파노라믹 스튜디오 스위트, 침실 1개, 테라스, 계곡 전망 | 테라스/파티오
예약 가능 여부 확인

호텔 산 미켈레 여행 후기

4 out of 5
호텔 산 미켈레
Via Guelfa 15, Cortona, AR

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 221개 이용 후기 중 134개" "
평점 8 - 좋아요. 221개 이용 후기 중 61개" "
평점 6 - 괜찮아요. 221개 이용 후기 중 17개" "
평점 4 - 별로예요. 221개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 221개 이용 후기 중 5개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing breakfast buffet.
2024년 4월에 1박 숙박함
답변 제공: Zoe 님, 2024년 5월 6일
Dear Ms. Jessica, thank you for your review of our Hotel. We are very happy that you appreciate the breakfast. Hope to welcome you again as our guest. Kind RegardsZoeFront Office

10/10 - 훌륭해요

Luca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Da provare!
Bellissimo hotel posizionato in centro a Cortona (occhio alla ZTL!). Ottimi servizi. Unico neo è che, essendo inserito in antichissimo palazzo, se da un lato l'atmosfera è eccezionale, dall'altro sconta il fatto che alcune cose, in termini pratici e tecnici, sono un po' sacrificare...parlo della stanza piuttosto fredda (solo uno split in pompa di calore) e della mancanza di doccia di misura adeguata (sono alto 192 cm è ho fatto la doccia in ginocchio nella vasca allagando il bagno).
2023년 11월에 1박 숙박함
답변 제공: Gabriele 님, 2023년 11월 4일
Gent.mo LucaLa ringraziamo per gentilissime parole e per il giudizio positivo, che ci rende felici e orgogliosi dell'impegno nei vostri confronti.Mi scuso riguardo la temperatura della stanza, purtroppo per regolamento comunale non possiamo ancora accendere il riscaldamento centralizzato, e dobbiamo limitarci alle sole pompe di calore.La invito a tornarci a trovare nel prossimo futuro, saremo felici di offrirle una tariffa speciale e una camera con cabina doccia, più adeguata alle sue esigenze.Nel frattempo le invio i miei più cordiali saluti

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fantastic hotel. We highly recommend it for a stay in Cortona. The hotel parking is fantastic, and the building is most interesting. But, above all it is the staff who are exceptionally good. So helpful and knowledgeable—really an amazingly good experience, right in the heart of the old city.
2023년 10월에 1박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 11월 1일
Dear Sirs, Thank you for choosing our Hotel. We are very pleased that your stay could have fully reflected all your expectations. This review is a source of pride and satisfaction that will be reported to all the people who have contributed to this achievement. With the hope of having you back as our customers soon, we wish you a good continuation of the day. Best regards Alessandro LolliQuality & Guest Relations Manager

8/10 - 좋아요

Maria T.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking is hard to find at the base and it’s 30euros at the property. From the parking to the hotel is a steep up hill walk.
2023년 10월에 1박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 10월 20일
Dear Sirs,We thank you for your stay in our hotel and for the rating given to us.Cortona is located on a hill almost 500 meters above sea level and our hotel is located within the historic center where there are some climbs to access.We also inform you that our hotel is the only one that offers the possibility of parking in a garage within the historic center.Hoping to have you as our guests again, we send our best regardsAlessandro Lolli Quality & Guest Relations Manager

10/10 - 훌륭해요

Heidi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charming Place
The staff was very helpful and cheerful. Our large room worked well for 3 people. The location was perfect - just a. few steps (albeit up hill) to the main square in Cortona.
2023년 9월에 1박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 9월 20일
Good morning, Thank you for your kind and positive review, we are very pleased to read your words. Pleased to know that you had a comfortable stay and that you appreciated what the San Michele has to offer to its Guests. With the hope of seeing you again soon in Cortona and here with us, we take this opportunity to send our best regards.Alessandro LolliQuality & Guest Relations Manager

8/10 - 좋아요

Dario

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location for your stay
Perfect location for your stay in Cortona. The staff was friendly and welcoming. Room was clean and comfortable. Breakfast was good and plenty to choose from. Would definentitly stay there again.
2023년 9월에 2박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 9월 8일
Dear Sirs, Good morning, and thank you very much for your review, We are so pleased to know that you had a good stay here and we look forward to welcoming you again soon Kind regards Alessandro Lolli Quality & Guest Relations Manager

10/10 - 훌륭해요

Alexcis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 8월 14일
Thank you for your stay in our hotel and for the evaluation you have given us.With the hope of having you as our guests again, we send our best regardsAlessandro LolliQuality & Guest Relations Manager

10/10 - 훌륭해요

Fiona

2023년 7월에 2박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 8월 5일
Good Morning,Thank you for your stay in our hotel and for your evaluation.With the hope of having you back as our welcome guests, we send our bestBest regardsAlessandro rLolliQuality & Guest Relations Manager

10/10 - 훌륭해요

Valentina

2023년 7월에 1박 숙박함
답변 제공: Gabriele 님, 2023년 7월 20일
Dear ValentinaThank you for your kind and excellent review. It means a lot to us.We hope to be able to welcoming you again in Cortona as soon as possible.Best regards

8/10 - 좋아요

VANIA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cortona é imperdível
Primeiro me apresentaram um quarto que nunca deveria ser ofertado para nenhum hóspede, ficava no 4 e último andar e uma parte do acesso era feita por escadas ingremes e irregulares, além disso a temperatura do quarto era absurdamente alta e o pé direito, muito baixo. RECLAMEI e a gentil e excelente funcionária Amália me apresentou outra acomodação, mas teria que pagar uma diferença de 50 euros por noite(que não aceitei). Amália, conversou com seu gerente e me deram uma outra habilitação. O hotel fica num Pallazo antigo e se vc está esperando algo mais moderno, desista. Depois dessa situação inicial, tudo ocorreu bem. Boa cama e travesseiros, café da manhã nota 8,5. Localização maravilhosa, mas para chegar no hotel desde a estação de trem é necessariamente um táxi ou estar de carro.
2023년 7월에 2박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 7월 17일
Dear Madam,Regarding your review, we would like to inform you that our hotel is located in a 15th-century building, classified as a national monument. The uniqueness of our rooms is that they are different from each other in terms of position, view, furnishings, and dimensions which vary according to the category booked.We are in a city whose origins date back to the Etruscan and then medieval periods, so the context of the building is perfectly in keeping with its history.However, we are pleased that we were able to find a suitable alternative solution for you which allowed you to remain as you indicated in the final assessment.Best regardsAlessandro LolliGuest Relations & Quality Manager

10/10 - 훌륭해요

Marisol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone at the hotel was so nice.
2023년 7월에 6박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 7월 15일
Dear Sirs.thank you so much for your kind and good review, we are really pleased to know that you enjoyed your stay here and that you appreciated the hotel facilities and our Staff. We look forward to welcoming you again soon.Kindest regards,Alessandro LolliGuest Relations & Quality Manager

6/10 - 괜찮아요

Tommie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff are excellent, 5 stars. The age of the hotel combined with location and lack of amenities only rates two stars. The quaintness and historical significance rates 5 stars. However, beds were super hard, there was no coffee in the room and the shower (no tub) was the size of something in an RV. Our suite could only be accessed by stairs, managing our own luggage, and another we toured had the bathroom up a set of stairs inside the suite. Ask before you book. The tub suite is unique, must verify this is what you booked. Streets around are very steep and narrow. Parking in the hotel garage (recommended) is limited to 2 or 3 cars. Pre book this if you want it. Breakfast was OK but go early if you want hot food. Will try a different hotel next time.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is a lovely little gem with a warm and inviting ambience. The breakfast area was very lovely and the options were numerous. Hotel staff went above and beyond!
2023년 7월에 1박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 7월 8일
Dear Sirs. Thank you so much for your kind and good review, we are really pleased to know that you enjoyed your stay here and that you appreciated the hotel facilities and our Staff. We look forward to welcoming you again soon. Kindest regards,Alessandro Lolli Guest Relations & Quality Manager

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The most perfect hotel we stayed at during out 3 weeks in Italy. Looking forward to visiting again in 2024.
2023년 6월에 4박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 7월 5일
Dear Madam,thank you for your wonderful review. It was our greatest pleasure to have you here as our guests and reading reviews like the one you just wrote down really warms our hearts and give us the energy to improve our service day by day. Looking forward to having you as our guests again, Best regards Alessandro Lolli Guest Relations & Quality Manager

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Gabriele 님, 2023년 7월 1일
Dear GrahamThank you for your kind review, we appreciate your nice feedback.We look forward to welcoming you again at Hotel San Michele.

10/10 - 훌륭해요

Frank

2023년 6월에 3박 숙박함
답변 제공: Alessandro 님, 2023년 6월 27일
Good morning,Thank you for the very satisfactory evaluation of our hotel.Hoping to have you as our guests again, we send our best regardsAlessandro LolliGuest Relations Quality Manager

10/10 - 훌륭해요

Eloise 님, Seattle

2023년 5월에 1박 숙박함
답변 제공: Alessandro 님, 2023년 6월 24일
Dear Mrs. Sheldon,Thank you for giving us the maximum satisfaction score.With the hope of having you again as our welcome guests, we send our best regardsAlessandro LolliGuest Relations & Quality Manager

10/10 - 훌륭해요

Saverio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Palazzo d’epoca
Ottimo soggiorno, bella camera, servizio eccellente, colazione ottima, notevole la ristrutturazione di questo bel palazzo cinquecentesco con il rispetto della struttura, dei volumi e degli affreschi.
2023년 5월에 2박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 5월 23일
Egr. Sig. Pandolfo,la ringraziamo per la Sua prenotazione e per le belle parole a noi dedicate .Sarà mia massima premura informare tutto il nostro personale della Sua recensione e nella speranza di averla nuovamente come nostro graditissimo ospite, inviamo i nostri più cordiali saluti.Alessandro LolliGuest Relations & Quality Manager

10/10 - 훌륭해요

Francis

단체 여행
좋아요: 청결 상태
Très belle hôte au centre de Cortona avec de grande chambre bien décorée le personnel de la réception est professionnel est à votre écoute
2023년 5월에 1박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 5월 19일
Cher Monsieur Monnerat,Nous vous remercions pour votre avis avec les aimables paroles qui nous sont dédiées.CordialementAlessandro LolliGuest Relations & Quality Manager

6/10 - 괜찮아요

David

좋아요: 청결 상태
2023년 5월에 4박 숙박함
답변 제공: Alessandro Lolli 님, 2023년 5월 19일
Dear Mr. Lasch,We thank you for your reservation in our hotel and take note of your evaluation.Best regardsAlessandro LolliGuest Relations & Quality Manager

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The restored palace was lovely. The staff explained the history. Breakfast was excellent too. Housekeeping was excellent. Everyone seemed happy working at this hotel. They really made my 5 night stay enjoyable. Will definitely suggest to my Italian club in the United States. Grazie
2023년 4월에 5박 숙박함
답변 제공: Alessandro 님, 2023년 4월 16일
Dear Mrs Bonanno,thank you for your wonderful review.It was our greatest pleasure to have you here as our guests and reading reviews like the one you just wrote down really warms our hearts and give us the energy to improve our service day by day.Looking forward to having you as our guests again,Best regardsAlessandro LolliGuest Relations & Quality Manager

10/10 - 훌륭해요

Valdivia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel. Center of Old Town Cortona, in historic building. Room was spacious, tall ceilings, quiet. Great 18th century decor. Great price for the room. Breakfast was delicious.
2022년 10월에 1박 숙박함
답변 제공: Gloria 님, 2022년 10월 12일
Dear Guest,thank you very much for such a nice review, we are really pleased to know that you enjoyed your stay and you appreciated the hotel.We look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Concetta 님, Philadelphia

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel San Michele is a comfortable, quiet, and friendly hotel in Cortona. You are far from the crowds of over-eager tourists within the walls of your room, tastefully decorated in Renaissance-style furnishings. The daily breakfast service, if you choose to purchase, was varied and abundant with both traditional Italian items like cornetti and crostata, as well as American/British and German-breakfast staples (like American coffee, eggs, bacon, sausage, charcuterie, and meusli). The hotel's staff is courteous, helpful and attentive to guests. I was assisted with both tourist inquiries and with hiring a driver* to another city. (The reception desk associate even managed to snag me a decent price.)
2022년 10월에 3박 숙박함
답변 제공: Gloria 님, 2022년 10월 12일
Dear Concetta,thank you for your kind and good review, it was a pleasure to have you here as our Guests and we are pleased to know that you enjoyed your stay and you appreciated the hotel facilities and services.We really look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Virgil N

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and the room was beautiful and very rustic! It was well located to the town square and the staff were excellent! Very customer focussed and provided great service to us!
2022년 10월에 1박 숙박함
답변 제공: Gloria 님, 2022년 10월 12일
Dear Virgil,thank you so much for such a kind and good review. We are really pleased to read your words, it was a pleasure to have you here as our Guests and we look forward to welcoming you again soon.Kind regards,

8/10 - 좋아요

Isabel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a spacious room on the 1st floor facing the courtyard. The bed could be comfier but overall pleased with the stay.
2022년 9월에 1박 숙박함
답변 제공: Gloria 님, 2022년 10월 6일
Thank you for your kind review. We really hope to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Robert l

2022년 9월에 1박 숙박함
답변 제공: Gloria 님, 2022년 10월 4일
Thank you very much for such a kind and good review! We are really pleased to know that you enjoyed your stay here and we look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Joanne

2022년 9월에 2박 숙박함

8/10 - 좋아요

Ian 님, Toronto

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff Gloria And the team were so Very kind, helpful, friendly!! They made the stay in Cortona the best!! Loved the St. michele amd the staff!!
2022년 9월에 1박 숙박함
답변 제공: Gloria 님, 2022년 9월 15일
Dear Jeffrey,thank you so much for such a nice and kind review, we are really pleased to know that you had a good stay here, it was a pleasure to meet you. All the Staff thank you and we look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would absolutely stay here again.
Request a room with a view and received just that. I had one of the loveliest of rooms in the hotel with two amazing window views of the town. Working air conditioning. Spacious. Clean. Bathroom tub/shower would be tricky for those with limited mobility. Very close to Cortona city center. Arrange a taxi to pick you up from the train station ahead of arrival and departure. No car needed.
Room
View from the window
Bathroom
2022년 9월에 3박 숙박함
답변 제공: Gloria 님, 2022년 10월 4일
Thank you very much for such a kind and good review! We are really pleased to know that you enjoyed your stay here and we look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Bisila 님, New York

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel, totally recommended it. particularly the staff. The kindest!!!
2022년 9월에 2박 숙박함
답변 제공: Gloria 님, 2022년 9월 10일
Dear Mrs. Bisila,thank you so much for such a nice review, we are really pleased to know that you enjoyed your stay here and we look forward to welcoming you again soon.Kindest regards,

8/10 - 좋아요

Chelsea

2022년 8월에 1박 숙박함
답변 제공: Gloria 님, 2022년 8월 25일
Thank you for your kind review.Hope to welcoming you again in the future.Kindest regards,

10/10 - 훌륭해요

Liran

2022년 8월에 1박 숙박함
답변 제공: Gloria 님, 2022년 8월 24일
Thank you for your kind review, it was a pleasure to have you here as our Guests and we hope to welcoming you again soon.Kind regards,

8/10 - 좋아요

R

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Palazzzo with modern rooms
A fabulous modernised palazzo, which we adored - but for those who want a new-built hotel, probably not suitable
2022년 8월에 2박 숙박함
답변 제공: Gloria 님, 2022년 8월 21일
Thank you for your kind review, we are pleased to know that you enjoyed your stay here and we really look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was highly attentive and helpful. We also thought the location was perfect too!
2022년 7월에 1박 숙박함
답변 제공: The Staff 님, 2022년 7월 31일
Dear Heather, thank you very much for your kind and positive review, we are really pleased to know that you enjoyed your stay here and we look forward to welcoming you again soon. Kind regards,

10/10 - 훌륭해요

Jaimie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful. Lots of places to walk to and many dining options.
2022년 7월에 9박 숙박함
답변 제공: The Staff 님, 2022년 7월 28일
Thank you so much for your kind review, we are really pleased to know that you enjoyed your stay here and we look forward to welcoming you again soon. Kind regards,

10/10 - 훌륭해요

Jon

2022년 7월에 2박 숙박함
답변 제공: The Staff 님, 2022년 7월 19일
Thank you for the kind and positive review! looking froward to welcoming you again. Kind regards

10/10 - 훌륭해요

Ezio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: The Staff 님, 2022년 7월 19일
Grazie per l'ottimo punteggio, lieti che abbia gradito il soggiorno qui da noi. Speriamo di rivederLa presto. Cordiali saluti

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfectly located hotel in Cortona
2022년 6월에 2박 숙박함
답변 제공: Gloria 님, 2022년 6월 29일
Thank you very much for such a good review. We are really pleased to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Gloria

10/10 - 훌륭해요

Helen

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Winnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good stay
The location is very good. Near the free public parking and near the city center. It is an old Palazzo with hostorical and artisticbinterior deco. There is a big sitting room just like in a palace. The staffs work really hard to provide good service. They emailed me a doc with tourist info before hand. On the day of our arrival, front desk called me and emailed the info about parking and loading luggage. The next day, he guided my husband to park the car at their garage for laoding luggage. The breakfast is good, order to serve. There is drinking water in the lobby, convenient and eco friendly. Very impressed. Strongly recommend.
2022년 5월에 1박 숙박함
답변 제공: Gabriele 님, 2022년 5월 7일
Dear Winnie Thank you very much for your kind words and your nice feedback. It was a pleasure having you as our guests, and we hope to be able to welcoming you again in the future. In the meantime we hope you stay safe and healty, and we are at your disposal for any request. Best regards

10/10 - 훌륭해요

ANTONIO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabuloso todo
Extraordinaria. Sitio, Atencion, entorno, …
2022년 4월에 1박 숙박함
답변 제공: The Staff 님, 2022년 5월 11일
Dear Mr. Antonio, thank you very much for your kind review, we are really pleased to know that you appreciated your stay here and we look forward to welcoming you back soon. Kind regards

10/10 - 훌륭해요

BARBARA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura molto piacevole e confortevole, personale estremamente gentile. Comodo il parcheggio privato
2022년 4월에 1박 숙박함
답변 제공: Gabriele 님, 2022년 5월 3일
Gent.ma Sig.ra Barbara La ringraziamo per la recensione positiva e per le belle parole. Siamo molto felici che abbia gradito il soggiorno presso di noi e i nostri servizi. Ci auguriamo di poterla avere come nostra graditissima ospite nel prossimo futuro. Fino ad allora, le inviamo i nostri più cordiali saluti.

10/10 - 훌륭해요

Giuseppe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함

8/10 - 좋아요

bianca

좋아요: 직원 및 서비스
ottima posizione
L'Hotel gode di un'ottima posizione, nel centro storico, bel palazzo d'epoca ma ha bisogno di una buona ristrutturazione, bisognerebbe soprattutto rimodernare i bagni, scomodissimi. nel complesso il giudizio è positivo.
2022년 4월에 1박 숙박함
답변 제공: Gloria 님, 2022년 4월 26일
Grazie per la cortese recensione, speriamo di rivederLa presto. Cordiali saluti

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Só vale pela localização
Fiquei em um quarto triplo antigo,cuja foto do banheiro era totalmente diferente :na foto havia box de chuveiro e banheira separados e o banheiro real não possuía chuveiro.A reserva dizia que o quarto tinha vista para o pátio,mas a vista era para um telhado. Também dizia que dava direito à vaga paga mas no check in nos foi informado que não teríamos lugar para guardar o carro no último dia porque estaria lotado(!) Nossa reclamação não surtiu efeito,disseram que foi informação mal dada do Hotel.com.
2022년 4월에 3박 숙박함
답변 제공: Gloria 님, 2022년 4월 26일
Dear Guest, regarding the garage. it must be reserved in advance like in every hotels, anywhere there are unlimited parking lots. We are really sorry you didn't enjoy your stay here however we hope you have good memories of Cortona. Kind regards,

10/10 - 훌륭해요

Kathleen

2022년 4월에 1박 숙박함
답변 제공: Gloria 님, 2022년 4월 26일
Dear Kathleen, thank you so much for such a positive review, we are really glad to know that you enjoyed the experience! We look forward to welcoming you back soon. Kind regards,

10/10 - 훌륭해요

Nathalie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and great staff
2022년 4월에 2박 숙박함
답변 제공: Gloria 님, 2022년 4월 26일
Dear Nathalie, thank you so much for your kind review, we are really pleased to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards,

10/10 - 훌륭해요

Vincenzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함