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칼리스타 럭셔리 리조트 - 올 인클루시브 여행 후기

5 out of 5
칼리스타 럭셔리 리조트 - 올 인클루시브
Tasliburun Mevkii 19805, Serik, Antalya

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 197개 이용 후기 중 146개" "
평점 8 - 좋아요. 197개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 197개 이용 후기 중 11개" "
평점 4 - 별로예요. 197개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 197개 이용 후기 중 6개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
키즈클럽이 좋고 직원들이 매우 친절했습니다
2019년 12월에 2박 숙박함
답변 제공: CRM 님, 2020년 1월 24일
Dear Guest, the Calista Team wants to thank you for your excellent review. We are happy that you enjoyed your holidays with us and hope to welcome you soon again in our hotel. Best Regards Customer Relationship Management

2/10 - 너무 별로예요

JINWOONG

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: CRM 님, 2020년 1월 22일
Dear Guest, We ask for your detailed opinion based on your low evaluation for our hotel. Please contact us via the contact information below. Respects, Customer Relationship Management Calista Luxury Resort

8/10 - 좋아요

Jungeun

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel itself is good. But when you call local taxi from hotel to airport they are asking for dobule price without asking.
2019년 12월에 2박 숙박함
답변 제공: CRMCalista 님, 2019년 12월 17일
Dear guest! Thank for your comment. Hope to see you again in Calista hotel!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
패밀리룸에 성인4명으로 예약했는데 더블베드 하나와 싱글베드 두개가 있는 룸이라고 표시되었어 있었기때문에 싱글베드 두개가 소파와 탁자를 밀어 놓고 엑스트라베드 두개 깔아 놓은거라고는 생각 못했음. 거실 공간을 베드 두개가 차지하니 가방 열 자리도 없고 베드 상태도 최악이고 방에 앉을 공간하나 없어 프론트에 항의하고 간신히 정상 싱글베드 두개로 교체하고 가방은 옷장속에 넣고 사용하고 소파는 사용을 포기하고 지냈음. 익스피디아에서 더 정확한 사진과 정보를 제공하여야 한다고 생각함.
2019년 6월에 4박 숙박함
답변 제공: Customer Relationship Management 님, 2019년 6월 24일
Dear Guest, Thank you very much for your comment! We appreciate your feedback. We can help you choose other rooms for your comfortable stay next time. We are looking forward to welcome you back to Calista Luxury Resort in the near future. Best Regards Customer Relationship Management

8/10 - 좋아요

suk joon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Customer Relationship Management 님, 2019년 1월 19일
Dear Guest, Thank you very much for your scoring! Best Regards Customer Relationship Management

10/10 - 훌륭해요

Andreas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wie immer super hier. Für alle was dabei
2024년 3월에 6박 숙박함
답변 제공: CRM Manager 님, 2024년 4월 1일
Sehr Geerther Herr Andreas,vielen herzlichen Dank für die ausführliche Bewertung auf Expedia.com.Wir haben uns sehr darüber gefreut dass Sie sich bei uns wohlgefühlt und erholt haben.Positive Bewertungen gibt uns Positive Energie um Immer am Diesen Stand zu Bleiben.!Wir wünschen Ihnen noch eine schöne Zeit und hoffen Sie bald wieder bei uns begrüssen zu dürfen…Mit Freundlich Grüßen,Customer Relationship DepartmentCalista Luxury Resort

6/10 - 괜찮아요

Franz von

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Es war eine Betonwüste. Nicht alles war geöffnet. Verschwendung von Essen.
2024년 1월에 3박 숙박함
답변 제공: CRM Manager 님, 2024년 1월 21일
Dear Franz Von Rigal,First of all we would like to thank you that you have taken the time to write a review for our hotel. We are very sad to hear that there were things throughout your stay that did not meet your expectations. During the winter season the most of outdoor restaurants and bars are closed. Because of the bad weather conditions and hotel occupancy the service is not avaliable. However, be kindly noted that the Turсa restaurant which is located outside is open 24/7. Also you may visit the Сalista cafe, Тhe main restaurant Bellum, Vitamin bar, Jazz bar, Cool bar in winter and enjoy various drinks in Black bar.If you would like to give us another chance, we will be very happy to welcome you again at our hotel. In case you have any questions and requests for your future holiday plans please do not hesitate to contact us.With our best regards,Calista Luxury ResortCustomer Relationship Managementcrm@calista.com.tr

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: CRM Manager 님, 2023년 12월 27일
Dear Guest, First of all, we would like to thank you for taking the time to evaluate us. Your opinions and evaluations are very valuable to us. As the Calista Team, the satisfaction of our guests is extremely important to us and we are always ready to do whatever is necessary for this. Unfortunately there is no any your requests or comments have been entered into the system during your stay. In order to provide better quality service to all our guests, we would be happy if you share the details of your scoring with us via WhatsApp. We hope that we will see you in Calista again, like many repeat guests coming and always choosing us for their stay.Customer Relationship ManagementCalista Luxury Resort

10/10 - 훌륭해요

Daria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay. This is our second time here and we will definitely be booking again next year!
2023년 10월에 7박 숙박함
답변 제공: CRM Manager 님, 2023년 10월 9일
Dear Daria,Thank you so much for taking your valuable time and sharing your precious feedback. With you we develop ourselves and become more stronger. Our team is so proud to read your comment, it motivates us. We know, future visitors of the hotel will find your comments most useful. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon.Sincerely, Calista Luxury ResortCustomer Relationship Managementcrm@calista.com.tr

10/10 - 훌륭해요

CEREN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Overall, it was a great experience. The staff was exceptionally friendly and accommodating. The hotel maintained a high level of cleanliness, and the food exceeded our expectations in terms of both taste and quality. Given our high expectations prior to our visit, we were not disappointed in the least. Additionally, other restaurants, apart from the open buffet, were also great, though there is room for improvement in the Italian à la carte restaurant. The night entertainment was also fun, and we had a great time. I recommend this hotel and look forward to returning in the future!
2023년 9월에 3박 숙박함
답변 제공: CRM Manager 님, 2023년 9월 19일
Dear Mrs Ceren,Thank you so much for taking your valuable time and sharing your precious feedback. With you we develop ourselves and become more stronger. Our team is so proud to read your comment, it motivates us. We know, future visitors of the hotel will find your comments most useful. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

Ercin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel rooms and foods are fantastic Also service is wonderful
2023년 8월에 4박 숙박함
답변 제공: CRM Manager 님, 2023년 9월 1일
Dear Ercin Baykal,Thank you so much for taking your valuable time and sharing your precious feedback. With you we develop ourselves and become more stronger. Our team is so proud to read your comment, it motivates us. We know, future visitors of the hotel will find your comments most useful. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon.Sincerely, Calista Luxury ResortCustomer Relationship Management

8/10 - 좋아요

Halil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: CRM Manager 님, 2023년 8월 29일
Dear Guest, The Calista Team wants to thank you very much for your high scoring! We hope to welcome you soon again here.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This Hotel is just Amazing… there was nothing I could fault.
2023년 6월에 4박 숙박함
답변 제공: CRM Manager 님, 2023년 7월 31일
Dear Mrs Nejla Altas, The Calista Team wants to thank you very much for your high scoring and kind feedback! We hope to welcome you soon again here.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Calista is a fantastic resort. From the moment we arrived to departure the service and staff were great, ensuring every request and need was catered to. Our room was large abd spacious and everywhere was exceptionally clean. Food and drink was high quality, premium brands and the sushi restaurant was awesome. Buffet restaurant was one of the best I’ve been to. Lastly the resort entertainment was really good, very impressive production in the evenings and good daytime agenda. Thanks to the Calista team, we hope to be back.
2023년 7월에 7박 숙박함
답변 제공: CRM Manager 님, 2023년 7월 19일
Dear Mr Andrew,Thank you so much for taking your valuable time and sharing your precious feedback. With you we develop ourselves and become more stronger. Our team is so proud to read your comment, it motivates us. We know, future visitors of the hotel will find your comments most useful. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

Richard

2023년 7월에 6박 숙박함
답변 제공: CRM Manager 님, 2023년 7월 14일
Dear Mr Richard, The Calista Team wants to thank you very much for your high scoring! We hope to welcome you soon again here.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

Denis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wir waren angenehm positiv überrascht und wollen mit Sicherheit noch mal wieder kommen. 😊👍
2023년 5월에 8박 숙박함
답변 제공: CRM Manager 님, 2023년 5월 29일
Lieber Herr Denis,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Calista Luxury ResortCustomer Relationship Managementcrm@calista.com.tr

10/10 - 훌륭해요

Yuvraj

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing experience at the resort.. Wonderful service. Everything was taken care of even before there was a need to request for something. Special call out to the Kids club who ensured that my daughter was taken care of the whole time with engaging experiences
2023년 4월에 4박 숙박함
답변 제공: CRM Manager 님, 2023년 4월 13일
Dear Guest,Thank you so much for taking your valuable time and sharing your precious feedback. With you we develop ourselves and become more stronger. Our team is so proud to read your comment, it motivates us. We know, future visitors of the hotel will find your comments most useful. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

Abdulaziz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury
A wonderful hotel .. and the rooms are clean and beautiful .. At first we took a room and we did not like the view, and they were very cooperative and gave us a room with the most beautiful view .. The variety of food is nice
2023년 3월에 2박 숙박함
답변 제공: CRM Manager 님, 2023년 3월 25일
Dear Guest,Thank you so much for taking your valuable time and sharing your precious feedback. With you we develop ourselves and become more stronger. Our team is so proud to read your comment, it motivates us. We know, future visitors of the hotel will find your comments most useful. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon.Sincerely, Calista Luxury ResortCustomer Relationship Managementcrm@calista.com.tr

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 9박 숙박함
답변 제공: CRM Manager 님, 2023년 2월 18일
Dear Guest, The Calista Team wants to thank you very much for your high scoring! We hope to welcome you soon again in Calista Luxury Resort.Best Regards,Customer Relationship Management

2/10 - 너무 별로예요

Christian

2023년 2월에 3박 숙박함
답변 제공: CRM Manager 님, 2023년 3월 8일
Dear Guest,Thank you for your rating. Since our purpose is 100% guest satisfaction, we try to do our best to make all our guests happy. We are very upset that we didn’t meet your expectations. We discussed your dissatisfaction with you at the hotel and did our best to make you happy. But how we see, it wasn't enough for you. Still we hope that despite your impressions about your stay, we will see you in Calista again, like many repeat guests coming and always choosing us for their stay.Sincerely, Calista Luxury ResortCustomer Relationship Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 12월 21일
Dear Guest,The Calista Team wants to thank you very much for your high scoring!We hope to welcome you soon again in Calista Luxury ResortBest RegardsCustomer Relationship ManagementCalista Luxury Resort.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 6박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 11월 25일
Dear Guest, Thank you very much for your high rating.Kind Regards,CRM ManagerCalista Luxury Resort

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 6박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 11월 6일
Dear Guest,The Calista Team wants to thank you very much for your high scoring!We hope to welcome you soon again in Calista Luxury ResortBest RegardsCustomer Relationship Management

10/10 - 훌륭해요

Oleg

2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Mariya

좋아요: 청결 상태, 직원 및 서비스
2022년 9월에 10박 숙박함

8/10 - 좋아요

Anwar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facility & well maintained. However, A/C wasn't working properly even after fixing it.
2022년 8월에 12박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 9월 3일
Dear Anwar,Thank you so much for preferring us for your vacation and sharing your comment. Our team works hard to make sure our guests are comfortable and receiving our best service. We shared your observation with responsible department and we will try our best to figured it out. With your feedback we will improve.We're so pleased to see that you enjoyed your overall stay and hope you can come visit us again in the foreseeable future.

10/10 - 훌륭해요

Marwan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2022년 8월에 5박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 8월 30일
Dear Mr.Marwan, Of the name of Calista Luxury Resort team we would like to thank you for choosing us and for your feedback. We were pleased to host you and your family and will be happy to see you in the nearest future again. Thank you for your time that you have spent for this comment. With our best wishes.

6/10 - 괜찮아요

EKATERINA 님, JAMISON

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
wonderful property but management sucks and stuff is extremely rude
2022년 7월에 10박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 7월 26일
Dear Ekaterina, first of all we would like to thank you for the feedback that you left on Expedia.com From your comment we understood that you was unsatisfied with some of services and we would like to change your oppinion. We have a profeccional team and around thousand employees. Our main intention is to make our guests feel luxury and comfortable. We tried to contact you within your holiday and figure the out the situation, but couldn't get a back coupling. We would be happy if you give us next chance to show you Calista in a way it is. Because the huge team of Calista is open to level up and give a better services. Please don't hesitate to contact us. With our best regards and a hope to see you again in Calista.

10/10 - 훌륭해요

Riaz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel friendly staff with food options all day from 6-2am
2022년 6월에 6박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 6월 17일
Dear Riaz, Thank you very much for your kind comment! We are pleased that you had a nice vacation. We are looking forward to welcoming you back to Calista Luxury Resort in the near future. Best Regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 7박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 6월 17일
Dear Guest, The Calista Team wants to thank you very much for your high scoring! We hope to welcome you soon again in Calista Luxury Resort Best Regards

10/10 - 훌륭해요

Baktygul

2022년 5월에 5박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 5월 30일
Dear Baktygul, Thank you very much for your scorring! We are pleased that you had a nice vacation. We are looking forward to welcoming you back to Calista Luxury Resort in the near future. Best Regards Customer Relationship Management

10/10 - 훌륭해요

Jasmin

2022년 4월에 4박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 5월 1일
Dear Jasmin, Thank you for the five-star rating of Calista Luxury Resort. We hope to welcome you back again in the near future. Best regards, Customer Relationship Management Calista Luxury Resort

10/10 - 훌륭해요

Zekjir

2022년 4월에 7박 숙박함

10/10 - 훌륭해요

Hakan

2022년 4월에 1박 숙박함
답변 제공: Burçak Tekin 님, 2022년 4월 15일
Değerli Misafirimiz, otelimiz hakkında yapmış olduğunuz değerlendirme puanı için teşekkür ederiz.! Sizi tekrar Calista Luxury Resort ailesi olarak ağırlamaktan mutluluk duyarız! Saygılar, Customer Relationship Management Calista Luxury Resort

8/10 - 좋아요

Siyyid

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 5박 숙박함

10/10 - 훌륭해요

Orçun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 2월 3일
Değerli Misafirimiz Orçun Bey, Otelimiz hakkında yapmış olduğunuz değerlendirme puanı için teşekkür ederiz! Sizi tekrar Calista Luxury Resort ailesi olarak ağırlamaktan mutluluk duyarız! Saygılarımızla

10/10 - 훌륭해요

Sadia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing!!!
This place was the most beautiful place I ever stayed in and I’ve stayed in over a hundred 5 star hotels (it’s a hobby of mine). From the technology, service, cleanliness, beauty, all the way to the beautiful fragrance of the resort was perfect. The food was delicious. There’s not a thing I could say that needs improvement.
2021년 12월에 2박 숙박함
답변 제공: Customer Relationship Management 님, 2022년 1월 20일
Dear Guest, Thank you so much for the wonderful feedback. We are so pleased to hear that we exceeded your expectations for a fabulous stay. Thank you very much for the wonderful feedback regarding our resort, it really means the world to us! We truly appreciate you taking the time to post this fantastic review and our entire team will be looking forward to your next visit. Kindest regars, Calista Luxury Resort Customer Relationship Management

10/10 - 훌륭해요

Mohanad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Customer Relationship Management 님, 2021년 12월 6일
Dear Mr/Mrs. Mohanad, Thank you for the 10/10 rating of Calista Luxury Resort. We hope to welcome you back again in the near future. Best regards,

10/10 - 훌륭해요

Arkan

2021년 7월에 6박 숙박함
답변 제공: Calista Luxury Resort 님, 2021년 9월 17일
Dear guest, thank you for your interest shown towards Calista Luxury Resort. Many thanks for the appreciation of our hotel. We are always glad to see you as our guests. Yours faithfully,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very luxurious hotel cleanliness ,food,service ,entertainment,pools everything is amazing ,the waiters and the stuff are friendly ,i recommend everyone to vist ,ican said it is a 7 star hotel
2021년 7월에 6박 숙박함
답변 제공: Customer Relationship Management 님, 2021년 7월 30일
Dear Guest, The Calista Team wants to thank you for your excellent review. We are happy that you enjoyed your holidays with us and hope to welcome you soon again in our hotel. Best Regards

10/10 - 훌륭해요

Natalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Январская Calista
Отель хороший, цена немного завышена. Гест релейшен изначально дал номер с видом на сад, хотя у меня был бесплатный апгрей и январь не сезон в отеле. Далее отдых был комфортный, предоставили один бесплатный ужин в a la carte ресторане. Когда утопили айфон, дали ведерко с рисом подсушить. Персонал отзывчивый и внимательный.
2021년 1월에 6박 숙박함
답변 제공: Customer Relationship Management 님, 2021년 2월 4일
Здравствуйте, уважаемый гость Благодарим вас за отзыв о Calista Luxury Resort. Мы стараемся предоставлять все необходимое для вашего приятного и комфортного отдыха. Приятно, что вы провели замечательное время в нашем отеле. Надеемся на скорую встречу в Calista.

10/10 - 훌륭해요

Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 8박 숙박함
답변 제공: Burçak 님, 2021년 1월 19일
Dear Elena, Thank you very much for your stay, it is highly appreciated. Thank you very much for your high scoring! Best Regards Customer Relationship Management

10/10 - 훌륭해요

Elif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
100% Empfehlenswert
Alles war mehr als perfekt. Super Hotel mit super freundlichen und aufmerksamen Service. Ich komme bestimmt wieder.
2020년 11월에 3박 숙박함

4/10 - 별로예요

AysMar 님, NJ

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Absolutely didn’t meet our expectations, the price per room has been raised tremendously (due to COVID and all the actually decent hotel are booked), but the service and overall quality has nothing to do with luxury and worth a 3 star hotel level tops. Miserable management staff at the reception that just yells and defends their hotel and does nothing to help a customer, from check in to requesting a cabana we received a horrible experience. Overall hotel staff has no experience, barely understands English or Russian, we always received wrong orders. Hotel is over booked right now, forget social distancing- buffet is a joke, small room with guests climbing on top of each other to get eggs and cheese for 15 mins. Food and liquor quality is a cheap cruise or airplane food level. Room cleaning staff is overwhelmed, goes in and out of rooms in 5 mins, doesn’t vacuum floor, forget about disinfecting anything. Hotel in itself has very basic amenities for Belek area, Only positive side was the miniclub and miniclub entertainment personnel. Overall, do not overpay for this hotel-not worth it , we are def not coming back here.
2020년 9월에 11박 숙박함
답변 제공: CRM Department 님, 2020년 10월 6일
Thank you for choosing our hotel for your vacation and reviewing your experience with us. We are very sorry to learn that the service didn't meet your expectations. Your detailed observations are appreciated and your feedback has been reviewed and shared with the team. We sincerely apologise for your disappointment and we hope that you will consider returning to Calista Luxury Resort in the future, when we will do our very best to make amends and hopefully create better memories. Best Regards

10/10 - 훌륭해요

Riad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 7박 숙박함
답변 제공: Customer Relationship Management 님, 2020년 10월 6일
Dear Guest, Thank you very much for your scoring of your stay, it is highly appreciated. Our professional team always happy to meet & exceed your expectations. We are glad that you had a wonderful holiday with us! Best Regards

6/10 - 괜찮아요

Hamad

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
تقييم منصف
وصلنا في وقت متاخر قليلاً ولايوجد ترحيب من الفندق وكذلك تم تاخير دخولنا والسبب ان السستم متعطل ، الغرف عادية جداً وتعتبر قديمة ، نظام الفندق يعتبر ممتاز من حيث الاكل فهو يوفر وجبات مجانية في كل وقت افطار/ غداء/ عشاء ، اللوبي للفندق جيد جداً ، التجربة كانت متوسطة الى مرتفعه نوعا ما ولكن كنت اتمنى افضل من ذلك بحكم السعر للغرفه
2020년 8월에 1박 숙박함
답변 제공: Customer Relationship Management 님, 2020년 8월 28일
Dear Guest, Thank you very much for your high scoring! Best Regards

8/10 - 좋아요

Hamda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel noisy guests
Noises from other guests up till 2am every night was really disturbing but the hotel and staff are really excellent
2020년 3월에 3박 숙박함
답변 제공: Customer Relationship Management 님, 2020년 10월 9일
Dear Hamda, Dear Guest, Thank you for taking the time to review your stay at Calista Luxury Resort. We always appreciate feedback. We know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable Calista experience. We all look forward to welcoming you back to Calista Luxury Resort on many future occasions soon . Calista Luxury Resort

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was delicious, service was perfect, location is a little bit far from city but good transportation
2020년 3월에 1박 숙박함
답변 제공: Customer Relationship Management 님, 2020년 10월 9일
Dear Guest, Thank you so much for preferring our hotel and sharing your positive impressions.Our team works hard to make sure our guests are comfortable and receiving our best service. We have forwarded your remarks to the corresponding departments. We will be delighted to host you again anytime in the future .

4/10 - 별로예요

Sarmad

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel , bad food
Food was really bad , bars and drinks a very good , people are very welcoming and helpfull , everything was very good except the food , the meat was disappointing at all meals
2020년 1월에 3박 숙박함
답변 제공: CRM 님, 2020년 2월 18일
Dear Guest, thanks for review about our hotel. We will send your comments about food to resposible department . Hope to see you again in our hotel! Best Regards, CRM department.

2/10 - 너무 별로예요

Huriye

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yemekler ve kalitesi berbat
2020년 1월에 2박 숙박함
답변 제공: Burçak Tekin 님, 2020년 1월 31일
Değerli Misafirimiz Huriye Hanım, öncelikle Calista Luxury Resort otelimizi tercih ettiğiniz için çok teşekkür ederiz. Mutfak ve Yemek kalitemizin size hitap etmemesi ve beklentilerinizi karşılayamadığı için çok üzgünüz. Genel olarak otelimizde sunulan tüm ürünler yüksek kalitede olmakla birlikte birinci sınıftır. Konu ile ilgili yorumunuz değerlendirmeye alınacaktır ve gerekli birimlere iletilecektir. Sizi tekrar Calista Aİlesi olarak otelimizde ağırlamak ve beklentilerinize tam anlamıyla karşılamayı çok isteriz Saygılar CRM Departmanı.