 12월 12일
Dear Guest. Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

junghwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 11월 6일
Dear Mr. Junghwan, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. In the meantime, we all wish you lots of success and all the best, for now and in the future.

10/10 - 훌륭해요

Minho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 10월 26일
Dear Mr. Minho, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

4/10 - 별로예요

youngsu

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
객실
객실내 테이블과 의자가 없어서 바닥에 앉아서 뭘 먹어야 했음. 와이파이 접속이 불편
2018년 9월에 5박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 10월 1일
Dear Mr. Youngsu, Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us and taking time to leave a feedback. With regards to our tables and chairs. Upon checking you stayed in one of our Superior Room. As you can see online, and with the pictures, there is no table or chair included for Superior Room. However, if available and if guests are requesting, we can definitely provide table or chair. Again, thank you for staying with us and we hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

2018년 8월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 9월 5일
Dear Guest, Greetings from The Penthouse Hotel! Thank you for your taking time to leave your feedback. This will help us to improve our services. We are saddened that we did not meet your expectations on your previous stay. However, we are hoping that you will still give us a give us a chance to turn your experience around. Looking forward to welcome you here soon at The Penthouse Hotel. In the meantime, we all wish you lots of success and all the best, for now and in the future.

2/10 - 너무 별로예요

jae houng

별로예요: 직원 및 서비스, 객실의 편안함
2018년 7월에 5박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 9월 14일
Dear Mr. Jae Houng, Greetings from The Penthouse Hotel! First of all, we would like tot thank you for staying with us and we thank you for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are saddened that we did not reach your expectation however, we are still hoping that give us a chance to turn your experience around. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

taehyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good!!!
2018년 7월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 8월 8일
Dear Mr. Taehyoung, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

Juhwan 님, korea

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
그래도 좋음
다좋은데 룸 바닥 청소 미비
답변 제공: The Penthouse Hotel Management 님, 2018년 5월 10일
Dear Mr. Juhwan, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We are glad that know that you were happy with your stay here with us expect for the your room floor was not cleaned properly. I have informed Executive Housekeeper regarding this and Please know that steps are being taken to fix and improve the service of our Hotel so that such an event will never happen again. Should there be anything else that we can do for you, or in regards of a next possible stay here with us in the future, then please do not hesitate to let us know. It is our pleasure to be of service to you and we look forward to welcoming you back. In the meantime, we all wish you lots of success and all the best, for now and in the future.

6/10 - 괜찮아요

HEESUN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: The Penthouse Hotel Management 님, 2018년 5월 2일
Dear Mr. Heesun, First of all, we would like to thank you for staying with us. And, thank you for your feedback. We apologize if you have were not satisfied with your previous stay. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

10/10 - 훌륭해요

Jinho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원들과 청결한 객실,호텔의 최고라 할수 있습니다. 한가지 아쉬운건 가까운 픽드랍서비스가 없다는거 빼곤 최고에요.
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 30일
Dear Mr. Jinho, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Also, we apologize if you have disappointments regarding our transportation service. We do actually have our pick-up and drop off service available anytime, upon request. In the meantime, we all wish you lots of success and all the best, for now and in the future.

4/10 - 별로예요

Minkue

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 11일
Dear Mr. Minkue, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. We highly appreciate your feedback and we humbly extend our utmost sincere apologies to you regarding your disappointment. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

4/10 - 별로예요

DAEMO

별로예요: 청결 상태, 숙박 시설 상태 및 시설
방도 다른방을주고 청결도 별로고 대체적으로 별로네요
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 5일
Dear Mr. Daemo, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. Moreover, we need to apologize to you for inconvenience that you have experienced when you stayed here with us. Please know that steps are being taken to fix and improve the service of our Hotel so that such an event will never happen again. Should there be anything else that we can do for you, or in regards of a next possible stay here with us in the future, then please do not hesitate to let us know. It is our pleasure to be of service to you and we look forward to welcoming you back. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

Juhwan

좋아요: 직원 및 서비스
저녁에 매우 시끄럽습니다
2018년 3월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 5일
Dear Mr. Juhwan, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen the Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. Also, we thank you for your feedback and we are sorry to hear that you are a bit disappointed because of the noise. We fully recognize that the noise might be disturbing at times and while we have no control over nearby activities in the walking street which we consider our Red Light District,We apologize sincerely for inconvenience caused. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 2박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 11일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your review. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

6/10 - 괜찮아요

SANG HOON

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 3월에 2박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 11일
Dear Mr. SangHoon, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

foundation

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
조용하고 깨끗한 호텔
주변이 유흥가라서 소음문제 있지 않을까 걱정했는데 그리 심하진 않았음. 전반적 청결도 좋음. 모든 숙박시설이 그렇지만 사이트 이미지를 그대로 믿으면 약간은 실망할 듯. 테이블 하나에 의자 하나는 조금 불만족 의자는 2개정도 되야 하지 않나 싶다.
2018년 2월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 2월 23일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 4월 11일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We appreciate your positive rating about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 2박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 2월 7일
Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your rating and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
숙박은 전반적으로 양호하였으나, 엘리베이터 이용에 상당히 불편함을 느꼈고 케리어를 차에서 내려 로비로 가져가야 서비스를 하는 등의 불편을 느꼈음.
2018년 1월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 1월 19일
Dear Guest, Warm Greetings from The Penthouse Hotel! First of all, we would like to thank you for staying here with us. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for maintenance. We sincerely apologize for the inconvenience. We are now just waiting for the parts that we ordered overseas to be delivered to us so our technician can fix it completely. Rest assured that We are trying our best to get it fixed as soon as possible. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits.

8/10 - 좋아요

Hong 님, Busan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
워킹스트리트와 인접한 최고의 호텔
객실요금이나 이용에 있어서는 전혀 불편함없이 잘 이용했습니다. 하지만, 공항공업의 경우 사전에 신청하였으나 운전자가 미리 도착해있지않아 30분을 기다리다가 결국 택시를 이용했네요. 이러한 부분에 있어서는 좀 더 개선이 필요한 부분이기도 합니다. 하지만, 그 외 모든 부분에 있어서는 만족합니다.
2017년 12월에 4박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 1월 2일
Dear Mr. Hong, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. In the meantime, we all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

최영철 님, 클락

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한직원들과 이동하기 좋은 위치이긴하나 좀 오래된 객실가구가조금 불만
대체로 좋았음 그러나 2층은 소음이 심했음
2017년 12월에 3박 숙박함
Dear Guest, Greetings from The Penthouse Hotel! We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. In the meantime, we all wish you lots of success and all the best, for now and in the future. Best regards, The Penthouse Hotel Management

10/10 - 훌륭해요

Jay 님, 앙헬레스

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
앙헬레스 필즈에비뉴 내에서 탑클래스 호텔
모든 것이 만족스러웠습니다. 딱 한가지 온수가 제대로 작동이 안된다는 점만 불편했습니다. 그 외에 모든 것이 좋았습니다.
2017년 12월에 3박 숙박함
답변 제공: The Penthouse Hotel Management 님, 2018년 1월 2일
Dear Mr. Jay, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future. Best regards, The Penthouse Hotel Management

8/10 - 좋아요

Ban ji

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
펜트하우스 호텔
방상태는 카펫을 제외하고는 만족합니다 카펫 엄청더러움 단점은 엘레베이터 누르면 바로오는게 아니라 카운터로 콜해야지 그나마 빨리옴 엄청늦음 ㅠㅠ 룸서비는 시키면 좀 많이 늦음 아마도 필리핀 스타일 ㅋㅋ 공항 픽업차량은 돈을 내야하고 드랍차량 역시 돈 나야함 가장 좋은건 위치가 워킹 바로 앞이라는 사실 대체적으로 만족해서 담에도 이용할계획
2017년 11월에 2박 숙박함
Dear Mr. Ban Ji, Warm greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. And we are looking forward to welcome you back soon. Moreover, we need to apologize because of the dirty carpet. This should not happen and this is not what we want you to experience. I have already relayed this matter to the management, and the Housekeeping Department ensured that they will give necessary sanction to the personnel at fault. Also, we understand that it is really an inconvenience that one of our elevator is not working. Because of this, the Management did their best to resolve the issue, and, we are glad to let you know that both of our elevators are now working. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future. Sincerely, The Penthouse Hotel Management

8/10 - 좋아요

PARK 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요
괜찮아요
2017년 10월에 4박 숙박함
Dear Mr. Park, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us and we hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future. Sincerely, The Penthouse Hotel Management

6/10 - 괜찮아요

Julian 님, korea

좋아요: 청결 상태
별로예요: 객실의 편안함
엘리베이터..
엘리베이터때문에 고생했습니다
2017년 11월에 3박 숙박함
Dear Valued Guest, Warm Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us and we are hoping to welcome you back soon. We highly appreciate your feedback and we thank you for taking the time to inform us regarding your stay. First and foremost, we sincerely apologize for the inconvenience that you have experienced. We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectation. We know that the intermittent outages of the elevator service is really an inconvenience for our valued guest that is why we did our best to resolve the issue as soon as we can and we are glad to inform you that both of our elevators are now working. Again, we humbly extend our utmost sincere apologies to you regarding this and any disappointment. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future. Sincerely, The Penthouse Hotel Management

6/10 - 괜찮아요

david

좋아요: 직원 및 서비스
별로예요: 청결 상태
최적에 위치하고 있으나 객실청결도는 좋지 못함.
근처 호텔에 비해 가격은 비슷하나 청결도가 좋지 못 함. 엘리베이터의 고장으로 이용어 불편함이 있음. 객실내 타월, 시트, 카펫 청결도가 좋지 못함.
2017년 9월에 3박 숙박함

8/10 - 좋아요

boom 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
모든것은 다 좋았다. 엘리베이터와 바닥 카펫만 뺴고.
호텔 스탭, 시설, 방 컨디션 등등 모든면에서는 만족 스러웠다. 특히 침대는 최고! 하지만 필리핀을 수십차례 다니며 가장 최악이었던 엘리베이터. 1층에서 올라가거나 옥상 수영장에서 내려올때는 짧으면 5분 늦으면 10분정도 걸렸지만, 4층이었던 방에서 내려오거나 올라오려고 할때는 30분까지 기다린적도 있다. 정말 최악중 최악이다. 그리고 바닥이 차라리 타일이었으면 모르겠지만, 카펫이어서 청결도에 문제가 좀 있어 보인다. 수압도 4층이었음에 그닥 쏀 편이 아니다. 나는 바로 옆 ㅅㅌㄹ 파크 주로 이용하는데, 다음부터 그냥 다시 그쪽으로 가는걸로 선택하려 한다. 엘리베이터 2대중 1대는 수리중인데, 1대가 수리 완료 되면 다시 생각해볼정도.
2017년 8월에 2박 숙박함

6/10 - 괜찮아요

Juhwan

평범
평범했습니다.
2017년 6월에 4박 숙박함

10/10 - 훌륭해요

janghwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은데 샤워실에 왜 불이안들어오나요???
2017년 6월에 3박 숙박함

10/10 - 훌륭해요

Jungmin ENT 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
객실최고..
직원들이 친절하고 방은 침대 및 욕실이 매우 좋다. Live Rock Music을 즐기신다면 Wishing Well을 찾아가 보세요. 호텔직원한테 소개받았는데 좋네요. 야외 공연과 음식 맥주, 코코넛인지 야자 음료도 있네요. 비싼 편도 아니구요.
2017년 5월에 2박 숙박함
답변 제공: Kimberly Cruz 님, 2017년 6월 16일
Dear Mr. Jungmin, Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. We all wish you lots of success and all the best, for now and in the future.

8/10 - 좋아요

HYOUNCHOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치와 친철한 직원
친절한 직원과 위치가 최상
Dear Mr. Hyoungchol, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. In the meantime, we all wish you lots of success and all the best, for now and in the future. Best regards, Penthouse Hotel Management

10/10 - 훌륭해요

Hoyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

SANGHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
침대는 최고급으로 느껴짐
의견을 보내 주셔서 감사합니다 곧 또 봐.

8/10 - 좋아요

Miki 님, TOKYO

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
워킹스트리트와 가까운 호텔
전반적인 호텔의 상태는 양호하였으나 바닥에 깔린 카펫이 지저분해서 클리닝에 좀더 신경써야 할 거 같습니다.

8/10 - 좋아요

Miki 님, TOKYO

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
워킹스트리트에서 가까운 호텔
룸컨디션 베드 컨디션 전부 좋았으나 바닥에 깔려있는 카펫은 제대로 클리닝이 이루어진 것 같지 않았습니다. 청소에 조금 더 신경써야 할 것 같습니다.

10/10 - 훌륭해요

HUNSANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들이 너무 친절하고 방이 깨끗해요

8/10 - 좋아요

ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location and facilities
The location of the hotel is good, you can walk around to see the tourist facilities, shopping malls and other nightlife are also within walking distance.

8/10 - 좋아요

lenkim

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
룸 컨디션은 좋으나 룸에 개미가 있고 직원들을 매우 불친절하다
룸 컨디션은 좋으나 룸에 개미가 있고 직원들을 매우 불친절하다 주차장이 부족하여 주차가 너무 불편하다