내부

그랜드 머큐어 앙카라 여행 후기

5 out of 5
그랜드 머큐어 앙카라
Bestepeler Mh. Yasam Cd. 1.Sk. No:7/B, Ankara, Ankara

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 482개 이용 후기 중 265개" "
평점 8 - 좋아요. 482개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 482개 이용 후기 중 42개" "
평점 4 - 별로예요. 482개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 482개 이용 후기 중 29개" "

9.0/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

YOUNG KWANG

2022년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
와이파이가 좀 느립니다. 모바일은 가능하나 컴퓨터 연결은 압됩니다. 하지만 전체적인 서비스, 위치등은 모두 훌륭합니다.
답변 제공: Ozcan 님, 2018년 4월 24일
First of all thank you for choosing us. I would like to remind you that we will be pleased to welcome you again. Yours sincerely Anadolu Hotels Downtown Ankara Hotel Management.

6/10 - 괜찮아요

TAE UK

2017년 11월에 2박 숙박함
답변 제공: filiz 님, 2017년 12월 7일
Öncelikle bizi tercih ettiğiniz için teşekkür ederiz. Sizi tekrar Anadolu Hotels Downtown Ankara'da ağırlamaktan memnuniyet duyacağımızı belirtmek isterim. Saygılarımla Hasan F. Bozkurt Genel Müdür

10/10 - 훌륭해요

uks 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿
가격 환경 모든게 좋은 호텔입니다
2017년 9월에 4박 숙박함
답변 제공: filiz 님, 2017년 11월 15일
I would like to thank you for your positive comments on our hotel, taking your precious time. We will be glad to welcome you again soon. Sincerely Hasan F. Bozkurt General Manager

10/10 - 훌륭해요

YOUNG HO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시내쪽에 매우 좋아요. 근처에 식당도 많구요. 출장으로는 베스트인듯 합니다.

10/10 - 훌륭해요

Cheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리하고 주변환경이 우수한 호텔
가격대비 만족할만한 호텔.
답변 제공: General Manager 님, 2016년 11월 1일
친애하는 고객은, 우선 당신이 우리 호텔에 도시 한 관심을 가져 주셔서 감사합니다, 우리는 당신이 우리가 지금 여러분의 편의를 더하기 위해 좋은 것을 알고 기쁘게 알고 싶어요.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
시설은 훌륭함
호텔 시설은 최고였지만 직원 서비스는 엉망이었어요.
답변 제공: General Manager 님, 2016년 8월 10일
감사

10/10 - 훌륭해요

Bahar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lage und vor allem das Personal Top!!! Sehr sauber und tolles Frühstück. Das einzige die Möbel in der Lobby könnten erneuert werden. Wenn wieder Ankara dann Grand Mercure
2024년 4월에 3박 숙박함

8/10 - 좋아요

Gaurab

가족 여행
좋아요: 청결 상태
Okay for few nights
2024년 1월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 4월 18일
Dear Gaurab;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

HASHMATULLAH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 4월 5일
Dear Hashmatullah; Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Sona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super Hotel
2024년 3월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 4월 3일
Dear Sona; Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Mahdi

좋아요: 청결 상태
Nice hotel very good people
2024년 3월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 4월 1일
Dear Mahdi;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Turay

연인과의 여행
좋아요: 편의 시설/서비스
Sehr Freundlich und hilfsbereit das Personal, sauber
2024년 3월에 5박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 3월 27일
Dear Turay;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Mehmet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yataklar hariç her şey çok iyi . Yataklar çok rahatsız edici
2024년 3월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 3월 17일
Dear Mehmet;Thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Mehmet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Except bed everything is fine need to work on bed very uncomfortable
2024년 3월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 3월 17일
Dear Mehmet;Thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Turay

2024년 3월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 4월 4일
Dear Turay; Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

8/10 - 좋아요

Yoko

2024년 3월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 3월 28일
Dear Yoko;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Shahrooz

2024년 2월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 3월 26일
Dear Shahrooz;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Steven

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the hotel were very pleasant and professional.
2024년 2월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 2월 29일
Dear Steven;We would like to thank you for staying with us at Grand Mercure Ankara during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Mercure Ankara in the near future.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Omar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every thing was perfect
2024년 2월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 2월 19일
Dear Omar;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

4/10 - 별로예요

Elena

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I think this experience was one of the most disappointing. A pricey '5' star hotel but barely reaches a 3 star. The room is not properly maintained/cleaned, with dust and stained mirrors, the bathroom has loads of scale, not even near 5 star as I said. The bed and pillows uncomfortable, even though offering 3 types of pillows, still did not match expectations. I paid to have breakfast additionally, poor choice and not tasty, regretting this extra, does not worth the money. It was really the first time I experienced that. The only good thing was that it was close to the hospital and the staff was lovely. Do not think I will come back.
2024년 1월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 2월 17일
Dear Elena;Thank you for taking the time to share your feedback with us. We' re truly regret to hear that your experience fell short of your expectations. Please accept our sincerest words for the disappointment you encountered during your stay.Maintaining a high standard of cleanliness and comfort for our guests is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Rest assured, we take your comments seriously and will address the issues you mentioned with our housekeeping team to ensure improvements are made.We're also regret to hear that you found the breakfast selection to be poor and not up to your expectations. Your feedback regarding the quality and variety of our breakfast offerings is valuable to us, and we will review this with our culinary team to make necessary improvements.We're glad to hear that you found our proximity to the hospital convenient and that you received excellent service from our staff. However, we understand your decision not to return once again for any inconvenience you experienced.Should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve.Warm regards,Grand Mercure Ankara

10/10 - 훌륭해요

solin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 2월 14일
Dear Solin;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

solin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
just love it
2024년 2월에 4박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 2월 9일
Dear Solin;Thank you so much for your nice review. We are very delighted to hear that you enjoyed your overall stay at our home. We strive to deliver excellent service to each and everyone one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to the Grand Mercure Ankara again.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Cihan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice city hotel
2024년 2월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 2월 9일
Dear Cihan;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

6/10 - 괜찮아요

Mouadd

2024년 2월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 3월 22일
Dear Mouadd;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Fatme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 1월 29일
Dear Fatme;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

6/10 - 괜찮아요

Ateen

2024년 1월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 1월 26일
Dear Ateen;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. I very much hope to have the opportunity to welcome you back soon in order to show you our usual high level of services and standards and make your next visit memorable for only the right reasons.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Ateen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 1월 20일
Dear Ateen;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

8/10 - 좋아요

ismet

2024년 1월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 1월 13일
Dear İsmet;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

8/10 - 좋아요

Ersin

2023년 12월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2024년 1월 7일
Dear Ersin;Thank you for your kind score. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at the Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Murat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 12월 29일
Dear Murat;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

8/10 - 좋아요

ERSIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 12월 14일
Dear Ersin;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Ali

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 12월 11일
Dear Ali;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Ali

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 12월 10일
Dear Ali;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Haluk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend for your stay
Our stay was comfortable room was very well maintained organized clean Location was near all you need restaurants shopping malls etc I would recommend and will be back in my future visit to Ankara. Thank you.
2023년 10월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 11월 8일
Dear Haluk;First of all, we would like to thank you very much for taking time in writing the review for Grand Mercure Ankara. We appreciate for your kind words. We will share this with the every one, they will for sure be humbled by your comments. We look forward welcoming you back at the hotel.Best regards,Grand Mercure Ankara

8/10 - 좋아요

Cas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing was that it was a bit noisy
2023년 11월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 11월 8일
Dear Cas;Thank you very much for taking time in writing the review.We are glad that we were able to provide excellent service for you during your stay. I understand how disappointed you are since our insulation did not meet your expectations and it is disheartening to know that it was less than favorable. I have addressed your points with the relevant department heads to be discussed and taken measures to ensure that experiences such as these are prevented in the future.We look forward welcoming you back to Grand Mercure Ankara Hotel.Best regards,Grand Mercure Ankara

6/10 - 괜찮아요

Mehmet Sekip

2023년 10월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 11월 8일
Dear Mehmet Sekip,Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara Hotel.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Melike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Grand Mercure Ankara Hotel 님, 2023년 10월 30일
Dear Melike;Thank you for taking the time to post points of your stay experience with Grand Mercure Ankara Hotel.We are pleased that you had a great time and we all look forward to welcoming you back.Best regards,Grand Mercure Ankara Hotel

8/10 - 좋아요

Ayako

2023년 10월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 11월 17일
Dear Ayako;Thank you for your review. We are so happy to hear that you enjoyed the service provided by our team It will be our great pleasure to host you again at Grand Mercure Ankara Hotel.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Murat

2023년 10월에 1박 숙박함
답변 제공: Grand Mercure Ankara Hotel 님, 2023년 10월 28일
Dear Murat;Thank you for your points. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara Hotel.Best regards,Grand Mercure Ankara Hotel

10/10 - 훌륭해요

G_

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 26일
Dear G;Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara HotelBest regards,Grand Mercure Ankara

6/10 - 괜찮아요

Mahmoud

2023년 10월에 10박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 26일
Dear Mahmoud;Thank you for taking the time to share your feedback points on Expedia following your visit. We deeply regret that you have had an unpleasant experience during your visit and are thankful for receiving your constructive feedback, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. In the future we are expecting you in our property again.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

DERYA

2023년 10월에 2박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 26일
Dear Derya;Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara HotelBest regards,Grand Mercure Ankara

2/10 - 너무 별로예요

Ardalan

좋아요: 청결 상태
2023년 10월에 7박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 26일
Dear Mr Ardalan;Thank you for taking the time to share your feedback points on Expedia following your visit. We deeply regret that you have had an unpleasant experience during your visit and are thankful for receiving your constructive feedback, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. In the future we are expecting you in our property again.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

Glen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was nice and conveniently located.
2023년 10월에 4박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 20일
Dear Glen;Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 - 훌륭해요

OLCAY

2023년 10월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 20일
Dear Olcay;Thank you for your nice points. We are so happy to hear that you had a great overall stay at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

2/10 - 너무 별로예요

Hassan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My i pad got stolen from my room and they sent me an email apologizing about it and thats all I got !
2023년 10월에 5박 숙박함
답변 제공: Sinan Esin 님, 2023년 10월 14일
Dear Mr. Hassan,Thank you for your time and comment regarding to your stay.First of all, we would like to clear up the misunderstanding. The e-mail we sent is not a “sorry” e-mail. It was an e-mail explaining that all door records had been scanned and security cameras had been checked, and that as a result of these checks, there was no sign of any items leaving the room. We also would like to remind you that we have together found out that your iPad gave a location signal elsewhere.As a result, we stated that your iPad was not stolen in our hotel.We were simply expressing our regret for the loss of your iPad.Best regards

8/10 - 좋아요

Müge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 9일
Dear Muge,Thank you for reviewing your recent stay at our hotel. It is wonderful to know that we were able to make your stay special from the moment you arrived until the moment you departed, especially that our main goal is to deliver high end services that will meet the guest's expectations. Again, we highly appreciate your review and will be looking forward to welcome you back in the near future. Kind regards,Grand Mercure Ankara

6/10 - 괜찮아요

Kristin

좋아요: 청결 상태, 직원 및 서비스
The good: Breakfast was a huge spread and very tasty. We saw people ordering as well. Lots of shops and restaurants within walking distance. Staff were amazing and very accommodating and changed our room to a king, and brought us a folding bed for our daughter when we realized the standard was two twins and there was no way my husband and I would fit together. The bad: the restaurants and cafes were right outside and it was quite noisy. We could hear music and it was on a Wednesday. Our daughter went to swim in the pool but we learned that swim caps were required which she refused to wear.
2023년 10월에 1박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 10일
Dear Kristin;Thank you for sharing your feedback on your recent stay among us. At the Grand Mercure Ankara, our major objective is to provide high standard services and ensure delivering unforgettable experiences to our guests. Your honest comments are very significant in this process, therefore, we highly value your time and constructive critics and we look forward to serving you again soon.Kind regards,Grand Mercure Ankara

10/10 - 훌륭해요

esra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Grand Mercure Ankara 님, 2023년 10월 2일
Dear Esra,We very much appreciate your comments regarding your stay at the Grand Mercure Ankara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Grand Mercure Ankara