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NH 컬렉션 앤트워프 센터 여행 후기

4 out of 5
NH 컬렉션 앤트워프 센터
Pelikaanstraat 84, Antwerp, Antwerp

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 589개 이용 후기 중 415개" "
평점 8 - 좋아요. 589개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 589개 이용 후기 중 18개" "
평점 4 - 별로예요. 589개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 589개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

YOUNG JI

2024년 2월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 3월 8일
Dear YOUNG JI,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

YURI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이동편리하고 깔끔한 비즈니스 호텔
역 바로 앞이라 이동이 용이하다는게 최대 장점. 준공되고 많이 지난 건물이 아니라서, 전체적으로 깔끔하고 청소상태, 리셉션 응대도 매우 좋았음. 조식도 특별한 요리는 없지만 아주 적절했고 빵류와 와플 해먹는게 맛있었음.
2023년 2월에 5박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 20일
Dear Yuri,Thank you for taking the time to share your experience and for staying with us at NH Collection Antwerp Centre. I am happy to see that you enjoyed your stay with us. We look forward to welcome you back in the future!Kind regards,Guest Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 3일
Dear,Thank you for taking the time to share your experience and for staying with us at NH Collection Antwerp Centre. I am happy to see that you enjoyed your stay with us. We look forward to welcome you back in the future!Kind regards,Guest Relations

10/10 - 훌륭해요

YOUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
중년부부여행
중앙역 길거너편입니다. 위치가 일단 최고입니다. 시설도 깔끔하고 좋아요. 중앙역안에 식료품을 살수 있는 마트가 있어서 이것저것 사다 먹었어요.
2020년 2월에 2박 숙박함
답변 제공: Sarah - Guest Relations 님, 2020년 4월 11일
Dear Youn, Thank you very much for rating our hotel with "10/10" We are happy to read that you've had a lovely stay with us especially thanks to our central location in the city. We hope to welcome you once again. With kind regards,

10/10 - 훌륭해요

LOIC

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Sarah - guest relations manager 님, 2020년 3월 22일
Dear Loic, Thank you for your top score! We hope to see you back one time in NH Collection Antwerp Centre

8/10 - 좋아요

Francesco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스
NH is a little oasis inside a busy section of Antwerp. Walking distance to the Centraal train station. Excellent service, decent rooms. Very stiff bedding.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Mahreen

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mooi uitzicht op station, leuk om treinen te kijken vanuit de kamer. Uitgebreid vers ontbijt, de hotel was schoon en rook lekker
2024년 5월에 3박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 14일
Beste Mahreen,Bedankt voor uw positieve feedback over uw verblijf in het NH Collection Antwerp Centre! We zijn blij dat u genoten heeft van het uitzicht, alsook de signature NH geur en schoonheid van het hotel. Het is geweldig om te horen dat u het uitgebreide ontbijt waardeerde. Het ontbijt is een van onze beste aspecten dat we met trots promoten.We kijken ernaar uit om u in de toekomst opnieuw te verwelkomen!Met vriendelijke groet,Emilia Wierzbicka,Guest Relations Manager

10/10 - 훌륭해요

Junxin

2024년 5월에 2박 숙박함

8/10 - 좋아요

KAORI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 7일
Dear KAORI,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 4 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

6/10 - 괜찮아요

Su Yeone 님, Philadelphia

The bed type description for each room MUST be changed. It says for a room type with view, there is an option for either king bed OR two twin beds. So I paid extra and even messages the property requesting explicitly for twin beds. But during check-in, I was told that there is no room with view with twin beds. So I wasted extra money for nothing. It’s ridiculous how misleading bed type descriptions are and how there is no communication between Expedia and the property.
2024년 3월에 3박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 1일
Dear Su Yeone,We would like to thank you very much for sharing your experience here on Expedia. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations as you rated us 6 out of 10.We sincerely apologize for the inconvenience you experienced. Rest assured, we are actively addressing this issue to ensure accurate bed type descriptions are provided for each room. We understand the frustration and appreciate your feedback as it helps us improve our services. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Antwerp Center.With kind regards,Emilia Wierzbicka, Guest Relations Manager

8/10 - 좋아요

Harry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2 mins from central station. Spacious room.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Ho Yin Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 3박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 1일
Dear Ho Yin Paul,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 - 훌륭해요

Mw.

The service was very hoog
2024년 4월에 1박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 1일
Dear Mw.,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are also very happy that you were particularly pleased by the service offered at our hotel.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 - 훌륭해요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
!!!!!!!
2024년 4월에 1박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 1일
Dear Peter,We are delighted to read that you enjoyed your stays at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb breakfast. Staff of highest quality. Next to railway station. Alas the 'free' drink for their 'green' initiative only covers unexciting beer, despite promotion suggesting otherwise.
2024년 4월에 4박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 5월 1일
Dear David,We are delighted to read that you enjoyed your stays at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are also very happy that you were particularly pleased by our lovely staff, our famous breakfast buffet and the central location. We appreciate you taking the time to provide us with such candid feedback.The Greenstay Voucher indeed covers only soft drinks, house wine and Stella house beer.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 - 훌륭해요

rebecca 님, rosedale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a lovely hotel and so convenient to Antwerp Central. We Americans were quite pleased.
2024년 4월에 4박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 4월 10일
Dear rebecca,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are delighted to be informed that you were satisfied with the provided service in NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are very happy that you enjoyed the central location, and hope you liked the amazing architecture of the Antwerp Central Station.We would be honored to welcome you again. Kind regards,Emilia Wierzbicka,Guest Relations Manager

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and services.
2024년 4월에 1박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 4월 10일
Dear Joshua,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, as well as our services.It is a pleasure to see such a nice score, thank you very much for rating us a 4 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 - 훌륭해요

Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern hotel with beautifully finished interior, which is conveniently located next to the central railway station. The rooms are quiet and have large comfortable beds. I would recommend the varied breakfast, which is served in a wonderful spacious double-height room.
2024년 4월에 1박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 4월 10일
Dear Elena,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, our famous breakfast buffet, as well asthe hotel décor and rooms.It is a pleasure to see such a nice score, thank you very much for rating us a 5 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager

8/10 - 좋아요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff lovely. As often happens we booked a room with a ‘seating area’ , as we were staying for five days when the weather could not be guaranteed! Sadly the seating area consisted of a desk chair and one additional chair in a room which really did not have space for the additional chair. I am always disappointed when hotels advertise a seating ‘area’ but really just mean one comfortable chair in a room for two people. As we do not like using the bed in our clothes, we were not exactly comfortable during rainy afternoons. Other than that the hotel was clean, staff lovely and hotel well located.
2024년 3월에 5박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 4월 10일
Dear Rachel,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, our famous breakfast buffet and our lovely staff.Thank you very much for rating us a 4 out of 5.My sincere apologies for the discrepancy in the explanation about the seating facilities.I understand that due to hygienic reasons and the weather forecast, it is more comfortable to have a seating area other than the bed and the bureau. In the future, I would recommend to book out Family rooms, as these have a separate sofabed where you can sit or lie on.It would be our pleasure to welcome you back again in NH Collection Antwerp Centre. With kindest regards, Emilia Wierzbicka, Guest Relations Manager

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their green initiative (no room service) offers a free drink in bar. This used to cover all beers. On last two stays it is now restricted to Stella if beer. Alas I'm involved with beer tourism and offering such a multinational brand is something of an insult! And made worse by front desk staff and promotion suggesting it is any beer, which is untrue. NH computer system is dysfunctional. Although this possibly means more interaction with the staff who are always excellent! Impressive buffet breakfast. The location next to station but within striking distance of the city centre is perfect.
2024년 3월에 5박 숙박함
답변 제공: Emilia Wierzbicka, Guest Relations Manager 님, 2024년 4월 10일
Dear David,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp once more.We are very happy that you enjoy the central location of our hotel, our famous breakfast buffet and our lovely staff.Thank you very much for rating us a 5 out of 5.My sincere apologies for the discrepancy in the explanation about the Greenstay concept between the Front Desk staff and the Bar staff.The rules around this have been modified to the house wine and house beer, as well as soft drinks.On behalf of the entire team, we would be honored to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager

8/10 - 좋아요

Piero

2024년 2월에 4박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 3월 8일
Dear Piero,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Eldad

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 3월 8일
Dear Eldad,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

8/10 - 좋아요

Duncan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 2월 16일
Dear Duncan,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

6/10 - 괜찮아요

Marc

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A pretty disappointing property for NH, which I've come to expect a standard of excellence from. This hotel seems to have stopped caring about details. My "premiere room with view" was small and dark, and overlooked train tracks across a dingy road.
2024년 2월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 2월 16일
Dear Marc,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey.Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Roxanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 31일
Dear Roxanna,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

8/10 - 좋아요

Dror

2024년 1월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 31일
Dear Dror,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel right next to main station
2024년 1월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 31일
Dear Richard,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind feedback about our hotel has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

8/10 - 좋아요

miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Emilia - Guest Relations Manager 님, 2024년 1월 20일
Dear ,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

Ashraf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice breakfast
2024년 1월에 1박 숙박함
답변 제공: Emilia - Guest Relations Manager 님, 2024년 1월 20일
Dear ,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property close to Antwerp Central station
2024년 1월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 17일
Dear Richard,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Sean,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prachtig hotel op loopafstand van het treinstation. Prachtige lobby en mooie schone kamers. Badkamer van alle gemakken voorzien en ondanks dat je midden in de stad zit naast het centraal station is het in de kamer muisstil.
2024년 1월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Beste Angela,Hartelijk dank voor het kiezen van NH Collection Antwerp Centre voor uw verblijf en voor het nemen van de tijd om uw recente ervaring te delen via onze gasttevredenheidsonderzoek.We waarderen uw feedback en zijn verheugd te lezen dat u genoten heeft van uw verblijf, en we aan uw verwachtingen hebben voldaan. Uw feedback is gedeeld met het team zodat we hen blijvend kunnen inspireren en motiveren om uitzonderlijke gast service te leveren. We kijken uit naar de volgende mogelijkheid om u weer te verwelkomen in de nabije toekomst. Met vriendelijke groeten,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel in a great location. Love their skip room service and get a beer option as it saves the environment (the excessive cleaning) and is a win win for client and hotel. Location is excellent and the hotel is top class!
2024년 1월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Mark,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your thoughtful feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words about our "Greenstay concept" and hotel have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
No hot water on second day of stay meant myself and my partner had to spend the day in the city dirty. Room was a bit noisy due to location on main road and also straight across the corridor from the breakfast room and lifts. Safe in room didn’t work had to contact reception to fix. Could be a great hotel but lack of attention to detail lets it down.
2023년 12월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 17일
Dear David,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey.Please accept our sincerest apologies for the inconvenience caused by the hot water outage. I can only imagine the discomfort experienced through-out the day due to this issue. Would you be so kind to contact me for your future stay, so that I can do everything in my power to ensure your future stay is up to standards with the NH experience we usually provide our guests. Once more, please accept our sincerest apologies and we hope to welcome you back in our, or one of our properties around the world.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Martin

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Quick business trip. Hotel has onsite parking, clean and spacious room, with good breakfast options. Did the job very well and fair priced,
2023년 12월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Martin,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your thoughtful feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

karly belissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mi è piaciuto tutto in generale, senza dubbio tornerò
2024년 1월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Karly Belissa,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Brett,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and outstanding breakfast
2023년 12월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Anthony,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words about our breakfast have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

6/10 - 괜찮아요

MISAKI

2023년 12월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear MISAKI,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations, based on the scores given. I regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,

6/10 - 괜찮아요

Gerard

2023년 12월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 15일
Dear Gerard,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey.Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Emily Rose

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 31일
Dear Emily Rose,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations Manager

10/10 - 훌륭해요

Johan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Johan,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,

8/10 - 좋아요

Diana

2023년 12월에 2박 숙박함
답변 제공: Emilia Wierzbicka Guest Relations Manager 님, 2024년 1월 14일
Dear Diana,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,

10/10 - 훌륭해요

Insheik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Emilia - Guest Relations 님, 2023년 12월 26일
Dear Insheik,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean Quiet Convenient
Very convenient next train station. Quiet and clean with a great breakfast.
2023년 12월에 2박 숙박함
답변 제공: Emilia - Guest Relations 님, 2023년 12월 26일
Dear David,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 - 훌륭해요

Raphael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable, clean and amazing breakfast
Really close to the train station, walking distance to the old town. Really friendly attentive staff, comfortably rooms and amazing breakfast! Would stay again!
2023년 12월에 1박 숙박함
답변 제공: Emilia - Guest Relations 님, 2023년 12월 26일
Dear Raphael,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Emilia - Guest Relations 님, 2023년 12월 26일
Dear Frank,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations

10/10 - 훌륭해요

James

2023년 12월에 1박 숙박함
답변 제공: Emilia - Guest Relations 님, 2023년 12월 26일
Dear James,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia WierzbickaGuest Relations