“Beautiful setting and grounds. Room clean except for dead flys on the window still. Mattress fair. Room configurations odd. Customer service terrible. Booked two rooms but only received reservation form for one in order to get room and code. When texted them to send 2nd they said no. Use phone and call us when there. What should have taken 5 mins took 20mins. No staff on site to help. Would not stay again.”
“We had to wait approximately 45 minutes for someone to show up at the check-in desk. No one was there. A security person from Berea College happened to be there (also looking for this 'missing' person) and did his best to try to find someone for us. It was already quite late and having to wait until almost 1:00 AM and be out early the next morning was rather inconvenient. Once the guy finally showed up, he didn't even bother apologizing. Otherwise, the room was fine. The coffee maker wasn't...
“This is the second time we have come here and it was nice that we just happened to stay in the same room as last time. This is such a wholesome cozy place I would definitely recommend. The lodge is so comforting and so clean. The staff are so welcoming and very nice.”
“Extremely lovely hostess! She’ll take great care of you and make you feel right at home, extremely thoughtful with all the amenities-including a communal fridge and a breakfast station. There’s a laundry room for use and plenty of detergent and other toiletries in stock if you find yourself in need.”