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Reviews of Il Palazzo

3 out of 5
Il Palazzo
Via San Francesco 8, Assisi, PG

Reviews

9.6

Exceptional

Rating 10 - Excellent. 278 out of 332 reviews" "
Rating 8 - Good. 47 out of 332 reviews" "
Rating 6 - Okay. 2 out of 332 reviews" "
Rating 4 - Poor. 3 out of 332 reviews" "
Rating 2 - Terrible. 2 out of 332 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Enfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room 304 looking out over the valley. Breathtaking view! The room was clean, spacious, and comfortable. The amenities were outstanding. Breakfast was excellent. Staff were friendly and super helpful. This is easily the best hotel of our vacation in Italy! We highly recommend it!
Stayed 2 nights in May 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the room was amazing.
Stayed 1 night in May 2024

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t want to let people know what a fantastic place Hotel Il Palazzo is because that might make it more difficult to make a reservation! Seriously, everything about this hotel was very good, and then some.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marnie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was beautiful, room stylish and comfortable and common areas lovely. We would highly recommend it to anyone visiting Assisi!
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. It's so clean, modern, and simple. It's close to everything. The staff is nice and helpful. I will definitely stay here again.
Stayed 3 nights in Mar 2024

4/10 Poor

CECILIA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The Room assigned 302, Problem One: 1st night the room temperature was really cold. I checked the termostat was set to 18C, so I turned to high. The antique warmer switched from hot to extremely hot, I had to move the switch, several time. 2nd night on my return at night, the room temperature was OK, and I noticed it was getting warm air through a regular ac unit! So, they just didn't turn it on the previous night! 2nd Complaint: locked door connected to another room. The first night I complained to the manager ( or owner) about noise ( tv + laud voice)from that room. It was until my 2nd call that they took control of the situation. It was about 11:45 pm. He offered to move me to a "larger room with view" after the first time I called and requested a non connected room, he said the hotel was all booked! I was so tired I just needed rest! No recepcionist after 7pm, until 7am next day. So, I really do not recommend this Hotel. I do not wish to others this experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in a wonderful location in a wonderful city!
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very classy and clean. Ideal location, between a main square and the Basilica of San Francesco.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle, Charlotte

Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent!! This beautifully restored palace is an exquisite gem with a breathtaking view of the valley below. We were so thrilled to land here that we stayed n extra day to soak in the beauty of Assisi. It is very close to the basilica and easy distances to so many treasures The hotel staff was very kind and accommodating The room was lovely with all modern conveniences yet not taking away from the history surrounding it
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio Luiz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
That’s the second time we stay in this hotel and we love it. The location is very convenient and close to st Francis cathedral and on the Main Street. The staff is very helpful and kind.
Stayed 1 night in Nov 2023

10/10 Excellent

Amalia V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il Palazzo is a wonderful small hotel very close to the Basilica. The staff, especially the manager are all professional and helpful. We fell in love with Assisi and hope to return.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big clean rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

NOEL, Smithtown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent facility service and ambiance
Stayed 1 night in Nov 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice large room. Beautiful view from our room of the countryside. Close to Basilica of St. Francis. Breakfast was very good as well.
Stayed 1 night in Oct 2023
Response from Michele on Oct 15, 2023
thanks for your comment,sincerely

10/10 Excellent

Katherine, St Petersburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, we loved it. Only a few rooms on each floor. We were in 304 (with 2 beds).Quiet, clean, comfortable, very helpful staff. Excellent communication befirehand. Mike drove with us to show us where the parking was, only a 5 minute walk back. Excellent location, good breakfast and recommendations on dinner spots. We would definitely stay there again.
Stayed 3 nights in Oct 2023
Response from Michele on Oct 15, 2023
thanks for your comment,sincerely

8/10 Good

Gordana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel, conveniently located with friendly and helpful staff
Stayed 1 night in Oct 2023
Response from Michele on Oct 15, 2023
thanks for your comment,sincerely

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and the front desk went out of their way to help when needed. So conveniently located as well
Stayed 2 nights in Oct 2023
Response from Michele on Oct 15, 2023
thanks for your comment,sincerely

10/10 Excellent

Tony

Stayed 3 nights in Oct 2023
Response from Michele on Oct 15, 2023
thanks for your comment,sincerely

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 1 night stay
Loved our little one night stay in this hotel. Room was clean and spacious, we didn't book one with a view but it didn't really matter as we were out exploring most of the day. We didn't have breakfast at the hotel either but we walked through the restaurant and it looked like a nice continental selection. Parking is not available on site but you can park at one of the car parks dotted around at ¢14 per day, choose one higher up though so you are not walking uphill to the hotel (You are allowed to drive to the hotel to drop off and pick up luggage but not to park overnight) Reception staff were warm and welcoming and the hotel was easy to find and check-in ran smoothly. Lovely location in Assisi and a short walk to most of the landmarks,bars and restaurants. We actually tried to book this hotel again 2 months later on a visit but it was fully booked.
Stayed 1 night in Jun 2023
Response from Michele on Oct 5, 2023
Thanks for your comment,sincerely,

10/10 Excellent

Hosea

Stayed 1 night in Sep 2023
Response from Michele on Oct 2, 2023
thanks for your comment,sincerely

10/10 Excellent

jan

Traveled with partner
Liked: Amenities, property conditions & facilities
Wonderful hotel with friendly and helpful staff. The staff provided excellent dining recommendations where we enjoyed one of our favorite meals in Italy. Beautiful large rooms with gorgeous views!
Stayed 1 night in Sep 2023
Response from Michele on Oct 2, 2023
thanks for your comment,sincerely

10/10 Excellent

Jeanette

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was close to the Basilica of St Francis and St Clair. The staff at the reception were very helpful.
Stayed 2 nights in Sep 2023
Response from Michele on Sep 28, 2023
thanks for your comment,sincerely

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine hotel
Stayed 1 night in Sep 2023
Response from Michele on Sep 28, 2023
thanks for your comment,sincerely

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Class
Fantastic service. Comfortable rooms, great location in Assisi half way between the Basilica and the main square. Could not have asked better.
Stayed 1 night in Sep 2023
Response from Michele on Sep 12, 2023
Thanks for your comment,sincerely

10/10 Excellent

Dania, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel right in the heart of Assisi. The property was clean and inviting. Julian was the best! Thank you for a wonderful stay!
Stayed 5 nights in Aug 2023
Response from Michele on Aug 29, 2023
Thanks for your comment,yours sincerely

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michele on Aug 29, 2023
Thanks for your comment,yours sincerely

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Michele on Aug 14, 2023
Thanks for your comment,yours sincerely

10/10 Excellent

Oscar, Homestead

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and confortable place with an amazing view of the city down the hill. The staff is great specially Julian, he is American, so there was not language barrier. The hotel is close to everything in the historical site. Lots of places to eat around. It was beyond my expectations.
Stayed 4 nights in Jul 2023
Response from Michele on Aug 1, 2023
thanks for your comment yours sincerely

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Michele on Aug 21, 2023
thanks for your comment,yours sincerely

10/10 Excellent

Feodor

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Michele on Jul 13, 2023
Thanks for your comment,yours sincerely,

10/10 Excellent

Paulo, Monterey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, in the middle of the two main attraction of St Francies Basilica ans St Clares. Very comfortable hotel with old and new features. Excellent value for you buck!
Stayed 1 night in Jul 2023
Response from Michele on Jul 13, 2023
Thanks for your comment,yours sincerely

8/10 Good

Robert M.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The city was very clean and walkable. The location was perfect for us.
Stayed 2 nights in Jun 2023
Response from Michele on Jul 3, 2023
thanks for your comment,sincerely

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Michele on Jul 3, 2023
thanks for your comment,sincerely

6/10 Okay

George, Chula Vista

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff parking and instructions lead up to walk up to 45 minutes long.
Stayed 1 night in Jun 2023
Response from Michele on Jul 3, 2023
thanks for your comment,sincerely

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel that is only a short distance to St. Francis. The room had incredible views that looked out into the valley of Assisi. We will definitely be staying here again!
Stayed 1 night in Jun 2023
Response from Michele on Jul 3, 2023
thanks for your comment,sincerely

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great helpful staff!
Stayed 2 nights in May 2023
Response from Michele on Jun 3, 2023
Thanks for your comment,sincerely

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here! The hotel is small and very well taken care of - you can tell that the management of this hotel takes great pride in this place. The building is old and full of charm but it also is modern amenities such as a beautiful bathroom and good air conditioning. Our room was beautiful and had an amazing view of the valley, and it was huge so we had lots of space and storage! Parking in Assisi is tricky so if you have a car you will need to park in a lot about 5-10 min away from the hotel after you check in and drop off your bags. The hotel manager (his name escapes me) was EXTREMELY helpful with this. Our GPS was not working at all so we got really lost trying to find the hotel and he helped us find it by giving great directions. Also - he gave us the crucial tip to only use Google Maps in Italy (Apple Maps was getting us lost). The staff here was so friendly and made our stay that much better. They also serve breakfast daily which was a convenient way to start the day. Lastly, the location of the hotel is in one of the best streets in Assisi for walking around and shopping and is very close to the Basilica of St Francis. We almost skipped traveling to Assisi on our Italy trip but we are so glad that we didn’t! Visiting Assisi and staying at this hotel was a highlight of our honeymoon. 10/10 amazing hotel!
Response from Michele on Jun 3, 2023
Thanks for your comment,yours sincerely,

8/10 Good

Jayne

Liked: Cleanliness, staff & service
Staff was great. Parking was awful- 25 min walk and cost additional €14/day. The building is very cool but no fans , no ability to open windows due to no screens and mosquitoes. Mattress was very hard. Breakfast was nice - selection of cold items.
Stayed 2 nights in May 2023
Response from Michele on May 9, 2023
Thanks for your comment,sincerely

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location!
Stayed 1 night in May 2023
Response from Michele on May 9, 2023
Thanks for your comment,sincerely

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, friendly staff that speaks English. The hotel is located in the perfect spot. We would stay again.
Stayed 2 nights in May 2023
Response from Michele on May 9, 2023
Thanks for your comment,sincerely

10/10 Excellent

linh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is less than 5 minutes walking to St. Francis basilica. Our room was clean, spacious and there’s even fresco on our ceiling! The hotel is on the Main Street, easy to find restaurants and boutique shops. Assisi is such a beautiful and peaceful town to visit!
Stayed 1 night in Apr 2023
Response from Michele on May 2, 2023
Thanks for your comment,yours sincerely

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location w super friendly and helpful staff. Room was very nice and the wifi was fast!! Highly recommend this property and plan to return some day.
Stayed 1 night in Apr 2023
Response from Michele on Apr 28, 2023
Thanks for your comment,yours sincerely

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was always available for any questions we had about dining options, events, tours, etc. we had to stay an extra night in Assisi due to the train strike and they were kind enough to find us another room for the night. Great breakfast. Limited fruit, but always breads, meats, cheese, yogurt and juice choices. Excellent location.
Response from Michele on Apr 17, 2023
Thanks for your comment,sincerely

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean, delicious breakfast! Beautiful, large room.
Stayed 2 nights in Apr 2023
Response from Michele on Apr 17, 2023
Thanks for your comment,sincerely

10/10 Excellent

Joan

Stayed 3 nights in Mar 2023
Response from Michele on May 2, 2023
Thanks for your comment,yours sincerely

8/10 Good

mi jeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, roomy, great view and excellent location. Property is very well maintained. Staff was quite nice and friendly.
Stayed 1 night in Apr 2023
Response from Michele on Apr 10, 2023
thanks for your comment,sincerely