Thanks for your feedback.

Thank you for your review, we appreciate your feedback. We look forward to welcoming you to stay with us again in the future.

Thank you for your review, we appreciate your feedback. We have a mini bar service available on request, more information can be found on the fridge in the rooms. We look forward to welcoming you to stay with us again in the future!

Thank you for your review, we appreciate you feedback. We look forward to welcoming you to stay with us again in the future!

Thank you for your review, we appreciate your feedback. We look forward to welcoming you to stay with us again in the future!

Thank you for staying with us, we look forward to welcoming you back in the future!

Thank you for taking the time to review your stay with us - my apologies for not responding in your chosen language, but we hope you will return again, Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us, and we hope you will return again, Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for rating your stay with us, we hope you will visit again, Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for rating your stay with us and we hope to welcome you back again

Thank you for rating your stay with us, we hope to welcome you back

Thank you for taking the time to review your stay with us - I apologise for not responding in your language: we have now corrected the error on the third party website advertisement in relation to the utilities in the studio rooms. Thank you for your understanding and for bringing this to our attention. We hope to welcome you back to Takapuna and The Spencer again, Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us at The Spencer and we hope to welcome you back again, Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us: I have used Google translate to try to understand why your stay has attracted such a low score: my apologies for not replying in your chosen language. I am sorry to read that you felt our staff were unavailable to you. Please be assured that this is a very unusual comment for us to receive: our staff are trained to be attentive yet unobtrusive to all our guests. Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us at The Spencer. I apologise for not answering in your language, but we hope you will have an opportunity to return to New Zealand and stay again with us in Takapuna. Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us at The Spencer. I apologise for not answering in your language, but we hope you will have an opportunity to return to New Zealand and stay again with us in Takapuna. Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us at The Spencer. I apologise for not answering in your language, but we hope you will have an opportunity to return to New Zealand and stay again with us in Takapuna. Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us at The Spencer. I apologise for not answering in your language, but we hope you will have an opportunity to return to New Zealand and stay again with us in Takapuna. Kindest regards, Debbie Barnett, Guest Relations Manager

Thank you so much Tracy. We really appreciate your feedback!

Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!

Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!

Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.

Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.

Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards

Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!

Thank you Brendan for your great review! We look forward to welcoming you back again soon!

HI Kenneth! Thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!

Thank you for your wonderful review Julie! I am so delighted that you had a great stay with us! We look forward to welcoming you back again soon!

Thank you Tracy for your great review! We love this positive feedback - it's greatly appreciated! We look forward to welcoming you back again soon!

Thanks for your feedback. We really appreciate it!!

Hi Kathryn, thank you for your wonderful review and for your feedback. We will ensure that our front desk staff continue to be helpful with parking considerations. We hope to welcome you back agin soon!

Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!

Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!

Hi Peter! Thank you for your wonderful review! We look forward to welcoming you back again soon!

Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!

Thank you Pru for your positive review! We are delighted that you had a wonderful stay!

Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!

Hi Ralf, thank you so much for your positive review! We are so pleased that you had such a great stay with us! We look forward to welcoming you back again soon!

Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!

Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.

Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!

Hi Penelope - thank you for your positive review! We appreciate the feedback! Kind regards,